JM Marvel Hotel & Spa

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Bill

4/5Google· 2 weeks ago

Stayed here while filming for Crash Course Hotels. Favorite feature: The staff. Consistently attentive throughout the stay — welcomed with tea on arrival, checked in regularly to make sure everything was to standard. The best service experience across the Old Quarter boutique series. Amenities: Gym: No Pool: No Spa: Yes (outside front entrance, below lobby level) Rooftop Bar: Yes Breakfast: Yes (included — hot buffet, made-to-order eggs, French toast, pancakes, coffee and tea) Mini Fridge: Yes Minibar: Yes Safe: Yes Robes: Yes Slippers: Yes Extra Comforter: Yes ATM: Yes (was down during stay, being serviced near check-out) Balcony: Yes (street views over the Old Quarter) King bed with plenty of room to move around, nice decor, balcony overlooking street-level action, table and chairs for working, tea and coffee setup with mini fridge and minibar below, closet with safe, robes, extra comforter, slippers, and luggage space near the door. Bathroom is compact but clean and fully functional. French toast at breakfast was good enough to order a second time. Hot buffet and made-to-order eggs available alongside. Comfortable seating area. Full video review available on the Crash Course Hotels YouTube channel.

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Kymberly Clifton

5/5Google· Edited a month ago

Fantastic hotel, central location, amazing staff and super clean. The air conditioning is the best compared to all the other hotels so far. We are currently staying here and the lovely staff upgraded our room, brought cake and decorated the room for my birthday. Breakfast is nice and there’s a great bar on the top floor. I’d recommend this hotel to anyone.

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J7648ZQmarks

5/5Tripadvisor· 2 weeks ago

Cilia, Lily, Jason and Alex were especially wonderful! A beautiful hotel, clean, very friendly staff. Free breakfast was great - good fresh fruit, and the french toast was absolutely delicious. Great location to lots of stuff in the old quarter. Spa was great, good massage (they are very strong! Would recommend doing soft/medium) and a good vibe.

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Chris Green

5/5Google· 4 months ago

One of the best hotel experiences we’ve ever had. From the moment we arrived, we received the warmest of welcomes from the staff - they could not have done anything more for us. The room was incredibly comfortable and had everything you could need. Breakfast was also great, with the option of freshly cooked meals. Even when the air conditioning was not working properly, fans were quickly provided without even asking. Cannot fault anything about our stay. Thank you more making our stay in Hanoi so special!

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Tushar Tharad

5/5Google· 3 months ago

We had a wonderful stay at JM Marvel Hotel in Hanoi's Old Quarter. The hotel is beautiful, aesthetic, and made our stay very comfortable. A special thanks to Lyly, who was incredibly sweet and went out of her way to accommodate all our requests. She also helped us plan our city tour with a map and great local recommendations. The restaurant has an excellent variety of vegetarian options, and we were pleasantly surprised to find aloo paratha as well. Highly recommend this hotel for a comfortable and memorable stay! Window rooms are recommended.

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Shay Cohen

5/5Google· 3 months ago

We stayed at the hotel for about a week, and from the very moment we arrived, we received exceptional, above-and-beyond service from the entire staff. Throughout our stay, every question or request was met with an immediate and helpful response. Whether it was small requests, adding an extra room, providing local recommendations, or even helping us coordinate with a medical clinic in Thailand—they handled everything seamlessly. The hotel facilities, including the restaurant and the spa, were also of a very high standard. The staff constantly showed a genuine interest in our daily activities and truly cared that we were happy and comfortable. A special thank you goes to Lily, the front desk manager, who went above and beyond by staying in touch with us even outside her working hours to take care of us and the kids throughout our stay. An exceptional hotel with outstanding service. Highly recommended!

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JulieAnnA24

5/5Tripadvisor· a month ago

I have never felt so welcomed and taken care of in all my traveling days!!! The staff is impeccable, and attention to details and made it even more special on my bday as they tried to surprise me in decorating the room.. I’m glad I rebooked with them when I got back from my ha long bay cruise! And the room was fully decked out in decoration and fruits with greetings! I was able to shower and get ready for my late night flight which was a great touch! The breakfast 10/10. I would have 2 bowls of pho every single time! I wish I can take them all home! I am so touched by their daily gestures! Celia made sure I was well taken care of and kept in touch via WhatsApp! She’s beautiful and welcoming! The location?— I could walk everywhere, so convenient! Will rebook over and over again!! Go JM!!

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Trip.com Member

5/5Trip.com· 7 months ago

Staying here 3 nights for our Hanoi trip! Everything was good! Their staff giving us super friendly and helpful info. At first, we only stayed here 1 night then we went to Halong Bay and back 3 days later but that night we continue our Sapa trip. But taking night train, Ms Trang is so helpful and arrange us to shower at their Spa’a bathrooms and provide us towels and shampoo. Ms Lyly is the best who help us made restaurants booking and provide info during our Hanoi trip. Really enjoyed our stays in Hanoi with their service.