I stayed at this hotel for almost two weeks in March and April. From the moment I arrived, Ben was welcoming, and the rest of the reception team was super, super amazing. A special shout-out to Okuhle, Athalia, and Ben - they are an asset to this hotel, and I hope management will continue taking care of them.
The staff in the food and beverage section were nothing short of amazing. The breakfast was great, and there was a bit of variety each day, which was nice, especially if one is staying for quite some time. A special shout-out to: Sabelo, Mathabo, Nothabo, Njabulo, Lashias, Mbali, and Prince. Without a doubt, the greatest asset this hotel has is its staff, and I hope they continue to provide excellent service to everyone, as I experienced.
A lot could be improved in housekeeping. My room wasn’t cleaned properly for some days - hair on the bathroom floors, detergents and towels not replaced on some days. After raising my concerns with the reception team, Precious eventually came to my aid, cleaned the room properly, and I never had any issues afterwards. Although these could be described as teething issues, I hope housekeeping can improve on this. Rooms could also do with a little bit of TLC.
Sometimes the noise from the groundsmen was a bit too much during the day especially when you are trying to work but well, this is the price guests have to pay for the well-manicured gardens at the hotel.
Response from the property
Dear Edward Murambwa,
Thank you for taking the time to share such a detailed review of your stay with us.
We are truly delighted to hear that your arrival experience set a positive tone and that our reception team, including Ben, Okuhle, and Athalia, made you feel so welcome. It is also wonderful to know that our Food & Beverage team—especially Sabelo, Mathabo, Nothabo, Njabulo, Lashias, Mbali, and Prince—contributed to an enjoyable dining experience throughout your extended stay. We will be sure to share your kind words with all of them, as recognition like this means a great deal.
At the same time, we sincerely appreciate your constructive feedback regarding housekeeping and room upkeep. We are sorry to hear that the standards were not consistently met during part of your stay. Your comments have been shared with our housekeeping leadership team for immediate review and improvement, and we are pleased that Precious was able to resolve your concerns promptly thereafter.
We also take note of your comment regarding daytime noise from grounds maintenance. While we are glad you appreciate the upkeep of our gardens, we understand the importance of a quiet environment, especially for guests working during the day, and will look into how we can better balance these needs.
Your feedback is extremely valuable to us, and we are grateful for both your praise and your constructive observations. We hope to have the opportunity to welcome you back in the future and provide an even more seamless experience.
Warm regards
Louisa Sauvage
Summary for your reference