Spoon Hotel

MB

Manasvi Balsara

5/5Google· 10 months ago

We stayed twice here. On our first stay, we were upgraded to a balcony room, which was extremely comfortable and offered a beautiful view of Train Street—a very lively and vibrant area. We also appreciated the convenience of currency exchange at the hotel, as we were able to exchange USD to VND without having to search for an external service, which saved us a lot of time. On our second stay, the only minor inconvenience we faced was upon returning from Sapa late at night around 11 pm. We were extremely tired, and our room was located on the 8th floor, while the elevator operates only up to the 7th floor. Since all our important belongings were in our luggage, we couldn’t leave it in the storage area downstairs, and carrying the luggage up one floor after a long journey was quite exhausting. Apart from this small issue, our experience was excellent and very comfortable. The staff were extremely polite, supportive, and always ready to help. They even recommended an Indian restaurant called Tadka, which is very close to Spoon Hotel and was quite convenient for us. We truly had a wonderful time in Hanoi during our Vietnam trip. The luggage storage service was reliable, the breakfast was tasty and satisfying, and overall the hospitality made our stay enjoyable. We would definitely recommend Spoon Hotel for a pleasant stay in Hanoi. The location is excellent—very close to Train Street and within easy walking distance of Hoan Kiem Lake, the water puppet theatre, and souvenir shopping areas. Highly recommended.

P

pauw888

5/5Tripadvisor· a year ago

This is our first time in Vietnam and we chose to stay with Spoon Hotel based on good reviews we read. The Hotel room is good size with 2 king size beds good for 4 people. Room is clean and amenities are good. The location of the hotel is close to train street and good restaurants are all within walking distance. The staffs were friendly and very very helpful. They helped us translate for our haircut, drove us to get camera batteries and get eyeglasses fixed. You can exchange money with them. They recommended us places to eat and they were all great recommendations. Staff speak fluent English and made our stay very comfortable. Best customer service.

TM

Trip.com Member

3.5/5Trip.com· 5 months ago

I like the buffet breakfast, and the location is very convenient. And if you want to experience hanoi train street then it's right infront of the hotel. The staff are very friendly and accomodating. If you want a tour they will offer a tour that's within your budget but it worth it.

SB

Scar B.

5/5Google· a year ago

We booked 1 family room good for 5 pax last September 6–7 and 10–11, 2025 for a vacation with friends in Hanoi, Vietnam. Pre-check-in service was excellent — the hotel communicated with us to make sure we had everything we needed during our stay. They even arranged a cab for airport pick-up and drop-off, which was very convenient. I also really appreciated that they accommodated my requests prior to our arrival in Vietnam. They even allowed us to leave our luggage before check-in so we could explore the city, and let us use their restroom and shower, which was a huge plus. The location is very accessible, right in the heart of the Old Quarter, just a few minutes’ walk to the train station. It’s also along the main road, making it easy if you’re arranging bus or van pick-ups for tours or sleeper buses without much walking needed. The breakfast buffet is okay — nothing too fancy, but good enough considering the affordable rate. The family room was clean and spacious. On our first stay, the aircon wasn’t that cold, but when we returned, it worked much better, which was great. The staff, from the receptionists to the chef, were all friendly and accommodating. They always greeted us with a smile and engaged in small conversations, which made the stay feel warm and welcoming. Overall, I would definitely recommend Spoon Hotel to friends and travelers who are looking for a budget-friendly, decent, and accessible place to stay in the Old Quarter. Great value for money and excellent service.

LS

Lisa Singer

5/5Google· 10 months ago

I started my trip at the Spoon Hotel, and it set the bar very high. The service is very courteous, and the staff are very friendly and attentive. The cleanliness was also more than satisfactory. I would love to come back again.

LÁ

Ludman Áron

5/5Google· 9 months ago

My parents and aunt stayed at the hotel and the hotel service was excellent from the very first moment we put down our luggages before check in until our check out time. The receptionist was especially helpful assisting us with a special request. Wholeheartedly recommend them to anybody who is looking to stay in a well located area with excellent attention to detail and desire to assist! Thank you so much guys!

TM

Trip.com Member

2/5Trip.com· 6 months ago

The ongoing construction happening during our stay will greatly influence my review. I wish they could have just not accommodated guests during construction to spare them all the bad reviews and refunds from Trip. But glad that Trip has been so responsive with our complaints and gave us Trip coins in return. All that’s good with my experience was the Breakfast. They serve great food!

TM

Trip.com Member

3.2/5Trip.com· 6 months ago

The hotel location is nice because it's within the Old Quarter area. Quite far from the lake but better since the lake area is too loud during weekend night markets. The service of the hotel is average. They provided what we needed but some expectations were not met. There was an ongoing construction when we arrived. They didn't inform us ahead of time. It was not a good experience. The lobby was dusty the entire day and you couldn't get enough rest during daytime because of the noise. The breakfast meals and the staff were great! This is one thing I like about the hotel. Overall, I'll rethink about coming back to the hotel.