Ashley Tanah Abang

A

aliyas505

5/5Tripadvisor· 2 months ago

Absolutely incredible hotel and very well located! The reception area is beautiful and the pool as soon as you walk in is absolutely stunning. Our room was spacious, clean, and very comfortable. The staff were amazing, with a special mention to Abi and Tarisa who were incredibly helpful and accommodating. They even allowed us to check into our room 2 hours earlier than the scheduled check-in time wich we really appreciated! The breakfast was also very good with plenty of choices. We will definitely be coming back! ❤️|Thank you so much for this wonderful stay!

TM

Trip.com Member

5/5Trip.com· 4 months ago

Lovely hotel! The lobby is absolutely beautiful, and the indoor swimming pool next to the breakfast area makes the whole place feel extra special. All the staff were friendly, smiley, and always ready to help. As a Muslim traveler, I especially appreciated that the hotel is halal-friendly, which gave me extra peace of mind during my stay. I wish I had taken more pictures, but I got too busy enjoying the hotel instead! 😂📸✨

RF

R i f h a n R a u f f

5/5Google· 3 months ago

We were pleasantly surprised with a complimentary upgrade to a kid-friendly room, and it truly made our stay even more special. A special thank you to Shereen at the front desk for her exceptional hospitality. She was warm, welcoming, and went above and beyond to make us feel at home. As this is our first time visiting Jakarta and staying at this hotel, this thoughtful gesture really made our day. We truly appreciate the excellent service and look forward to staying here again!

HS

HASIAH BT AHMAD SOBRI

5/5Google· 4 months ago

We had a wonderful stay at Ashley Hotel Tanah Abang. The receptionist, Tarisa, provided excellent service. She was very friendly, welcoming, and made both the check-in and check-out process quick and smooth. The other staff were also very friendly, helpful, and always responded quickly whenever we needed assistance. The hotel smelled fresh and clean, which made our stay even more comfortable. The swimming pool is perfect for children. It was great to enjoy breakfast while the kids had fun in the pool. The breakfast selection was simple, but everything was delicious. Overall, we had an excellent experience and would definitely recommend this hotel, especially for families. We would love to stay here again!

BH

Bryan Yap Soon Heng

5/5Google· 3 weeks ago

Hi I would like to share some regarding three nights in Ashley Tanah Abang. When arrived at hotel , the hotel receptionist Shereen ( if I spell your name wrongly ,I apologise first🫡) gave me a really nice and sweet smile . This already made my whole journey became sweet enough . Other than that , she really helped me to answer all my questions and found the way when she did not know about it . Other staffs like security brother ( I forgot the name ) also very nice . When I asked about the local food or the name of food , he can explained them in an easily way and recommend me restaurant .btw I also got bungkus some for them hope they enjoyed the food. 😝 The room I would said it is nice but still can be better . For the pros , 1. the toilet bowl already changed to the modern and not need to use external water pipe to wash buttock. This is really nice . 2.All the basic stuff got provided. 3.the staff will really clean and change all the stuff when I hanged the “pls clean my room” at outside . Cons , 1. The water pump can be stronger and the water temperature cannot be maintained in a stable state. 2.The cleanliness of towel maybe needs to change a new batch of towels because there is some stains on it . Best thing is they provided a clothes to dry legs . This is nice and sweet . 3.Last but not least , can try to use another brand of body wash and shampoo and the label for them are easily to miss used . The breakfast option is Ashley Tanah Abang not that much . Maybe can add on extra dishes for future . For the three days stayed , most of food are similar but the taste is quite good and it has local taste . Overall the service and resting quality at Ashley Tanah Abang is quite nice.

