Jerusalem Inn by Smart Hotels

B

bethwZ4943IN

3/5Tripadvisor· 4 years ago

Location is spectacular. Just a minute or two from Jaffa Street. The rooms are small but functional. Not all the lights worked in my room so it could be quite dark. I was also disturbed by the fact that I could not double-lock the door. The deadbolt was disabled and there was no latch lock, either. The bed was very comfortable. The shower was great but toiletries missing the first day. Supplies are not really replenished unless you ask, but hotel staff are extremely friendly and accommodating. There is NO breakfast so don't pay for it. But there is a Cafe Hillel and Coffee Bean and Tea Leaf just around the corner. This hotel does not have a lift/elevator, so you'll be taking the stairs. Good for exercise but difficult if you don't like doing stairs. Reception rarely has anyone at the desk. But when they do, they are extremely friendly.

J

juanorlandopg

5/5Tripadvisor· 6 years ago

This is a lovely hotel in the heart of West Jerusalem, just one minute away of Jaffa Street, within walking distance of the Old City. Good-sized, comfortable, impeccably clean rooms, excellent breakfast and very helpful staff: it was a great choice for a four-day stay at unforgettable Jerusalem. We did not realise how lively Jaffa Street would be, both day and night: it was a pleasant discovery to see we were that close to the heart of the new city. And yet, our hotel, just a few steps away, was in a peaceful, silent corner: after a day walking around, we slept deeply and calmly.

R

Raja8888

3/5Tripadvisor· 3 years ago

I stayed in a double room with a private bathroom for three nights. Location was very convenient. A couple of minutes walk to Jaffa Street where the light rail is located. Ten minutes walk to old Jerusalem. The a/c was good and cable tv showed French open…yay. I had room facing street and on the evening of sabbath, it was very quiet. Then Sunday night there was some soccer game, maybe finals of the champions league…I dunno but it was a tad loud. I read from other reviews that there’s a club next door. It’s not a club but more like a couple of bars and one with outdoor seating. The noise wasn’t that bad and I was on the lowest floor on the side closest to bars. Room was relatively clean, though linen had a few stains. The pictures I’ve seen on this site of the property are a bit misleading. The safe in the room is non functional. Also the rainfall shower head was more like garden hose shower head. The refrigerator was noisier than the noise from the bars. The chambermaid’s kid plays soccer in the hallway during the day while she’s cleaning so that can be annoying if you need to rest during the day.

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aloha62

5/5Tripadvisor· 6 years ago

I stayed here four nights. My room was clean and comfortable. The location is fantastic. Walking distance to the Old City. Close to a light rail stop. Good breakfast. Every member of the staff I dealt with was friendly and helpful. My street facing room was on the small side and there was noise from the street until 0300. Head phones blocked it. Be warned there is no elevator if that's an issue. I would definitely stay here again.

SG

Sebastian Göttel

2/5Google· 3 years ago

I should have listened a bit more to the other reviews, but whatever. First of all, the good thing is that the location is really very central. If you want to explore Jerusalem, you can reach most of it on foot or quickly by public transport. The staff at the reception are generally friendly, even though they are only staffed during the day, but the will help you with your luggage if you arrive too early to check in (after 3:00 pm). Unfortunately, the rooms are badly soundproofed, both inside and outside. The windows let the noise from the street through, and since there is a bar directly in front of the hotel, where many people party until late at night, you can hear a lot of it in your room. You also hear a lot from the other guests, without them being really loud themselves. The worst thing is the cleanliness, especially in the bathroom. Mould in the shower, dust in the corners, everything is somehow a bit cheaply made and just about holds up, you are often afraid that something will break completely. The fridge is humming and dirty, the ventilation in the bathroom is in "top form", the water in the toilet is constantly running and to make matters worse, the standard version doesn't even have a safe, which is all very annoying. It's better to invest 10 or 20 dollars more per night and you'll find some better hotels in the area where you can also sleep peacefully.

MH

Mendel Hodakov

2/5Google· 3 years ago

Better to spend another few dollars get a proper hotel. Don't pay for the hotel until you see the room you are getting first. The linen and towels do not look or feel clean and fresh. The toilet water was running non-stop. They were accommodating by giving me a better room after I did not like the first room they gave me. Also they allowed me to leave my luggage there for the day.

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Scohn

4/5Tripadvisor· 6 years ago

We just got back from a 2 week stay in Jerusalem visiting our daughter, and stayed here during our visit. It was a really nice spot for our home away from home. The staff here is incredibly friendly - from the time we arrived at our hotel and checked in, through our morning breakfasts, and some helpful gestures, they were all incredibly nice. A generous "Boker Tov" every morning as we walked down the stairs, and friendly faces at the front desk and breakfast staff. One day we needed something printed for our kids who are there for a semester and didn't have a printer and they generously printed it out for us. The rooms are nice, but somewhat spartan on the walls. Our room was large, with a nice closet and a small refrigerator and hot water maker, but only one desk and a small night table. The bathroom was also a reasonable size, but could really use a few more hooks or shelves. There was only one small hook above the sink, and no other bars or hooks in the room, so there was no other place to hang up towels or put toiletries. No problem with the water - it was nice and hot any time of the day or night. The bed was also incredibly comfortable and the pillows also very nice. Overall, not fancy or luxury, but very clean and comfortable room to stay in. One point though - and I don't know if it is an issue with all the rooms or not - our room faced into a courtyard behind the building that was the back of several bars. The noise, while not bad, was persistent throughout many evenings. It wasn't really a problem for us as the main noise seemed to be heard in the bathroom, but if you are sensitive to noises in the evening you may try to ask for a quieter room. Another note to be aware of - no elevator so if you have a lot of luggage or otherwise have issues with stairs, you may want to ask for a room on one of the lower levels. The breakfasts are generous - fresh fruit, juice, halva, yoghurt (including unsweetened greek - yeah!!), cereal, hard boiled eggs, roasted vegetables, cheeses (including several of the Israeli style soft cheeses), pastries, salads, and one or two hot items every day - sometimes scrambled eggs, sometimes shakshuka, sometimes potato wedges, and usually served with a tomato sauce or gravy available. Also some bread rolls (only one type, which is surprising given Israelis love for different types of breads and baked goods) along with honey, butter, and jam. They also have hot water for tea (or instant coffee) along with a coffee maker for fresh ground coffee. My one disappointment here is the lack of tea choices - especially no nana tea! Last time I was in Israel I feel in love with the fresh peppermint (nana) tea served at many places, and many places also serve bagged peppermint tea. But, alas, no mint tea here to be found - either bagged or fresh. Overall, a really warm and comfortable place to stay when in the city. Close to the Old City, close to Ben Yehuda, right by the light rail on Jaffa to take you to the shuk (also within walking distance) or around town. Close to King George and many major bus routes. The staff are all incredibly nice and welcoming. The price is really reasonable. Definitely a place worth checking out and we would be happy to stay there again.

TM

Trip.com Member

4.7/5Trip.com· a year ago

Location perfect for Old City exploration close to tram line 1. Jaffa Gate Old City at aprox 10min walking. Very good communication prior to arrival, online checkin, whatsapp message from owner regarding access.