Fraser Suites Guangzhou
5.0-star · Wanlinghui, No. 232-2, Tianhe Road Tianhe District -Teemall / East Railway Station
4.7(163 Google reviews)
WY
Wee X Y
5/5
Google· 4 months ago
Google· 4 months agoWe stayed for 5 nights at Fraser Suites GZ, on the 10th floor, the location is great, directly linked to Onelink Mall, & also walking distance to many other malls like Grandview Mall, TeeMall, Parc Central, VT101, Taikoo Hui etc. There is a small drop off so it is easy to pick up & drop off when calling Didi. We did not get to take the train, but if needed, the station exit is also just few steps from the entrance of this hotel. Level 7 lounge has coffee machine so u can have a coffee daily. Deluxe King room was huge, decent unblocked view, aircon could be well-controlled per our needs. The hotel is not new but everything was in good condition & extremely clean. We had a super good stay and comfortable. Shower had good pressure & bathroom was also big. Special mention to the friendly & helpful staff, Jackson who assisted in my courier items & ensure everything is smooth, & also Jacky who helped us order Meituan as our app was not working. Both of them provided great service & made our stay convenient & awesome. The only downside of this location is that we were facing the side of the road where there is always congestion & cars / motors honk at each other throughout the day and we can hear it from our room. It wakes us up everyday at 9am+. It is really unfortunate, though it has nothing to do with Fraser Suites.
T
TravelAroundBug
4/5
Tripadvisor· 3 months ago
Tripadvisor· 3 months agoI've stayed at Fraser Suites Guangzhou twice, and this has always been one of my preferred serviced apartments in Guangzhou because of its excellent location, spacious rooms, and comfortable facilities. The property is directly connected to the metro, surrounded by shopping malls and countless dining options, making it extremely convenient whether you're travelling for business or leisure. The two-bedroom suite is generously sized, well-equipped, and comes with everything needed for a comfortable stay. The beds are comfortable, the kitchen is fully furnished, and the washing machine and dryer are especially useful for longer stays. The overall condition of the room remains good, and the facilities continue to be one of the hotel's biggest strengths. However, I felt that the service standards have declined compared to my previous visit. The front desk staff appeared less warm and less willing to assist with requests. I had requested a high-floor room, but none was available. I also asked if the two-bedroom suite could be arranged with twin beds, but this was not possible. While I understand that availability may be limited, the interactions felt rather transactional, with little effort made to explore alternatives or offer solutions. The coffee machines in the residents' lounge were frequently full with residue during my stay and often went unattended for extended periods, which was disappointing for a property of this standard. The biggest letdown was the housekeeping on the last day of my stay. The room was cleaned rather carelessly—the blanket was simply pulled over without properly making the bed, and the bathrooms did not appear to have been cleaned thoroughly. This was noticeably below the standard I had experienced during previous stay. Despite these shortcomings, Fraser Suites Guangzhou remains a property with many strengths. The spacious accommodation, excellent amenities, comfortable rooms, well-maintained facilities, and unbeatable location continue to make it a very good choice for visitors to Guangzhou. I do hope management will pay closer attention to service consistency and housekeeping standards, as these are what distinguish a good stay from an exceptional one. With improvements in these areas, I would happily return again.
JC
Jordon Choy
5/5Google· 5 months ago
Google· 5 months agoStayed at Fraser Suites Guangzhou and had a wonderful experience. The hotel was clean, spacious, and very comfortable, with a great location that made getting around convenient. Facilities were well maintained and the overall stay felt premium and relaxing. Special mention to Dessy, who was exceptionally service-oriented, attentive, and professional throughout the stay. She went the extra mile to ensure everything was smooth and made us feel genuinely welcomed. Her warm hospitality truly stood out and made the experience even better. Highly recommended and would definitely return again. 5/5 stars.
HK
HK Neriah K
3/5Google· 4 months ago
Google· 4 months agoUsually prefer to provide good recommendations but this one is exception. I picked a spacious one bedroom Premium Suite as we have 3 person. Specified in booking for 3 single beds but was assigned only a queen/king bed. The layout of this apartment include a living dining area plus a small side empty 'room' which can accomodate an additional bed. I would assume the booking for 3 pax (which costed more than 2 pax in same room type) would come with enough bedding for 3 but in the end this was not the case. Due to red eye flight fatigue, we have no choice but end up paying extra to upgrade to a 2 bedroom apartment at checkin. Front desk staff and team lead were not proactive in providing solutions to these tired guests. (Post incident review made me think it seem like an upsell tactics.) Even though property were clean with good location. Don't think I want to be treated the same manner. I could get better service in nearby international hotels or the nearby apartment which I stayed previously. Period.