JB

J Butler

3/5Google· a month ago

The room was spacious, but I was not particularly satisfied with the overall color scheme. The brown tones made the room feel somewhat dark and dull, and I was also disappointed that the flooring was tiled rather than wooden. I understand that making changes to the interior design is not an easy task, so I like to offer a few suggestions regarding the hotel’s operations. 1. Water quality I am not sure whether the water quality is an issue throughout Jakarta or whether it was specific to this hotel, but the water filter turned completely black after only two days of use. Seeing this made me very concerned. I started wondering whether the food was prepared using the same water and whether the laundry was washed with it as well. so I found it difficult to eat comfortably and fully relax during my stay. I believe the hotel should pay close attention to the water quality and, if necessary, provide guests with clear information about the water treatment and filtration systems in place. 2. Restaurant operations The restaurant is located next to the swimming pool, which makes it a very beautiful and pleasant space, and the food was also quite good. However, I felt that there was a lack of operational know-how in some areas. once a guest sits down, there should be some kind of table marker or sign indicating that the table is occupied. Without one, other guests may assume the table is available while someone is away getting food. This actually happened to me twice. By the time I returned, the other guests had already brought a lot of food and placed it on the table, which made the situation awkward and uncomfortable for both sides. A simple table-occupied sign would easily prevent this problem. I also did not understand why the staff took away all the spoons and forks every time they cleared the plates. If the cutlery is removed as well, other guests may mistakenly assume that the table is completely vacant. I would appreciate it if the staff could ask before clearing plates when guests are still sitting at the table. There seemed to be a strong emphasis on clearing tables as quickly as possible, and whenever I left my seat for a moment, staff would take almost everything away. I found this somewhat frustrating, as I had not actually finished using the table. 3. Breakfast utensils When eating bread, guests naturally need a knife to spread jam, but there were no suitable knives available for this purpose. This is a small detail, but it is the kind of basic convenience that makes a noticeable difference to the guest. I found the hotel visually attractive, particularly the lobby, which makes beautiful use of glass and creates a stylish atmosphere. However, while the hotel has a strong aesthetic appeal, I feel that there is still room for improvement in terms of day-to-day operational know-how and guest service.

FD

Farah Djodzamir

5/5Google· 3 months ago

Pleasant stay for 2 nights. Breakfast was good. Worth the price. Hotel ambience was great, you'll be greeted by a very nice scent upon entering the lobby. There's laundry area at Level 7. Elevator rides were comfortable and fast. The hotel resident cat is always at the front door (she's the main boss 😂), she is very nice. Love her! Booked 2x superior twin room - good amenities, clean bathroom, bed are comfortable. There are no ironing facilities in room (may be requested at front desk/housekeeping). Toilet comes with bidet (built in, not the hand-held sprayer type). Overall 8/10. For pleasant short stays, this hotel does the trick.

MC

Mejdi Chatti

5/5Google· 5 months ago

We chose this hotel to celebrate our honeymoon in Indonesia, and honestly, we could never have dreamed of a better welcome !!!!!!!! From the moment we arrived, we were welcomed by Jennifer, who was absolutely lovely, always smiling, and incredibly kind. When I made the reservation, I had simply left a small note explaining that we were coming to celebrate our honeymoon. Jennifer then happily informed us that we had been upgraded, and she even took the time to take a beautiful souvenir photo for us, which she later gave to us personally. Such a simple gesture, yet so touching. But the most incredible surprise was still waiting for us. When we entered our room, we were completely speechless. The team had prepared something absolutely beautiful for us. Not only had we been upgraded to a huge and stunning room, but it had also been decorated with so much care and love: decorations on the bed, sweet honeymoon messages… My wife even had tears in her eyes. As for me, I was simply left without words. It was honestly the first time we had ever been welcomed by a hotel with so much attention, generosity, and genuine humanity. There was even a small cake, a foot massage machine, and many other thoughtful little surprises that made this moment even more magical!!!!! A huge thank you to Tarisa FO and Vicki HK for the incredible decoration! And an even bigger thank you to Jennifer for her exceptional welcome and for the beautiful souvenir photo that we will cherish forever. We also left a small gift for this incredible team it was the very least we could do after everything they did to make our honeymoon so special. Thank you to the entire team. You made our honeymoon unforgettable, and we will never forget what you did for us.❤️ We have already recommended this hotel to all of our family and friends, and we already know where we will stay if we ever come back to Jakarta