Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotels & Resorts · 5.0-star · No. 5 Lingyin Road West Lake District – Xixi Wetland Park
4.7(138 Google reviews)
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Prim
4/5
Google· 2 weeks ago
Google· 2 weeks agoGreat hotel overall, the rooms were very nice and clean, but just a bit older than the one compared to the Four Seasons in Suzhou. Room had comfortable beds, couch and provided all the needed amenities. Breakfast area was quite small, still pretty good variety and taste though (I really recommend the pork dumplings/gyozas). It’s near a lake, which is good but also means it is a bit far from the central area, such as the malls and populated tourist spots.
TM
Trip.com Member
4/5
Trip.com· 4 months ago
Trip.com· 4 months agoNice location, though traffic in the area can be a headache. A little overpriced for what you get. The indoor pool is pleasant, and breakfast offers a good selection of Chinese teas.
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lex2901
5/5
Tripadvisor· a month ago
Tripadvisor· a month agoThe Four Seasons Hangzhou at West Lake makes an immediate impression as you enter the beautifully manicured grounds. The hotel's lush gardens and location on the lake are the real draw. The hotel is about 15 years old now so its not the newest but its so well maintained and the spaces feel classic and upscale. The gardens are incredible to walk through and take in the gorgeous surroundings of Hangzhou. Our room was a bit oddly laid out but I found it spacious and very comfortable, if not a bit too classic for my taste but that's part of the charm and by no means should discourage you from staying here. The breakfast buffet was also a highlight with a beautiful Chinese /Western buffet plus a la carte menu so try to get it included. Our only disappointment was Jin Sha and I think it has nothing to do with the quality of the food or the service which was outstanding. We were asked to order our meal 24 hours in advance and given that most of the dishes we didn't know or totally understand, we ordered without guidance and regretted some of our choices. Everything is super high quality but its easy to make a misstep if you don't have help ordering so we felt the value for money wasn't quite there for us but again, I take some responsibility for that.
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Peech
5/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoMy stay was, unfortunately, much too short and less than 24 hours. But this gave me a taste of how lovely and relaxing a longer stay could be. This is a resort, not a business hotel in city center, so the room was really spacious - with an enclosed patio of sorts connected to the living area. The bath room was huge, and the bath tub is next to the window with a view of the greenery outside. The whole place with the greenery and the lotus ponds was designed to put guests in a relaxing mood. Unfortunately I was too busy working inside the room and didn't spend enough time strolling the grounds. The popular trend in China is for travelers to do photoshoots dressed in "period costume", and the hotel also offers this service. Could be something interestng for many people. We had a fantastic dinner at Jin Sha, with many local and seasonal dishes. Breakfast buffet also offers a number of dim sum items that one could order. For our "fruit basket", the hotel offered a varietal of fresh berries, plus fresh lotus seeds which were in season. Not many people get the chance to eat fresh lotus seeds still in their green shells. I wish I had more time at this property. Would love to return.
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alawi albraik
5/5Google· 3 months ago
Google· 3 months agoThe hotel is special in terms of location and the feel of the property itself — it transports you into a beautiful Chinese palace dynasty aesthetic, which was an amazing change of pace coming from Shanghai and wanting to experience a different side of China. Service was fantastic. The team went out of its way to help — the young guy at reception was excellent. They even called us back to say we’d forgotten 400 USD in our safe. Just imagine that happening in Europe. My only real recommendation is for the food options to be improved, with more choices for international diners. Even the room service menu should have more variety and better quality — we struggled with the food throughout our stay. The rooms were fantastic with no issues, and the property itself was gorgeous. Unfortunately, there was construction happening in the lobby, which would have been good to know about prior to booking — that view is normally gorgeous, as it faces the outdoor area right as you step into the hotel, so hopefully they finish it soon. The other downside is that the hotel only has an indoor pool, no outdoor option — though the indoor pool itself was great.
