Shangri-La Jakarta
Alko Hotels · 5.0-star · Shangri-La Jakarta, Kota BNI, Jl. Jenderal Sudirman No.Kav. 1 Sudirman
4.7(27,187 Google reviews)
KV
Kateřina Valoušková
5/5
Google· 2 months ago
Google· 2 months agoI must give 5* even though there are only some details which make it maybe 4,5. Anyway, the staff was lovely and kind. Hotel is overall cozy and appears elegant, however a little bit dated. Breakfast was a little disappointment as it seems to be abundant, however there should be more of a “normal” food rather than fancy ones. I appreciate the originality of it and it is a matter of preference, but in my opinion, there should not be unnecessary food and on the other hand, I would appreciate more of a local desserts. Regarding to the location, there’s everything kind of nearby, however you really can’t get anywhere without a taxi, you better have a motorbike. I also appreciate lovely scent of bathroom shower gel and shampoo, the only detail is that the basin battery should be longer to wash the hands properly. We still enjoyed they stay very much and we hope to come back someday again.
AR
army risa
5/5Google· 5 months ago
Google· 5 months agoGreat venue, super family friendly and really nice staff! Had a 4 day stay and almost prefer in room dining every night cause the food is good. The staff particularly, named Pras has been taking care of us, elevating the experience to a 5-star in room dining. Super helpful and understanding considering I've got a 5mo baby with me so there's a bunch of requests! Location of the hotel itself is great, right in the middle of the city and close to nearby amenities without being too close to the traffic so you can't hear it. Also pool is spacious and the park is great for kids. Big thumbs up!
TM
Trip.com Member
5/5
Trip.com· 5 months ago
Trip.com· 5 months agoI had a truly wonderful stay at this hotel. From the moment I arrived, the service was warm, professional, and attentive. The staff made me feel very welcomed and were always ready to assist with a smile.The room was clean, spacious, and beautifully designed. The bed was extremely comfortable, and the overall atmosphere of the hotel was peaceful and relaxing. All facilities were well maintained, including the gym, swimming pool, and public areas.Breakfast was excellent with a wide variety of fresh and delicious food. I also appreciated the attention to detail and the high standard of hospitality throughout my stay.Thank you to the entire team for providing such an exceptional experience. I would highly recommend this hotel for both business and leisure travelers, and I definitely look forward to staying here again in the future.
SB
Sudipta Banerjee
5/5Google· a month ago
Google· a month agoAs I mentioned in my previous review, Shangri-La Jakarta is truly a home away from home. One of the hotel's most remarkable qualities is its ability to consistently maintain the same high standards of service, hospitality, and excellence over the years. From the moment I arrive, I am greeted with genuine warmth and hospitality. The welcoming attitude of every staff member always makes me feel comfortable, valued, and happy. Everyone goes above and beyond to ensure guests have a memorable and enjoyable stay. While every team member, whether new or long-serving, is a valuable asset to the hotel, I would like to acknowledge a few individuals for their exceptional service. At the front desk, my sincere thanks go to Mr Ari, Ms Rena, Mr Tri, Ms Nur, Ms Jodi, and Ms Charlotte. Among them, I would especially like to recognise Mr Ari and Ms Rena. They are two of the main reasons I have never considered changing hotels during the past 11 years. At the Lobby Lounge, I would like to thank Ms Kristi, Ms Putri, Ms Catherine, and Ms Champaka for their outstanding service. I would also like to extend my special appreciation to Ms Katrini at Satoo for her tireless dedication. In particular, Ms Kristi and Ms Katrini deserve special recognition for their warm hospitality, welcoming attitudes, and genuine care for guests. The Room Service and Housekeeping teams also deserve special thanks for their excellent work in keeping the rooms clean, comfortable, and impeccably maintained throughout every stay. Thank you to the entire Shangri-La Jakarta team for consistently delivering exceptional service and making every visit feel like coming home.
