Hanoi Emerald Waters Hotel & Spa

Response from the property

Dear Justin Sasso, Thank you so much for taking the time to share such a detailed and thoughtful review of your stay at Kecho Legacy Hotel & Spa. We are truly delighted to hear that you enjoyed your experience with us and that our location in the heart of Hanoi's Old Quarter allowed you to easily explore the vibrant food scene, cafés, shops, and local attractions that make this area so special. While our hidden location can be a little challenging to find at first, we are glad that it ultimately became part of the unique charm of your stay. Your kind words about Jamie mean a great deal to us. We are thrilled to know that she was able to assist you from the moment you arrived by patiently explaining the room options, answering your questions, and helping you find the accommodation that best suited your needs. Providing personalized service and ensuring guests feel comfortable and informed is something we strive for every day. We are also pleased that you enjoyed the hotel's design, cleanliness, and comfort, as well as your upgraded room with a private balcony. It is wonderful to hear that you found it to be a worthwhile addition to your stay. Thank you as well for your compliments regarding our breakfast. We are delighted that you enjoyed the selection and the beautiful views from our rooftop restaurant overlooking Hanoi's Old Quarter. We hope you will have an opportunity to experience our spa on your next visit and make use of the special guest benefits available. Most importantly, we are grateful for your recognition of our team's hospitality. It is especially rewarding to know that Jamie's assistance with your airport transfer arrangements and navigation helped ensure a smooth and stress-free departure. We believe that genuine care and attention to detail can make all the difference in a guest's experience, and we are delighted that this was reflected during your stay. We are also pleased that, despite being located in the lively Old Quarter, you were able to enjoy a peaceful and restful night's sleep. Thank you once again for your generous comments and for recognizing both Jamie and Anna. We will be sure to share your kind words with them and the entire team. It was our pleasure to host you, and we are honored to know that you have already chosen Kecho Legacy Hotel & Spa for your next visit to Hanoi. We look forward to welcoming you back for another memorable stay. Warm regards, Anna Dao (Ms.) Front Office Department

Response from the property

Dear ST, Thank you so much for your detailed and heartfelt review. We are truly delighted to hear that you enjoyed the unique character of our hotel, from the traditional Vietnamese décor and collection of books to the authentic atmosphere of our Old Quarter location. It is especially rewarding to know that our team was able to assist with your room preference and that the complimentary upgrade helped make your stay more comfortable. Your kind words about our staff's hospitality, English communication, airport transfer assistance, and personal care mean a great deal to us. Creating a warm and welcoming experience inspired by a traditional Hanoi home is exactly what we strive for, and we are honored that you felt well taken care of throughout your stay. Thank you again for choosing Kecho Legacy Hotel & Spa. We look forward to welcoming you back on your next visit to Hanoi. Best regards, Anna Dao (Ms.) Customer Service Team Kecho Legacy Hotel & Spa

Response from the property

Dear Rodrigo Berber, Thank you for sharing such a thoughtful and detailed review of your stay with us. We are delighted to hear that our team made a positive impression on your visit. Your kind words about our staff, especially Anna and David, mean a great deal to us. We are pleased that they were able to assist with transportation and tour arrangements and help make your time in Hanoi more enjoyable. It is also wonderful to know that you enjoyed our breakfast selection and spent time relaxing at our rooftop bar while taking in the city views. At the same time, we sincerely appreciate your honest feedback regarding the location, room comfort, and accessibility. As our hotel is situated in the heart of Hanoi's historic Old Quarter, guests have the opportunity to experience the authentic character of the local neighborhood. However, we understand that the narrow alley setting and surrounding traditional market activities may not suit every traveler's preferences, and we regret any inconvenience this caused during your stay. We are also sorry to hear that the balcony experience and bedding arrangement did not meet your expectations. Guest comfort is extremely important to us, and your comments have been shared with our management team for careful consideration as we continue to improve our facilities and services. Thank you once again for recognizing the dedication of our staff while also providing constructive feedback. We truly value your observations and are grateful that you chose to stay with us. We wish you all the best in your future travels and hope to have the opportunity to welcome you again should your plans bring you back to Hanoi. Warm regards, Anna Dao (Ms), Kecho Legacy Hotel & Spa Team

Response from the property

Dear Luke Stafford, Thank you so much for your incredible review and for sharing such detailed feedback about your stay. We are absolutely delighted to hear that you had such a memorable experience with us. It is especially rewarding to know that David and Joseph made such a positive impression through their friendliness, attentiveness, and genuine care. We will be sure to share your wonderful comments with them, as recognition like this means a great deal to our team. We are pleased that David was able to assist you throughout your stay, whether by helping with an extra room key, arranging transportation, carrying your luggage, or ensuring you had a great breakfast experience. Providing thoughtful and personalized service is at the heart of what we do, and we are thrilled that these small gestures helped make your stay even more enjoyable. It is also wonderful to hear that you loved the spacious and beautifully decorated room, as well as the breathtaking views from our sky bar. We agree that the view of Hanoi at night is truly something special. Thank you once again for your generous praise and support. We are honored by your kind words and look forward to welcoming you back for another unforgettable stay in the future. Warm regards, Anna Dao (Ms.) Front Office Department

Response from the property

Dear Michael Garganera, Thank you for taking the time to share such a wonderful review of your stay at Kecho Legacy Hotel & Spa. We are truly delighted to hear that you and your wife had an amazing experience with us. Your kind words about Anna mean a great deal. She will be thrilled to know that her friendly conversations, local recommendations, and assistance with tours and transportation helped make your visit to Hanoi even more enjoyable. We are also grateful for your recognition of our entire team, who strive every day to provide warm hospitality and personalized service to every guest. It is wonderful to know that you enjoyed the charm and cozy atmosphere of our hotel, as well as our breakfast buffet. Thank you for choosing Kecho Legacy Hotel & Spa during your time in Hanoi. We sincerely appreciate your support and look forward to welcoming you back on your next visit to Vietnam. Warm regards, Anna Dao (Ms), Kecho Legacy Hotel & Spa Team

Response from the property

Dear Miekah Pitcher, Thank you for taking the time to share such a heartwarming review. It truly means a lot to us to know that, even a month after your stay, your experience at Kecho Legacy Hotel remains a fond memory. We are delighted that you enjoyed our cozy rooms, convenient location, and the peaceful atmosphere that made the hotel feel like a home away from home. Your kind words about Anna and Jamie have brought huge smiles to our faces. Creating genuine connections with our guests is something we care deeply about, and we are thrilled to know that our hospitality helped make your time in Hanoi so memorable. Anna will be especially happy to hear that her warmth, humor, and friendliness left such a positive impression. Thank you for allowing us to be a part of your Hanoi journey. It was a pleasure to host you, and we are incredibly grateful for your trust and support. We look forward to welcoming you back whenever your travels bring you to Hanoi again. Warm regards, Anna Dao (Ms.) Front Office Department