Jhl Solitaire Gading Serpong Jakarta: Pool & Location

Name: Jhl Solitaire Gading Serpong
Address: Jl. Gading Serpong Boulevard Blok S No.5, Curug Sangereng, Kecamatan Kelapa Dua, Kabupaten Serpong, Jakarta, 印度尼西亚

Jhl Solitaire Gading Serpong Jakarta: Pool & Location

At a glance: 5-star · Since 2016 · Renovated 2018 · 141 rooms

Guests love: Service · Atmosphere

In Gading Serpong, JHL Solitaire Gading Serpong sits next to the convention center, a 15-minute walk from Summarecon Mall Serpong and Bethsaida Hospitals. The 5-star hotel lies 5.8 mi (9.3 km) from Aeon Mall BSD City, a 10-minute drive, and 15.4 mi (24.7 km) from Central Park, a 30-minute drive. Soekarno-Hatta International Airport is about 30 minutes away, and the hotel is close to the industrial areas of Karawaci, Bintaro, Curug, and Cikupa.

The spa offers massages and body treatments. Outside, there is an outdoor pool and a fitness center. Complimentary wireless Internet access, concierge services, and a hair salon are also available.

Mangan Restaurant serves international cuisine, one of the hotel's 4 restaurants, and 24-hour room service is available for those staying in. The coffee shop and cafe offer snacks, and the bar and lounge has drinks. A buffet breakfast is served daily.

A business center, dry cleaning and laundry services, and a 24-hour front desk are among the amenities. The hotel has 7 meeting rooms for events. A roundtrip airport shuttle runs around the clock, and free self parking is available onsite.

All 141 air-conditioned rooms come with minibars and LED televisions. Complimentary wireless Internet access keeps guests connected, and cable programming is provided. Private bathrooms have separate bathtubs and showers, with complimentary toiletries and bidets. Safes and desks are included, and housekeeping is offered daily.

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Good to know

Check-in14:00
Check-out12:00
Front desk24 hr
Breakfast
Voltage220V
Soekarno-Hatta International Airport (CGK)
ATM

Check-in requirements: The main guest checking in must be at least 18 years old.
Children: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Amenities

Property amenities

Bar
Cafe
Restaurant
Room service
Beauty and makeup
Body care
Golf course
Hairdressing
Light therapy
Massage room
Sauna
Spa

Room types

Double rooms
Twin rooms
King rooms
Family rooms
Suites
Business rooms

Guest reviews

4.8Excellent(7,687)

Excellent6,516
Good

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Reviews from

Trip.com Member

5/5

Trip.com· 7 months ago

I couldn’t fault the service of the hotel staff, they are polite, friendly, helpful and were a delight from the moment I arrived at the hotel. The breakfast selection is impressive covering a wide range of options for all tastes and ethnicities. The room was clean, tidy and safe.

Rico Putra

5/5

Google· Edited 6 months ago

We had a wonderful family stay at JHL Solitaire Hotel! The modern facilities, clean and spacious room, and high-tech features made our stay very comfortable. A special highlight was the beautiful mirror art in our room with a personalized birthday message for our 6-year-old son—it was such a thoughtful touch and made him feel so special. The birthday surprise during breakfast was also unforgettable and truly appreciated by our family. The staff were incredibly friendly and attentive throughout our stay, making everything smooth and enjoyable. Highly recommended for families looking for a memorable and comfortable stay!

jennifersY9458XQ

5/5

Tripadvisor· a month ago

JHL Solitare has been our destinations for couple of times. |1. The location is strategic|2. The Food is Great|3. Acquaree is great for kids. Toddler pool is so much fun|4. Has kids activities on holidays such as Indonesia's independence day and Christmas|5. Complementary kids snacks and they give out chocolates and cakes in the afternoon|6. The Club is also great for Coffee Break, it has many delicious snacks and drinks. |7. The staffs are very helpful|8. Nice complementary bubble bath and salt. 1 thing to improve: please dont forget to enter the Acquaree Transaction points to my JHL account member. Thank you JHL

Citra Aqila7212

5/5

Google· 4 months ago

Thank You for your best hospitality and best service especially Mrs. Sabrina, Mrs. Riska, and Mr. Abid for helping when we wanna breakfast in Manggan All Dining. All of employee are very friendly, fast respons, and very helpfull. This hotel are very complicated, delicious, and best recommended. This is kids and family friendly hotel. All of menu are very delicious, authentic, and best.