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bt228510
5/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoA very centrally located hotel / service apartment right next to One Link Mall, which offered huge food selections. It is also right next to the MRT. |Bedding was extremely comfortable. Wifi was strong and fast, and allowed google, facebook and youtube - a real game changer! Concierge and Reception staff were excellent. A special shoutout to Edward who helped me to buy medication on Meituan at 5am as I was feeling unwell. The medication arrived by 5.19am! |The room had a well-equipped kitchenette, a washing machine / dryer. The Hotel provides washing detergent powder, everything has been thought of!|The gym is good and there is also a ping pong table with bats and balls available for loan from the Reception Desk.|Breakfast is decent. I would stay here again and would highly recommend it to friends.
TM
Trip.com Member
5/5
Trip.com· 5 months ago
Trip.com· 5 months agoWe had a wonderful stay at Fraser Suites Guangzhou and honestly could not have asked for a better experience. We stayed in the one-bedroom apartment, and it was extremely complete and comfortable. The kitchen had everything we needed, including utensils and appliances, which made the stay very convenient. Having a washing machine was also a huge plus, and we really appreciated being able to make tea and feel at home during our trip.The breakfast was excellent every morning. One of our favorite parts was the fresh juice machine where we could squeeze our own juice. The selection was very good, and the chefs and restaurant staff were always attentive, professional, and kind.The concierge team was absolutely amazing. They helped us many times with directions, locations, transportation, and even our orders. Communication was very easy because their English was excellent, which made our stay even more comfortable.A special mention to the housekeeping team, who truly made the experience exceptional. On the second day, the housekeeper noticed that I was washing clothes and kindly brought a drying rack to the room so we could hang everything properly. She even arranged the clothes for drying herself. She also left thoughtful notes whenever she was unsure about personal items — for example, one day there was a teapot on the table, and instead of removing it, she left a note saying she did not clean it because she was not sure if we were still using it. These small details showed genuine care and attention.The location was also extremely convenient. The hotel is directly connected to the mall, which made shopping and moving around very easy. There were trendy bakeries and cafés literally next to the entrance, and we loved trying them during our stay. We could also simply cross the street to reach Taikoo Hui for luxury shopping, and Grandview Mall was only a short walk away. There were plenty of convenience stores nearby and even some halal food options around the area, which made everything very comfortable and accessible for us.Overall, we absolutely loved our stay and felt very welcomed throughout the entire experience. I would highly recommend Fraser Suites Guangzhou and will definitely stay here again on my next visit to Guangzhou.
J
jacksons578
5/5Tripadvisor· a month ago
Tripadvisor· a month agoWonderful 4-night stay — would definitely come back! My parents-in-law, my wife and I stayed in a 2-bedroom apartment for 4 nights and had a wonderful stay at Fraser Suites Guangzhou. The apartment was clean, spacious and very comfortable, with excellent amenities and everything we needed. Housekeeping was fantastic and very proactive — they even left us extra bottles of water without us having to ask. We also really appreciated the VPN-enabled Wi-Fi, which allowed us to access Google Play, the App Store, Instagram and other services. When my wife’s eSIM suddenly stopped working, the hotel Wi-Fi was a lifesaver and allowed us to troubleshoot the problem. The front desk staff were friendly and helpful, especially Evan, who went above and beyond to make our stay memorable. It was our first time in Guangzhou, and his recommendations for places to visit and local restaurants were incredibly helpful. He was always happy to assist and really made us feel well taken care of. The location is excellent too — very well connected to the subway and close to some of Guangzhou’s best malls, making it easy to get around. We had a fantastic stay and will definitely be back in Guangzhou. Fraser Suites will be our choice of accommodation again!
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DJ
5/5Google· 6 months ago
Google· 6 months agoBest Serviced Residence in China. I prefer staying in Serviced Apartments as it is usually more spacious than hotels but can sometimes be a little too basic. Fraser Suites Guangzhou is however different, the property was modern with a fully equipped kitchen, full sized fridge, microwave, hob, Siemens washer dryer and a huge island. The bedroom was spacious with universal adapters, wireless chargers and a good quality hairdryer! The bathroom was spacious with rain shower and a smart toilet. The facilities such as the pool, gym. steam room, jacuzzi, retreat (with two types of massage chairs and Kid's play area were all exceptional and new! The restaurant was a great highlight as the food variety is really good and high quality. I loved that there was a fresh cold press juicer where we could make our own juice, Yakun (famous Singapore brand) Kaya Jam and Yakult. The location was unbeatable as the high rise hotel is attached to a mall and train station. Lastly, the staff was exceptional especially the concierge like Jackson, Jacob who helped with all our taobao!
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