Herbert Samuel Jerusalem

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Eran Tal

4/5Google· 2 months ago

Great location, 5 mins walk to the old city, same to hangout locations lile bars and coffee shops. Breakfast ans dinner are very good, highly veried food options to fit almost anyone. Bed was somewhat uncomfortable to us but I guess we are used to much higher quality...

TM

Trip.com Member

5/5Trip.com· 11 months ago

The staff were so helpful and nice! Everything was fantastic - clean and luxurious. Location could not be better - light rail right outside and it is on Ben Yehuda street.

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gillescD5365HB

3/5Tripadvisor· 4 months ago

I am a member of Setai - HerbertSamuel and entitled to 15% discount on my month birthday so i booked in Jerusalem 31-5 to 1-6 2026|At check-in, no 15% discount.|The people at the counter claim they can not do anything with this reservation and i need to call the reservation center.|I did, but long waiting time pushed me to give up. I here to enjoy.|So i decided to pay the full amount and start my Jerusalem program.|The lady at reception, Shani, contacted her manager Adi and explained this.|This guy was helpful and actually did what the receptionist had to do from the beginning and called me to confirm the refund of 15% on my credit card.|All good.|Room comfort was OK. Breakfast OK - nothing special.|The next day, check out and i really saw on my bill the refund.|On our way back, i get a call from the hotel telling me that the hair-dryer in my room disappeared and that i will be charged 250SH.|Woow - i am a thief !! I am not even sure that the hair-dryer was there at the first place. Imagine how furious i am when i see the charge on my phone.|I call back, ask to speak to a manager. No manager available the guy says. This is not true. There is ALWAYS a manager on duty 24/7 in every hotel.|I insisted telling him i will come back the the hotel.|After a few mins, i am talking to the manager on duty and he starts to explain me that if something is missing they charge.|This is TOTALLY unacceptable from a hotel this level.|I explain the i did not take anything out of my room and that i am deeply hurt from this attitude.|The manager assured me that he will cancel the charge and refund.|A few days later, i got both the birthday refund and the 250SH charge back.|Despite that, I was VERY disappointed with this event and will never go back to Herbert Samuel hotels. THIS IS NOT A WAY TO TREAT YOUR CUSTOMERS. If you don't take care of your customers, somebody else will.

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Shay

2/5Google· 2 months ago

It feels like something really bad is happening with hotels in the State of Israel. This time we went to this hotel to celebrate our wedding anniversary. My partner didn't know anything about it until the moment of check-in. I spoke to the hotel a few days before, in those days before check-in, I was usually answered by Neria, a front desk employee. Her service surpasses almost every other service I've received. Even when I arrived at the hotel, she remembered me by voice. The bartender at the hotel bar was really cute and helpful too. We arrived at 11:45 in the morning. We left our bag in the bag guard and went out to walk around, we were informed about the new one that was ready at 2:37 p.m. We arrived about ten minutes later. In a conversation with the manager before arrival, I was promised early check-in and late check-out. I also asked for fruit in the room, which didn't happen. The room we got smelled of mold and sewage. The manager said he would upgrade us and gave us another room on the same floor, the same size, the only difference is now there is parquet instead of tiles and there is no more smell. Everything I was promised before arriving at the hotel and also at the place simply did not happen. When changing the room, they gave us cava costing 20 shekels and some chocolates. Still, they will work properly and will not give compensation in shekels. In addition, there is no parking or parking arrangement for the hotel in the area. The pictures on Booking do not match. Everything looks much bigger and in the end it is really not the case. The pool is very small and there are no seats. We wanted to go to the spa and there was no room. Even when I tried to book a week in advance. (Apparently a good spa) Breakfast was not clean, not organized, they put someone to make eggs on request and I think she has never held a knife in her life because turning an egg turns out to be an acquired talent. The attitude of some of the employees there was horrible and some are just perfect like Neria. This girl needs to manage there, things will definitely look better. Will we go back... not even by mistake although I would like to see Neria again.

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David Dubb

5/5Google· 4 months ago

Perfect lication. Right in the center of town. Close walk to tbe Old Ciry of Jerusalem and also to the famous Mahane Yehuda Market. Pubs and restaurants all in walking distance

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Excursion38406534450

1/5Tripadvisor· 4 months ago

Think twice about staying at Herbert Samuel’s!! 10 days ago my brother booked booked us and his whole family 6 rooms at the Herbert Samuel’s for a family function! His son turned on the aircon and it blew out black dust that covered his whole bed as well as all his clothes in an open suitcase!! They then moved him to a second room where the TV was boken and the remote control was basically broken in 2 and help together with old stick disgusting tape!!..the shower door did not even close resulting in water ALL over the floor like a flood! Not too mention the windows that didn’t close! They then moved him to a third room! All in ONE night. They offered my brother a ILS 600 refund after booking 6 rooms for 2 nights! If you want your trip ruined then go ahead book at Herbert Samuel’s! Disgusting service, zero empathy and ZERO CHANCE OF A RETURN TRIP!!

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P9339SEmarthab

4/5Tripadvisor· 6 months ago

Check in was a bit of a hassle as I tried to do it on line before arrival, with my virtual credit card. It didn’t work so I had to forgo my credit card rewards points for my hotel stay. The staff were pleasant and helpful. The day after check out I called to report an item left in the room. I feared that I wouldn’t get it back. They found it and I was thrilled ! Kudos to the security staff! The restaurant is nice and the food was good and plentiful. The room was just ok , could have been cleaner. The swimming pool is only indoor and it is too small but ok. In summary I recommend this hotel for a short stay. The location is ideal !

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mb g

5/5Google· 8 months ago

Looking for the ultimate hotel in the perfect center location? Absolutely the best of everything: best food, best service, super comfortable room and gorgeous views ! I travel and stay at many hotels and this Herbert Samuel is pure delight! Maya made sure our experience was the vision we imagined, Three cheers to Tamir at reception: the entire experience of reservations and check in so smooth and pleasant, nofar in security, and the best food and beverage manager who can run a school for all others: the amazing Mani: pays attention to each detail and anticipated the needs of my group before I articulated them : for any special event he will create a calm delicious and meaningful time!