Response from the property

Dear Mrs. Citra, Warm greetings from JHL Solitaire Gading Serpong. We sincerely thank you for sharing your positive review, especially your recognition of our staff, Sabrina, Riska & Abid. Your appreciation is truly meaningful to our team. We firmly believe that sincere, professional, and attentive service is the key to creating memorable and exceptional guest experiences. We look forward to welcoming you back in the future. Solitaire regards, Erwin General Manager

Setia Budiman

3/5

Google· 7 months ago

I booked the hotel for my wedding January last year, and was waiting to write my review after I got a full experience of what they promised to offer, including the membership perks I should have received after my wedding, which sadly they did not manage to deliver. The wedding went smoothly, the service prior to the wedding up until the wedding day was excellent, as expected of a 5-star hotel. A lot of my family stayed for 2 nights, starting the night before the wedding. Their rooms were clean and comfortable, nobody had any complaints, other than the location being a bit far from the airport. We also dined in Royal Eight and Mangan, the food and place was nice. Great value both for the restaurant and hotel. The ballroom was beautiful, especially during the day. We had a few photoshoots there as well, along with the garden. Beautiful photoshoot places, hands down. They gave us a final taste testing just a couple of hours before our wedding, and we noticed one of the menus we ordered tasted a bit off. We requested they quickly fix it, which they did, so no problems up until our wedding. Sadly they stumbled on the after-service. We were informed that all our costs will be converted into membership points, and those points can be redeemed with their partners, which can also include free stays in their hotel chains. Great, we thought at first, maybe we can come back for our anniversary. Reality sunk in when we could not redeem the points at all in any of their partners. We tried several times, and none of their partners knew how to solve the issue as well. They said that the points need to be redeemed first in the form of vouchers, and without that, they cannot let us redeem the perks. Seems like a bug in the membership application. This went on up until last I checked the app in early January this year. Next I opened the app was on February, and turns out all my points have expired. I contacted their helpdesk, and the conversation spanned over a few days where their reply is always the same “notifications has been sent through the app to remind of the point expiry, we can’t change our terms, sorry we cannot return your points, it’s in the terms and conditions”. Even though its their fault for a bugged application. The redeem voucher option is finally available when I checked in February though, so a reminder to everyone who has points left, especially from their wedding, better redeem them as soon as possible, before the app goes weird again. Overall, our stay was good, but it’s truly a shame they cannot fully deliver on their promise. I expected more from a luxurious 5-star hotel which should have boasted a good customer service. It pains me to say even a mall situated in Bundaran HI, Central Jakarta has better customer service regarding the membership situation. Would have been a good wedding memory if not for this mishap. Very unfortunate and very disappointed with the customer service.

Bramarandhito Sayogyo

2/5

Google· 5 months ago

Very disappointing experience of staying at this hotel simply because the hotel staff forced me to pay for laundry excess that should have been included in company guaranteed. Did my laundry on the very first night staying at the hotel, later in the evening about 10 pm, my room door was knocked informing the arrival of my laundry. I was shocked when the staff told me that there was an excess in laundry quantity, i did my argument that it was part of company guarantee. Staff were later confirming back and i had to wait another 15 mins or so for the confirmation. Later at late evening, my room door was again knocked by the staff confirming the excess. I couldn’t believe but arguing with the staff was hopeless, i asked the staff whether i could confirm it first with my office but the staff insisted me to pay the amount of laundry excess. I was totally dissatisfied and disappointed with the situation. Later in the morning, i came down and talk with front desk explaining the communication that I received from my office regarding laundry amount quantity. Hotel front desk was again reconfirming my information and it was found out the staff made a mistake. I would probably not coming back to this hotel because it was so irritating to find such attitude of laundry staff that was forcing me to pay my laundry without giving the chance to hotel guest to reconfirm about

Made Bayu Wedagama

5/5

Google· 4 months ago

1. Perfect location, highly recommended 2. The atmosphere is cozy and comfortable 3. Modern and well-maintained rooms 4. Outstanding value for the experience provided 5. Exceptional cleanliness throughout the property 6. The noise level was minimal 7. Excellent service 8. The amenities were top-notch

