Hoian Sincerity Hotel & Spa

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Jemma Mawston

5/5Google· 3 months ago

I had a really good stay here, mostly thanks to the staff. The manager, Vin, was incredibly welcoming right from the get-go. It was a lovely touch that she actually remembered my name throughout my stay, which made the service feel personal. Ken was an absolute legend as well. Every single time I came or went, he was straight over to help me out with my bags and my scooter. On top of that, everyone else from the cleaning crew to the front desk was always friendly and up for a chat. The rooms and all the amenities were clean, well looked after, and kept in great condition. This is my second trip to Vietnam this year and next time I'm in Hoi An I'll stay here again.

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teresamW8391AX

5/5Tripadvisor· 6 months ago

I had a wonderful experience in your Hotel.The rooms are clean and comfortablr. The service was good. Foods are great. Staff are friendly. EVERYTHING GOES SMOOTHLY. Special thanks to Dolphin, Vin, Snow for assisting us the moment we want to try biking. He's so nice and kind. I highly recommend this accomodation for future travellers herw in Hanoi Vietnam.

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Sam

5/5Google· 5 months ago

Thoroughly enjoyed our stay here. The pool was great and the breakfast was very good! Location was great, quiet and easy enough to get to the main town with the free shuttle and free bicycles. If not a grab was very easy to get. All the staff were excellent and very friendly. The room was pretty basic, it was comfortable and big but could do with some touches. They provide two small bottles of water each day which is nice, but almost all places we've stayed have provided a free water refill. There seemed to be one in reception but staff wouldn't let me use it not sure why. Very minor things that wouldn't put me off staying again.

TM

Trip.com Member

4.7/5Trip.com· 5 months ago

I came here after finding bedbugs in mu previous two hotels. I was very glad that I finally had a proper clean room. Nice place! Very friendly and helpful people. It’s also very nice that you can borrow a bike and beach towels for free.

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Jack Wellington

5/5Google· 5 months ago

Our stay at Sincerity was amazing. We stayed here for 4 nights while getting clothes made and exploring Hoi An. The staff were very kind and helpful, especially Ms. Hugh. She had very good recommendations on what tailor to use and helped book a coffee making class. She made our trip here amazing and you can tell that she genuinely cares. All the amenities that the hotel has to offer are amazing. Definitely recommend this hotel

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Nami Gento

5/5Google· 6 months ago

We really enjoyed our stay at this hotel. The place was peaceful and calm, away from the noise of the Old Town — exactly what we needed. The breakfast buffet was amazing, especially the fresh pomegranate juice! Special thanks to Vin, Snow, and especially Dolphin for their warm hospitality. Dolphin even helped us ride the bikes, which made our experience extra special. We truly appreciate your kindness. 💛

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Q5675KBjoanm

5/5Tripadvisor· 6 months ago

This was a beautiful boutique hotel, not far from the ancient town of Hoi An. There was a free shuttle bus service to the town or the beach. We used it for the town and it was very reliable. The staff in the hotel are very friendly and welcoming. Special shout out to Tom, Ken, Silvia, Snow, Yin and Hugh and also to the dining room staff. Breakfast was plentiful and best omelettes I have had. The pool at the hotel is a real bonus with lovely beds. My husband and I had a 30 minute massage at the hotel. Thanks to Van and Huong for one of the best massages I have had. Hoi An is one of our most favourite places we visited in Vietnam. It is so vibrant and colourful and reception staff at the hotel are very informative about places to visit. I would 100% recommend this hotel if staying in Hoi An.

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Hannah Richardson

1/5Google· 2 months ago

BEWARE! We had a booking here and turned up to find out the hotel was closed with no communication before our booking to us or our travel agents. Along with no offer of refund beforehand. The hotel website still allows you to book a stay now even when it’s closed. Whilst, they moved us to their sister hotel (who were very kind) it wasn’t what we’d paid for. Just a phone call or email would’ve sorted out what turned out to be a 4 hour nightmare!!