Dorsett Tsuen Wan Hong Kong

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SCANLZ

4/5Google· 4 months ago

The hotel has a good location and the MTR is only 9 minutes away walking but the hotel provides a free shuttle to the mall which across the street is another MTR. Great customer service the staff is friendly also the dining area provides good services. I recommend to get a room that includes free breakfast during your stay because it is really good. The only negative I have is that the room wasn't the best. The carpet doesn't look clean maybe they need to replace it and you can see dents on the carpet after they move the beds around. The toilet and shower room was small but I can work around it. They design of using stainless steel on the frames was a bad choice because it gets rusty. The room has a giant mirror by the entrance that had rusty spots on it the tile looks old and dirty all the time even though they clean it. My desk chair has a big stain on it. The walls were scratched and the refrigerator is inside a wooden cabinet that the top look like is not even. Even though the room quality wasn't the best the room service was very professional and they will respond right away when you had any issues. So for me I give it a 4 star. Below are my evidence of the room of the discrepancies.

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elan0701

5/5Tripadvisor· 3 weeks ago

This was our very first time staying at Dorsett Tsuen Wan, and it honestly exceeded all our expectations! We booked the stay to celebrate two special milestones—our first anniversary and my partner’s birthday—and the team went above and beyond to make it so special for us.|​Right from check-in, the front desk greeted us with genuine warmth. When we got to Room 1938, we were so pleasantly surprised by the lovely setup. Huge thanks to the housekeeping team for their effort and attention to detail! The decorations created such a cozy, personal touch, and the view from the room made the whole celebration feel so peaceful.|​A huge shoutout to Mr. Marco, who truly made our stay unforgettable with his kindness and incredible service. Since we stayed right after the Mid-Autumn Festival, Marco even shared a mini mooncake of his own with us! It was such a sweet, personal gesture that completely made our day. On top of that, the manager kindly recommended a few great local eateries nearby, which saved us the trouble of hunting around and let us enjoy some authentic neighborhood flavors.|​The concierge team was also super efficient in securing our shuttle bus seats, and the front desk staff warmly greeted us every single time we walked through the lobby. It’s not often you see a team that’s this consistently helpful and friendly.|​Thank you so much to the whole team at Dorsett Tsuen Wan for making our double celebration so memorable. We’re leaving with the fondest memories and will definitely be back. Highly recommended to anyone looking for great service and a comfortable stay in Hong Kong!

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Oscar Duran

5/5Google· 2 weeks ago

I really liked Dorsett, my room had a nice view was well kept it, spacious it was nice and practical. The whole Hotel is well maintained really clean and the amenities are awesome and useful. I like that it had a shuttle for a nearby shopping center. All in all, it was a great stay.

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Sad Potato

5/5Google· 5 months ago

Very strategic location, 8-10 minutes walk down past the gas station and a bus stop you reach the Tia Wu Hao mtr. Their breakfast menu is really fire! Offers various options The even loan umbrellas to the guest with only $100 HKD, Airport transfer is available at $500 booking fee/person. There is also an automated vending machines at the lobby. Their staffs can converse in English and are very helpful. Another plus point that I really love about this hotel is that they provide a water dispenser on each floor (If I’m not wrong) so don’t have to spend on water bottles while travelling. Gym and pool is also available. The available machines are 2 treadmills, 1 bicycle, weights, and a yoga mat with a road view. The room itself is quite small compared to a standard room of a 4 star hotel but air purifier is provided so air quality in the room is not stuffy. In terms of utility provided in the room, there is safe box, kettle, some tea refresher, mugs, body, hair and conditioner shampoo is provided but no tooth brush or toothpaste provided. Overall satisfied with the stay.

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Eunice Chiang

5/5Google· 3 months ago

Room is spacious and clean. Service is great! It’s a 15 mins walk from Tai Wo Hao MTR station. Bus stops are 5 to 10 mins away. Hotel provides shuttle bus to and from Metroplaza at Kwai Hing MTR station every half hour. I like the idea of having the water refill stations on each floor. It saves a lot of plastic bottles while we enjoy fresh water.

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Trip.com Member

5/5Trip.com· 4 months ago

Loved the rooms. We booked a family quad toom and a triple room. Both are very nice and cosy. I especially liked the bathrooms. The shampoo and body wash and hand soap leaves a nice fragrance. The rain shower works very well. Sufficient water pressure. Staff were very helpful and provided great suggestions.There is a shuttle bus that brings you to the nearby metroplaza. That provides a lot of shopping and food options. It's every 30 min and there is also the same shuttle bus that brings you back to the hotel. So going out from hotel is very convenient too! Just book a place earlier and be on time for the bus. I very much liked how they cut down on plastic by having water refill facilities on every floor. Makes it very user friendly and we need not worry about not having enough water. Will definitely recommend this hotel to others!

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Thomas K. Au (Tommy)

3/5Google· Edited 10 months ago

The room is cozy, with no drawers or closet, but it’s kept very clean thanks to the hardworking housekeeping staff who ensure everything stays spotless. The breakfast offers a decent choice for locals. I only tried it once, and it didn’t quite suit my personal taste. However, many guests from mainland China really appreciate the variety and generous portions available at the all-you-can-eat breakfast.

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YANLI ZHEN

5/5Google· 2 months ago

We stayed at Dorsett Tsuen Wan Hotel while travelling in Hong Kong with our child, and our overall experience exceeded expectations. The room was clean and tidy, and the location is very convenient. We could walk to New Town Plaza for shopping and dining. Special thanks to staff member Tung Wong ，She was extremely attentive and thoughtful throughout our stay. All our requests were handled patiently with a friendly attitude. Great attention was paid to small details, which brought much‑appreciated warmth to our trip. The hotel delivers solid service standards with a quiet environment. It is a comfortable and hassle‑free choice for family travel. I would definitely choose this hotel again on my next visit to Hong Kong and would happily recommend it to other travellers.