NH Johannesburg Sandton Hotel

Response from the property

Dear Louise, Thank you so much for taking the time to share your wonderful feedback. We are absolutely delighted to hear about your experience with Tessa at our Front Desk. It’s truly rewarding to know that her exceptional service, willingness to assist with your late check-out, and support with parking made such a positive impression. Going above and beyond for our guests is exactly what we strive for, and Tessa will be thrilled to receive this special recognition. We also appreciate your kind words about the hotel, our facilities, the pool, and the friendliness of our team. Your honest feedback regarding the décor is valued, and we’re pleased that cleanliness and comfort stood out during your stay. Thank you again for the recommendation. We truly appreciate it and look forward to welcoming you back in the near future. Warm regards, Nthebe Mothibi Operations Manager

Response from the property

Dear Faisal, Thank you for your feedback. We sincerely apologise for the disappointing experience and the multiple maintenance issues you encountered in both rooms. This is not the standard we strive to deliver, especially given the value of your stay. We are equally concerned about the lack of assistance you received when raising these matters, and we regret that we let you down. Your comments have been shared with our team for urgent attention and improvement. We truly value your past support and are sorry to hear that your perception of the hotel has changed. We hope to have the opportunity to restore your confidence in the future. Please reach out to myself directly on the email below. Kind regards, Nthebe Mothibi nmothibi@nhhotels.com Operations Manager

Response from the property

Dear Daniel, Thank you for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to hear that you had one of your best hotel experiences with us and that our team’s friendliness and welcoming service made a positive impression. It is also great to know that you enjoyed the suite upgrade and that our food and overall facilities contributed to an enjoyable stay. We appreciate your constructive feedback regarding the gym facilities. Your comments about the need for additional benches and updated equipment are very valuable, and we will certainly share them with our management team as we continuously look for ways to improve our guest experience. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another excellent visit in the near future. Kind regards Nthebe Mothibi Operations Manager

Response from the property

Dear Marc, Thank you for your fantastic 5-star review! We are delighted to hear that you had such a positive experience with us. Your kind words about our attentive, efficient, and friendly service are truly appreciated. A special thank you for recognizing Makhaya. We will be sure to share your compliments with him, as we know he will be thrilled to hear that his guidance and helpfulness made a difference to your stay. We also appreciate your understanding regarding our ongoing renovations and are pleased to know that they did not detract from your overall experience. We are excited about the improvements being made and look forward to providing an even better guest experience in the future. Thank you for choosing NH Sandton. We look forward to welcoming you back again soon. Warm regards, Nthebe Mothibi Operations Manager NH Joannesburg Sandton