Sofitel Harbin

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Jack Lim

4/5Google· 5 months ago

The room itself is good—spacious, clean, and the adjustable bed is a nice touch that actually makes a difference for comfort. Sleep quality was solid. However, the temperature control is centralized, likely managed at district level, so the room tends to be too warm most of the time with limited control from the guest side. The lounge is average, nothing particularly impressive. Service there feels a bit underwhelming—at times it seems understaffed. We even ran into a situation where whiskey was unavailable, so had to settle for beer instead, which was a bit disappointing. Breakfast is decent, covers the basics well enough. Overall service across the hotel is acceptable. On the plus side, the location is convenient—right next to a mall, which makes casual shopping and meals very easy. Overall, a comfortable stay with a few service and facility limitations. Still worth considering, but with some expectations managed.

TM

Trip.com Member

5/5Trip.com· 4 months ago

Title: Exceptional service, birthday surprise, and incredible care from Penny and AliciaText:I want to express my huge gratitude to the hotel and especially to the administrators, Penny and Alicia! I found myself in a difficult situation – I left my belongings in a taxi after a ride. Penny didn't just sympathize; she immediately jumped into action. She quickly got in touch with the taxi service, found the driver, and helped me get everything back safe and sound.But that's not all. Throughout my entire stay, Penny and Alicia were incredibly attentive and helped with many other things as well. On top of that, they congratulated me on my birthday and surprised me with a delicious cake – such a warm and thoughtful gesture!Thank you for your humanity, professionalism, and genuine care for the guests. Administrators like them deserve a medal! I will definitely come back again. Thank you to the entire hotel team!

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CORSydney

4/5Tripadvisor· 6 months ago

Enjoyed my stay at the hotel. The room was large and comfortable. Sofitel beds are usually great and proved so again. Staff were helpful and organised travel to and from the airport. The breakfast was the highlight. It had a great selection of chinese and english food. Much of it cooked on the spot. The freshly cooked wonton noodles, rice porridge and custard tarts were amongst my favourites. The facilites were excellent although some of the restaurants were closed. English was not widely spoken but never an issue. The only downside was the location. It is next door to a mall with plenty of food options and has a park directly across the road so no issues there. However, it is a long way to the city centre and the ice and snow exhibits. I would stay closer to the city centre next time but apart from that the hotel was excellent.

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185milanc

4/5Tripadvisor· 8 months ago

overall pleasant experience, very comfortable beds, clean and nice rooms and wide choice of food for breakfast. only thi g to improve os the room service - when ordering food nobody speaks english, we chat ordering does not work due to the phone number error and the western food ordered was of average taste and quality. We could not order desert not even once as were always told chef wen home already :) I would like to give special praise to Kevin from Concierge desk. He was extremely helpful, went extra mile to organize trips for us and also helping us via we chat in a few situations. He speaks english is very attentive and has a very polite behavior, what a gem!

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Passenger43157868817

5/5Tripadvisor· 9 months ago

This is my first time been Harbin, Just checked out from Sofitel Harbin and I’m already missing it! This place truly made my trip special. First off, the location is ideal. About 6 km to Central Street and Saint Sophia Cathedral. TBH, My expectations for this hotel were rather low, but it gave me suprise indeed, Cuz the hotel has a history of nearly 20 years, I thought the hotel facilities would be rather outdated. In fact, all the facilities are in good condition and have been renovated. There are also some smart devices. In addition, January is the peak season, all the hotels have raised their prices. However, Sofitel still remain reasonable price, cuz not in best location, some price of best location hotel with very low configuration have the same price. This is a good choice for me, also Sotitel is really honest. Although Sofitel not in best location, but also close to wanda plaza, we can easily get almost daily use we want here. My room was lovely: spacious, clean, with such a comfortable bed and excellent sound insulation. We can see the Dragon Tower from the window, giving it a feeling similar to that of the Tokyo Tower. Food was a highlight! The breakfast had everything — from local treats like Hongchang sausage, frozen pear and jianbingguozi. But what really stood out was the staff. Everyone was genuinely warm and helpful. Especially during check-in Penny and Selina. And thanks room keeping with fast response. All in all, Sofitel Harbin made me feel pampered and right at home. If I ever find myself in Harbin again, I won’t think twice — I’ll be back here. Highly recommend if you’re looking for a stay that’s luxurious but also feels personal and warm.

TM

Trip.com Member

5/5Trip.com· 8 months ago

We had a wonderful short stay at Sofitel Harbin. The hotel is elegant, comfortable, and perfectly located, making our trip truly enjoyable. What made our experience exceptional was the warm and professional support from our butler, Penny, who went above and beyond to assist us throughout our stay. Her kindness and dedication made us feel truly welcomed. We sincerely thank Penny and the Sofitel team for a memorable experience

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Verona33333

3/5Tripadvisor· 8 months ago

Our family of four stayed here for three nights in January as part of a three week trip to China. It was one of our least favourite hotels. We liked the laundry room, close proximity to Wanda Mall with loads of food options and the helpful staff at reception (thanks especially to Dina who helped me when I was totally over the hot room and organised a fan for me). We had a view of a drab apartment building and our floor was a smoking floor with people often smoking by the lifts. The heating only had one temperature in our room (24 degrees celsius) whereas our kids could easily change the temperature in their adjacent room. Personally we found breakfast average though staff in the restaurant were friendly and helpful. We loved Harbin and everything we saw but we were disappointed in Sofitel Harbin finding it hot, dated and claustrophobic.

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BastianFRA

5/5Tripadvisor· a year ago

The hotel feels very luxurious and I had a wonderful suite in one of the top floors. The location is very convenient and there is a large shopping center in the next building. The duty manager Bella was particularly outstanding. She contacted me ahead of the stay for any special requests, and then she personally welcomed me as I was arriving late to make sure that I still get some food and drink. The Club Sofitel was also excellent. I very gladly come again to this wonderful place.