Response from the property

Dear Mr. Made Bayu, Warm greetings from JHL Solitaire Gading Serpong. Thank you for taking the time to share your positive review with us. We are delighted to learn that you had an enjoyable stay at our hotel. Your kind words and appreciation are truly meaningful to our entire team. Your support and recognition serve as a great motivation for us to continuously deliver exceptional and consistent service to all our guests. We look forward to welcoming you back to JHL Solitaire Gading Serpong in the near future. Solitaire regards, Erwin General Manager

Thias

5/5

Google· 6 months ago

Pleasant stay as always. We even extended 1 day from previous plan. Our kids were happy. Breakfast was great, they also have kids corner and various of cheese as wel. But kids above 5 already need to pay so make sure that you added additional breakfast for kids above 5 before you booked the room. Unfortunately the acquaree kids was under renovation so we can't try it. Slightly minus experience on plumbing, sometimes the bathroom was smelly especially if we're emptied the bathtub after the used.

Where can I eat near Jhl Solitaire Gading Serpong?

You can start with the hotel's own Restaurant, Cafe, and Bar for convenient meals and drinks. Nearby, popular spots in the Gading Serpong neighborhood include Chong Qing Hot Pot Gading Serpong, Sushi Mentai Bez Plaza Gading Serpong, and Shabu Hachi Gading Serpong. For Chinese cuisine, Lamian Palace on Jl. Kelapa Puan Raya is another option. These are all within the local area, so a short drive or taxi ride will get you there easily.

What is the area around Jhl Solitaire Gading Serpong like?

The hotel sits in Gading Serpong, a modern, well-planned area in Tangerang with a mix of residential and commercial spaces. You are close to AEON Mall BSD City for shopping and dining, and Bethsaida Hospitals are nearby for any medical needs. The neighborhood has everyday conveniences like Alfamart and ATMs within easy reach. Popular local restaurants such as Chong Qing Hot Pot Gading Serpong, Sushi Mentai Bez Plaza Gading Serpong, and Shabu Hachi Gading Serpong are part of the area's dining scene. For exploring further, the hotel's own restaurant, cafe, and bar offer convenient options on-site. The area is a comfortable, self-contained base with easy access to daily needs and local flavors.

How do I get to Jhl Solitaire Gading Serpong from the airport or main train station?

From Soekarno-Hatta International Airport (CGK), the hotel is about 25 km away, roughly a 23-minute drive by car or taxi. There is no direct bus, so a taxi or ride-hailing service is the most straightforward option. The hotel also offers an airport transfer service for a hassle-free journey. If you prefer public transit, you can take a bus from Scientia Square Park with transfers via Lebak Bulus, though the trip takes about 3 hours and 16 minutes. For a quicker and more comfortable ride, booking a car or taxi directly is recommended.

What's there to do near Jhl Solitaire Gading Serpong in the evening?

In the evening, you can dine at the hotel's own Restaurant, Cafe, or Bar, or head to nearby spots like Chong Qing Hot Pot Gading Serpong, Sushi Mentai Bez Plaza Gading Serpong, and Shabu Hachi Gading Serpong for a meal. For a relaxed evening, AEON Mall BSD City is a nearby option for shopping or a stroll. If you want to explore further, the Jakarta Old Town Tourist Area is 25.2 km away, so plan for a taxi or ride-hailing trip to enjoy its evening atmosphere. The hotel's bar is a convenient spot to unwind with a drink after your day.

Is Jhl Solitaire Gading Serpong a good base for exploring Jakarta?

JHL Solitaire Gading Serpong is a comfortable base for exploring Jakarta, though the main sights are a drive away. Museum MACAN is 17.8 km from the hotel, Tribeca Park is 20.7 km, and Kidzania Jakarta is 21.2 km. National Monument, Wayang Museum, Istiqlal Mosque, and Jakarta Old Town are all around 24.5 to 25.2 km away. For these, you will want a car or ride-hailing service to get there comfortably. The hotel is well placed for the local area, with AEON Mall BSD City nearby and easy access to the airport. It works well if you plan a mix of local exploring and day trips into central Jakarta.

Jhl Solitaire Gading Serpong

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