Soluxe Hotel Guangzhou

TN

Talgat Nurkas

3/5Google· 5 months ago

The hotel was very disappointing and far from what the photos and online reviews suggested. The property is clearly outdated and in urgent need of a full renovation. From the moment you arrive, there’s a noticeable damp smell throughout the floor and inside the room, which was my biggest issue during the stay. On the 35th floor, the corridor also smelled strongly of cigarettes. The room itself showed visible signs of wear, with dirty patches on the walls and ceiling where paint repairs had been poorly done. The staff were doing their best, but maintenance alone cannot fix how old and worn down the hotel feels. On the positive side, the bed was comfortable, the view was nice, and the location next to Tianhe Park is convenient. The gym is old but well-equipped. However, this is definitely not a 5-star hotel as advertised on Google Maps.

P

Paz

3/5Google· 5 months ago

This was our first time going to China, so we based our decision on the ratings when booking this hotel, especially since we were attending the Canton Fair 2026. We arrived on April 30, 2026, and were assigned a room on the 37th floor. As soon as we opened the door, we immediately noticed a strong moldy smell. The room is carpeted, and the carpet looked dirty—especially noticeable because it’s a light cream color. It also smelled like cigarette smoke. We informed the concierge and requested a room change, explaining the moldy odor. However, instead of transferring us, they said they would send an air humidifier. This made it seem like the issue had already been reported before. Unfortunately, the smell did not improve. The moldy and cigarette odors were still very noticeable—not just in the room, but also in the hallway. Even the washroom had visible mold. We were very disappointed because the hotel is advertised as a 5-star property, but based on our experience, it did not meet those standards at all. I would personally rate it as a 3-star hotel

TM

Trip.com Member

4.2/5Trip.com· 5 months ago

Very good hotel. We stayed here for the Caton Fair phase 3. They have a daily morning shuttle, a registration desk to get your canton fair pass to enter, and overall a great place to stay. One drawback is that the immediate area isn't very much hustling or bustling so you do have to take a cab but the location is still great and not that far from the fair ground. Also its pretty large and thus has lots of amenities. However, it could use an upgrade and feels quite dated. But again, for what we paid for it, it did the trick and i'd happily stay here again if I found it on a good deal.

BE

Ben B E

5/5Google· 6 months ago

We are here for fair amd good location. Very conveniently to access most of the places. Room is very fresh and plenty of space that also have office desk too. Stuff are very friendly. Good for ciuple days staying amd working as a office. The room has amazing city view. Definitely worth the star

2

27777tre

2/5Tripadvisor· 7 months ago

First the good things. Staff are super friendly and generally speak good english. 10min or so to the Canton fair complex. That’s all the good things. It’s downhill from here. No lobby bar so after a long day there is nowhere to unwind except your room. Little seating in the lobby. Lobby toilets have no toilet paper, and no toilet roll holders, so you have to bring your own toilet paper or go back to your room - in the very slow lifts. Lobby and toilets wreak of cigarette smells. Internet very slow and often cuts off, best to hot-spot off your phone. Good location if you are attending Canton Fair complex but thats it; no restaurants or bars in any walking distance. If u are staying on vacation best to book hotel in the city, otherwise only food option is hotel food, which is easily the worst ‘5 star’ buffet’s in GZ, and we’ve been to a few. Or taxi in to the city in the often clogged roads. No pool. Rooms aren’t too bad, a bit worn out but you get what you pay for, decent size. No room service menu’s on the room. Beds a bit hard but i dont mind that. Daily room service. Very slow check in and check out process. 40mins to the airport. If location to the Canton fair complex is high on the list then this hotel is perfect, other than that, it has nothing going for it

TM

Trip.com Member

4.5/5Trip.com· 7 months ago

Over all an excellent stay, easy check in and checkout process. Good restaurants and cafe onsite.Clean and large room. Only two issues - the room wasn’t restocked properly each day (no tea, bath salts, etc.), however the service center was quick to answer and supply these items. The shower flooded as the drain was not cleaned. Biscuits provided when checking in were nice. The snacks provided on day one also looked nice - however we didn’t get a chance to try them as we arrived late and they were removed by house keeping the next day.

TM

Trip.com Member

5/5Trip.com· 7 months ago

Luxurious hotel, staff was very friendly and helpful, moving us to a new room when the first room had a mild cigarette smell. Location is great, a short walk to Tianhe Park and MTR station. Many food options on the adjacent street. Quiet rooms, spectacular views, comfortable beds with working air conditioning and refrigerator. The fitness center was an actual fitness center with free weights, machines, stretching area, not just exercise bikes and treadmills. 10/1

SM

shahroukh mousavi

5/5Google· a year ago

For the beginning of our trip to China and the city of Guangzhou, we chose this hotel. The location was excellent, with very easy access to the metro and just a short distance from the Canton Fair exhibition center. The staff were polite and friendly, and we were given a wonderful room on the 41th floor with a beautiful river view. The room was spacious, clean, and modern. The hotel also offered a good breakfast. It didn’t fully match our taste preferences, but you could easily find something to enjoy. Overall, it was a great experience, and considering the facilities and services, the price was very reasonable. I would definitely recommend this hotel.❤️🌹