C
Connector03477331494
5/5
Tripadvisor· a month ago
Tripadvisor· a month agoI would also like to give special recognition to the laundry service, which was excellent throughout our stay. Everything was handled professionally, efficiently and with great care.|A very special thank you to Mr. Andi from the concierge team. From the moment we arrived, he consistently went above and beyond to assist us. Whether it was helping with our luggage, giving us recommendations, arranging things for us, or simply taking the time to interact warmly with our family and children, his service was exceptional. He was always approachable, attentive and genuinely helpful.|It is people like Mr. Andi who turn a good hotel stay into a memorable one. His hospitality left a lasting impression on our family and is one of the reasons we would happily return. Thank you to Mr. Andi and the entire team for taking such wonderful care of us during our stay.
SS
Sony Yahya S.
5/5Google· 5 months ago
Google· 5 months agoOur stay at Shangri-La Jakarta was truly wonderful from start to finish. Nia from the sales team assisted us with our booking and provided attentive service all the way until our check-in day. During check-in, Stacia made the process smooth and efficient while also explaining the kids’ activities and club lounge benefits clearly. The lobby lounge team was also incredibly thoughtful regarding our baby’s needs, offering a wide range of options for our early dinner. We were especially touched that the chef was willing to prepare something off-menu for us. It was such a lovely gesture! At breakfast, Pa Awal and Ismi went above and beyond in taking care of our baby. They surprised us with cakes and coloring equipment to keep our little one entertained, which made the experience even more special. Last but definitely not least, Pa Ridho from the concierge truly stole our hearts with his sincerity and kindness. He helped carry our belongings to the car and even carefully packed our unsealed soap bottles so they would be safe to bring home. Overall, our stay at Shangri-La Jakarta was extremely pleasant, warm, and memorable. We truly appreciate the outstanding hospitality from the entire team and cannot wait to come back again!
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valentinef700
5/5Tripadvisor· a month ago
Tripadvisor· a month agoI had my wedding at Shangri-La Garden and honestly, I’m so glad that I chose this venue! I'm very grateful to have Josephine as my wedding sales. She was really great throughout the whole process, she is very helpful, attentive, and understood exactly what I wanted. Everything turned out pretty much exactly how I imagined it! A big thank you as well to Chef Anwar and Chef Yoni for the amazing food! All of our guests really enjoyed the food and kept complimenting it. The portions were generous, the variety was great, and there was definitely more than enough food for everyone. Also, thank you so much to Pak Taman and Pak Doni for all the help and great service. Everyone was so attentive and accommodating, which made our wedding day much more enjoyable and stress-free. Overall, we had such a pleasant experience at Shangri-La. The service was truly top-notch!
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Vinniekosasih
5/5Tripadvisor· a month ago
Tripadvisor· a month agoWe had our wedding at Shangri-La Jakarta on 12 September 2026, and looking back, we’re genuinely so grateful that we chose this hotel to be part of such an important day in our lives. From the planning process until the wedding day itself, everything felt very personal and well taken care of. A special thank you to Andrea from the Wedding Sales team, who was always helpful, responsive, and accommodating throughout the preparation. Wedding planning can definitely get overwhelming at times, so having someone who was patient and easy to communicate with really made a difference for us. On the wedding day, Pak Sandy and the entire banquet team were amazing. They worked very closely with our wedding organizer, FIOR Organizer, and we could really feel how well everyone coordinated behind the scenes. There were so many moving parts throughout the day, but as the bride and groom, we were able to simply enjoy our wedding without having to worry about the operational details. A very special thank you as well to Chef Rizki and the culinary team. Food was such an important part of our celebration, especially because we wanted our families and guests to truly enjoy the experience. Thank you, Chef, for taking care of everything with so much attention and heart. Knowing that the food was in good hands was one less thing for us to worry about, and hearing our guests enjoy and compliment the food afterwards made us very happy. What we appreciated most was the warmth of the team. It wasn’t only about delivering good service — we genuinely felt that everyone cared about making the day special for us and our families. From the small details, the food and banquet service, to how our guests and families were treated, everything was handled with so much care. Thank you Andrea, Pak Sandy, Chef Rizki, the entire Shangri-La Jakarta team, and our FIOR Organizer team for working together so seamlessly and giving us such a beautiful wedding experience. Our wedding day went by so quickly, but the feeling, the warmth, and the memories will stay with us for a very long time. 🤍 With love,|Ray & Angel
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