Sheraton Princess Kaiulani

JH

Jennifer Hendrick

4/5Google· 8 months ago

Great overall experience! Rooms are renovated but they still have hollow doors so you can hear hallway talk clearly and guests across from you if they are by the door. Service was top notch. 👌 45$ overnight daily parking on site was very convenient. All common areas are accessible with nice wide ramps. Across the street from the beachfront! Towels and beachchairs available, no boogie boards or snorkeling equipment like other places, but I'm hard pressed to find any faults with this resort. A very pleasant stay. Activities a couple times a day and local artists brought in to show their craft. Lobby has foosball and pool tables as well as a library and plug in office space. Cultural stories and history was a highlight. Great housekeeping service as well, discreetly worked around our schedule and weren't cheap on the tp or the bottled water- we had to ask them to stop cause we brought refillable bottles. Easy to get to and central on Wakiki. Very kid friendly, but also has a fun low key vibe afternoons and evenings with live music by the pool. Target on the same block for anything you forgot/need at normal prices.

DC

DS BUSINESS CONSULTING

5/5Google· 4 months ago

We have enjoyed numerous stays here over the past 15 years. It is a family-friendly hotel with a convenient location and attentive, experienced staff. The rooms have been recently remodeled, though they still retain a slightly older aesthetic. Overall, it provides a wonderful experience. The restaurant offers quality dining, and they truly value Bonvoy Platinum members and above. Depending on the season, the hotel can be quite busy, but they make every effort to accommodate guests. With easy access to the beach, simply walk across and through the Westin Lobby, you can reach the shoreline comfortably. The restaurant service is commendable, and Bonvoy members receive excellent care. It is undeniably a gem within the Marriott collection.

LT

Lanyon Ted

1/5Google· 7 months ago

I really wanted to like this hotel because of its location, but my stay ended up being pretty underwhelming. The rooms felt extremely outdated — not “classic,” just old. The carpets and furniture looked worn, and the overall cleanliness wasn’t great. For the price, I expected something much more comfortable and modern. Noise was another big issue. Whether it was street noise, hallway noise, or thin walls, it felt like there was no real sound insulation. Sleeping was harder than it should’ve been on vacation. The staff wasn’t rude, but they also didn’t seem particularly interested in helping. Everything felt rushed and impersonal, almost like they were overwhelmed or understaffed. The biggest disappointment was the value. You’re basically paying premium Waikiki prices for a hotel that feels like it hasn’t been updated in decades. The location is great, but that’s really the only thing that stood out in a positive way. Overall, I wouldn’t stay here again unless they do a major renovation.

KR

Karthik ram

5/5Google· 2 months ago

The location was excellent because it was easy to walk to places like International Market Place ( IMP ), and car rental areas. The pool there was nice, and they give you complimentary towels. They also have a Splash Bar for food. I highly recommend this hotel if you want easy access to the beach, shopping, and other tourist attractions :)

TL

Tammy Lucas

4/5Google· a week ago

The accommodations were appropriate for the hotel's level, though I had a disappointing experience at the on-site Splash Bar for breakfast. My server, Susan, was noticeably unfriendly to our party and served a bowl of fruit that had visible mold. However, I spoke with Jesse, the manager, who was incredibly apologetic and offered a complimentary lunch or dinner. We returned for lunch, and the meal was delicious, with excellent service from our friendly server at the bar high-tops. Overall, the hotel's location is fantastic for exploring Waikiki Beach, making it perfectly walkable without needing a car.

TD

Terra Dye

5/5Google· 2 weeks ago

5 Stars – Duke at Valet Is an Absolute Gem of a Human Being! We weren't even guests at the Sheraton Waikiki, but I wanted to take a moment to recognize an extraordinary employee named Duke, who showed us such kindness during a very scary situation. While vacationing in Waikiki, I became extremely ill with a high fever and could barely walk. My husband was understandably frantic, trying to find somewhere to park so he could get me into a nearby urgent care clinic. That's when we encountered Duke at the Sheraton valet kiosk. Without hesitation, he was incredibly kind and accommodating, allowing us to leave our car there while I received medical attention. But what really touched us was that he actually helped reassure my worried husband and brought a little calm to an otherwise frightening afternoon. Duke had absolutely no obligation to help us, especially since we weren't hotel guests. He simply saw two people who needed a little kindness and went above and beyond. Duke, you are an absolute gem of a human being! Your compassion meant more to us than you probably realize. The Sheraton is incredibly fortunate to have someone like you representing their hotel. Thank you from the bottom of our hearts. We won't forget your kindness! ❤️

EM

Elizabeth Myers

2/5Google· 2 months ago

This is a budget hotel in a great location on Waikiki. However, I'm not sure I would stay here again. I selected a renovated room and pretty much only the decor was renovated. The bathrooms still need renovating in my opinion. Also the balcony railing in room 1640 was rusting and deteriorating and a piece of the railing was actually missing. This is very dangerous. I had an early flight and there was no one around at the front desk at 4:30 am to let them know about the railing. I was told at check in that the front desk was staffed 24/7 but there was no one anywhere around at that time. It's also pretty creepy because anyone could just walk in the front door of the hotel at that hour and there is no staff present anywhere. I did call the hotel after I got back home and left a message about the balcony railing, so I hope this gets fixed. I think all the railings should be inspected because of this. I didn't eat at the hotel but I did purchase coffee at the walk up window and the coffee was terrible. The employee working there was very nice and courteous though. All the employees that I did interact with during my stay were very pleasant and helpful. This is definitely a budget hotel that could be great for families with some continued renovations and improvements to security.

K

KG

4/5Google· 3 months ago

Check in was at 3pm but we arrived earlier. Unfortunately since it's Summer time, they were not able to accommodate us earlier. We walked around Kalakaua and waited in the hotel lobby for hours. After that, the experience has been great. I love everyday there's complimentary bottled water for the family, they tidy up rooms everyday. The location is perfect, right beside International Marketplace where you can find shops like Target, Mitsuwa, and places where we can eat. Ofcourse, ABC stores beside and across. It's a very fun vacation.