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603ukyc
5/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoAfter staying at several Four Seasons properties in China, Four Seasons Hangzhou at West Lake is by far my favourite. The service, food, facilities and landscape are all at the level you would expect from the brand, but what really sets this property apart is its sense of place. It feels much closer to a resort than simply a hotel. The hotel is beautifully integrated into its surroundings, with gardens filled with lush greenery, lily ponds, streams, water bridges and covered corridors featuring traditional Chinese architectural elements. Even during the rainy season, we enjoyed walking around the property and taking in the picturesque scenery. We stayed in Room 166, which had a wonderful 270-degree panoramic view over a private garden, together with an outdoor terrace. Sitting outside with a cup of tea, watching the raindrops fall into the garden and simply slowing down was almost heavenly. The low density of the property is another major advantage. We rarely encountered other guests beyond the main lobby, which made it incredibly easy to unwind and enjoy a real sense of privacy and solitude. The dining was another highlight. Jin Sha, the hotel's Michelin one-star Chinese restaurant, is a must-try. It combines a beautiful traditional setting overlooking the gardens with refined Jiangsu-Zhejiang cuisine and seasonal ingredients. We also enjoyed West Lake Bistro, the Italian restaurant, where the seafood was fresh and full of flavour. The Eight Trigrams cocktails at the Lobby Lounge were particularly interesting and creative, offering a fun interpretation of traditional Chinese culture through cocktails. One of our favourite experiences was the traditional Chinese costume photo shoot within the hotel. It was a wonderful way to experience the property and, more importantly, created some very special memories for our family to take home with us.|The gym is surprisingly small for a hotel of this calibre, and the swimming pool and gym are located in a separate area, meaning guests normally need to walk outside for a short distance to reach them. These are not really shortcomings that can be easily addressed, given that the property was designed and developed more than 15 years ago. To their credit, the staff openly acknowledged these limitations and offered us access to a staff passageway so that we could reach the facilities without walking outside in the rain. This was particularly helpful during the rainy season and with young children. I would like to thank Frieda and Cathy from Breakfast, Peter from Jin Sha, Lulu, Sunny and Jasmine from the Front Desk, Hayden from the Bistro and Albert from the Pool area. They all contributed to making our family trip even more memorable. Four Seasons Hangzhou at West Lake is a very special property. The combination of beautiful Chinese gardens, tranquillity, outstanding dining and genuinely attentive service makes it feel like a private retreat within Hangzhou. Of all the Four Seasons hotels I have stayed at in China, this is the one I would most happily return to.
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Phopskyghost
5/5Tripadvisor· 4 months ago
Tripadvisor· 4 months agoWe had a lovely 4 nights stay at the Four Seasons Hangzhou. The property itself is beautiful, especially the garden, which is peaceful and well maintained. That said, the rooms, pool, and gym feel like they are due for an update. On our first day checking in, there were mosquitoes in the room, and we had to request mosquito repellent, which the staff kindly provided. What truly made the stay enjoyable was the service. The staff were consistently super helpful and kind throughout our visit. The reception team was attentive and supportive whenever we needed assistance. A special mention goes to Sarah at the kids’ club—she was excellent. Our children went to the kids’ club every day and always came back talking about how much they enjoyed their time with her. She really made a difference in our stay. During the daytime, there was also a lovely cultural touch, with a lady playing traditional Chinese music daily. In addition, the hotel offers activities such as Chinese calligraphy and tea ceremony demonstrations, which were very interesting and well presented to guests. Overall, while some facilities could use upgrading, the beautiful surroundings, cultural experiences, and outstanding staff made our stay very memorable.
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rickeyl339
5/5Tripadvisor· 3 months ago
Tripadvisor· 3 months agoOne of the most amazing hotel I stayed at. Was stopping by for one night before heading to Shanghai. The staff here really are attentive and helpful. Great breakfast buffet that’s offer extensive options. They also offered a complementary photo shoot with three photos free of charge. They did an amazing job and were very professional . They’re called the 上惊鸿旅拍. Really made the stay extra memorable. Don’t forget to visit the rooftop bar.
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