Inn & Out Plus Rosebank

MS

Malcolm Stevens

1/5Google· 6 months ago

This review might be unfair given I paid R700 a night so I can't expect a 5 star hotel. The room was clean. The duvet, sheet and pillows seemed clean. I didn't trust the blanket so dumped it on the floor. For a non-smoking room my room reeked of smoke - it definitely smells like guest have been smoking in the room but it might be fumes from the cannabis smoking shop downstairs! There's a nightclub downstairs and the music and noise is loud, plus what sounded like security gates banging throughout the night. The noise from the road below was bad - cars and people, even with Windows closed. You don't get any teabags or coffee sachets, no soap and definitely no shampoo. You do get white towels which are so old they're completely frayed on the edges. The bathroom light switch is by the front door. My TV remote didn't work properly but saying that the flatscreen TV is large with Netflix, that's was nice. I said the room is clean but I did have a cockroach on the bedside table this morning. Location is okay although it's in the seedier part of Rosebank - definitely not suitable for single ladies. So for me, who only ever stays in 4 and 5 star hotels, it's a dive. But it's R700 a night so you get what you pay for.

SS

Silvia Strangis

2/5Google· 6 months ago

Unfortunately, the other reviews are right: while the location is very convenient, there are major issues. First, the noise—blaring music in the evening because it's located right above the Opera Bar, and you can hear everything from the other rooms. Even with the windows closed, it makes no difference. The second issue is the cleanliness. I found hair in the bathroom and kitchen that looked like it had been there for ages. The toilet paper was left almost finished, and we were only given one towel despite there being two of us. They provide absolutely nothing. Nothing! Not even a bar of soap or a bath mat, or something to clean the dishes. It’s true that you get what you pay for, but a minimum level of decency shouldn't be too much to ask.

5

539ianv

4/5Tripadvisor· a year ago

The room was quite comfortable. I stayed in the winter and there was no heating, but the blankets were sufficient to stay warm. Two towels are provided, but there is no soap or toiletries. The room was serviced daily, but I had to ask for toilet paper. |The entrance to the hotel is difficult to miss and is a locked sliding door. Sometimes the staff at the entrance take a while to open the door. |The location is a eight minute walk from Rosebank mall. It is a nice place to stay at a reasonable price.

VT

Venessa Tumi

1/5Google· 2 months ago

Horrible !!. Extremely disappointing cancellation policy. I cancelled my booking several days before my scheduled stay, yet 100% of the booking amount was retained. While I understand the policy was disclosed, that doesn't make it reasonable or customer-friendly. Requiring 100% upfront and then keeping 100% even when there is sufficient notice to rebook the room simply feels excessive. A reasonable cancellation fee would make sense, but forfeiting the entire amount does not. There are plenty of affordable accommodation options with fairer policies. I would not book here again

KG

Katya Govender

1/5Google· 6 months ago

I wish zero star rating was an option. Only booked for 1 night because of location for an event, absolute regret 😭 room looked clean but smelled bad, opening the windows did not help. No amenities, not even hand soap and one towel that used to be white and has seen better days. I couldn't sleep on the pillows, it smelled unwashed. Slept with all my clothes on, just so no part of me touched the bedding. Noise is also an issue. Staff are friendly enough but this place is not worth the (mental and physical) health risk.

TM

Trip.com Member

3.5/5Trip.com· a year ago

Great ,clean place with minimalist esthetic but communication with admin is horrible ,no response on multiple websites and email

PM

Pieter Mostert

1/5Google· a month ago

The music from the club below was so loud the floor was vibrating. This went on till 2am on Friday morning, and according to my colleagues, Friday night was even worse. Please don't reply with an AI response because, clearly, based on the other reviews, you aren't sincere about improving things.

SS

Sam Straw

1/5Google· 10 months ago

⚠️AVOID⚠️Spend 100R more to stay somewhere else. This was definitely the worst 'hotel' I've stayed in of my life. (I'm not being a Karen, it's true.. you will regret if you book here.) Before coming, I read the reviews saying it's above a bar, but I figured it'd be fine. Nope. I arrived and was put in the room directly above the downstairs bar/club which was already loud+pumping at 6pm. This didn't stop until 2am. When I say loud and pumping, I mean the bass from the music can be felt and it makes the plates on the shelf ~clink~ together. I'd be impressed if anyone could fall asleep before 2am. Beyond this, the bed itself didn't have clean/fresh bedding. There is hair of different colors and sizes, indicating the sheets haven't been washed in quite some time. The guy at the 'hotel' reception areas was nice. But, otherwise, this 'hotel' seems like a cruel experiment preying on travelers trying to save some money. Definitely avoid, it's better to spend slightly more and have an acceptable experience.