Pan Pacific Hanoi

TM

Trip.com Member

5/5Trip.com· 4 months ago

It was a pleasant stay and the hotel service was good. The breakfast was nice with a good spread. The lake view was beautiful too, especially the sunset.

S

Sightseer14674171659

5/5Tripadvisor· a month ago

We stayed at the Pan Pacific Hanoi in September 2024. Having stayed at other Pan Pacific hotels, most notably in Singapore, it was evident that this property is rather tired and would benefit from significant investment and modernisation to bring it up to the same standard of luxury. That said, our room and bathroom were both extremely spacious, and the hotel has some excellent facilities, including a well-equipped gym and a large swimming pool. The staff were consistently friendly, attentive and welcoming throughout our stay. We were particularly impressed by the hotel's restaurants. The Chinese restaurant was excellent, offering both high-quality food and very good value. As our stay progressed, the hotel really grew on us. It is in an excellent location, and the concierge team were absolutely fantastic. They arranged a bespoke tour for us with an English-speaking guide, which turned out to be one of the most memorable experiences of our visit. Despite the hotel's dated appearance and its need for refurbishment, the warmth of the staff, excellent service, spacious accommodation, good dining and superb location more than compensated for its shortcomings. We would have no hesitation in returning and, for that reason, are very happy to give the Pan Pacific Hanoi a five-star rating.

M

mohammadmK1171XE

4/5Tripadvisor· a month ago

A Good 5-Star Hotel, but Not a Top Luxury 5-Star Overall, I had a good experience at this hotel. It is a proper 5-star property with good service, a pleasant lobby, comfortable rooms and good housekeeping. The quality of the rooms and bedding was good, and the breakfast was also quite good. However, I would describe it as a standard 5-star hotel rather than a top-tier luxury 5-star hotel. One of the main issues for groups is the breakfast restaurant. Considering the number of rooms and guests, the breakfast area feels a little small, especially during busy hours. Another important point for tour groups is the parking and coach access. Our tour bus could not enter the hotel parking area, which meant that guests had to walk outside and board the bus from the roadside. For individual travellers this may not be a major issue, but for groups with luggage and multiple passengers, convenient coach access is quite important. Apart from these points, the hotel provided a comfortable stay. The location is convenient, the rooms are comfortable, housekeeping is good, and the general service meets the expectations of a 5-star property. Overall, I would recommend it as a good and reliable 5-star hotel, particularly for travellers looking for comfort and standard international service. However, if you are expecting a high-end luxury or premium 5-star experience, I would say there are stronger options available.

M

Mobile19491257096

5/5Tripadvisor· a month ago

Pan Pacific Ha Noi-Pacifica Restaurant was extremely busy during my visit, and the staff seemed a bit understaffed for the crowd. However, their dedication completely made up for it!  |The team worked tirelessly while keeping a positive and welcoming attitude. Ms. Nga in particular stood out for her amazing attention to detail and proactive service. Thank you to Ms. Nga and the entire team for turning a busy hour into a wonderful meal. Will definitely return

AG

ANDREW GYURE

4/5Google· 3 months ago

Staff is friendly and accommodating. Rooms are looking a bit dated— the artwork and carpet look like 1980’s-90’s. I booked a premier lake view with King bed, but the bed size was closer to a queen. Visible water stains on bathroom vanity, corrosion on faucet. Stains on bath mat. Pillows and bedding were not of high quality. Air conditioning blew air but it was not chilling properly, even after engineers checked it. I had it set at 15, never went lower than around 23. Breakfast buffet adequate but nowhere near five star food quality. Bottom line: It has gotten to be an older building that really needs some TLC in the rooms. I will stay at one of Hanoi’s newer properties next time.

L

Lutid69

5/5Tripadvisor· 2 months ago

Been travelling throughout Asia for the last 10-15 years and finally found an elite hotel with the best staff / customer experience. Everything about this hotel is first class and I can’t recommend it enough. Notable mentions to Chloe, Irene, Giang, Alvin, Tina|and Charlotte who make the club lounge experience unrivalled. Don’t book anywhere else - just book here. Keep up the good work guys. Richie & Reka

A

amannnnda

4/5Tripadvisor· 3 months ago

Pan Pacific is right outside of old quarter in the charming Westlake area. If you want to be in the action, this is not it. If you like a quiet area, this is a good hotel. First let me just say I booked through Amex and I expected 5 stars, I’d say this hotel is 4 star at best. The service was good but the rooms are dated and the hotel in general does not have the 5 star personalization/charm that most hotels have. My first room was run down and had an odor. The electrical plugs didn’t work, it smelled musty, the carpet was gross and the ac filter was falling out of my closet. It wasn’t until I called Amex to complain that the manager offered graciously to move me before I moved myself. I have to say the top level is a major difference and my room was way nicer when I moved. If I didn’t escalate the issue, I would probably not have stayed — it was pretty bad. All in all, service was great during my stay. The spa was awesome. Gym got crowded daily but it has amazing amenities. The hotel lobby is gorgeous and I guess depending on the room, it can be a nice stay. I would not book a basic room though until they remodel.

A

apl15

5/5Tripadvisor· 3 months ago

A magical 5th stay! Heartfelt birthday surprises and unmatched personalized care at Pan Pacific Hanoi|I just completed my 5th stay at Pan Pacific Hanoi, and it truly felt like coming home. What made this visit exceptionally memorable was the outstanding hospitality and deep personal care from the entire team.|A special thank you to Ha from the Concierge team and Tham at the Executive Lounge. Ha was incredibly attentive and caring, meticulously planning each day of my two-day itinerary to ensure everything was perfect. Whether it was coordinating a trip to church or arranging logistics for my next stop, Ha was always proactively enquiring after my well-being and managing every detail flawlessly.|I was also deeply touched to receive a beautifully crafted welcome card celebrating my return for the fifth time.Since my birthday was around the corner, they went above and beyond by wishing me in advance with a delicious birthday cake.|Walking into my room, I was truly happy to see a beautiful bouquet of lotus flowers prepared in advance by Ha.|Furthermore, Tham demonstrated amazing memory and care; she quietly went about ensuring my stay went exactly how I liked it, even remembering the precise room I stayed in previously and setting it up perfectly to my preferences.|I also had a deeply relaxing experience at the newly refurbished spa. The therapists are highly experienced, professional, and excellent at what they do. Dining was another major highlight of this trip. The breakfast spread was fantastic, offering incredibly tasty dishes and a great selection of made-to-order cooked breakfast options. For lunch, the Chinese restaurant did not disappoint, serving a wide and delicious variety of dim sum dishes that I highly recommend.|While there were lots of new faces in the Pacific Lounge this time, with Mia leading the team, everyone was still very welcoming and always ready to serve with a warm smile.|It was also wonderful to see friendly, familiar faces like Tuan at the Front Desk and the rest of the Concierge team.This level of customised care, thoughtful memory, and genuine warmth is exactly why I keep coming back.|Thank you, Pan Pacific Hanoi, for making my birthday and my 5th stay so magical!