The Grand Kandyan

Response from the property

Dear Manoj Ragal, Thank you for your wonderful 5-star review and for your continued loyalty to The Grand Kandyan. As a Local Guide with such extensive experience, your feedback carries a lot of weight, and we are delighted to be your choice for weddings, reunions, and family gatherings. It is fantastic to hear that our 360° hill country views and rooftop swimming pool remain highlights for you. We take great pride in that "peaceful and relaxing atmosphere" created by our mountain surroundings, and it’s heartening to know the ambiance continues to meet your expectations for special occasions. I have noted your honest feedback regarding the food being "average" compared to the hotel's luxury standards. We are committed to ensuring our culinary experience matches the elegance of our interiors, and I will be sharing your comments with our Executive Chef to help us refine our menus and reach that next level of excellence. Thank you for your professional recognition of our staff. We look forward to welcoming you back for many more memorable events and relaxing stays in the heart of Kandy! Ramith Nanayakkara (Public Relations Executive)

Response from the property

Dear Sugandhi Ariyasena, Thank you so much for taking the time to post a 5-star review on Google! We are thrilled to receive top ratings across Rooms, Service, and Location from a Local Guide like you. It is wonderful to hear that you enjoyed our clean rooms, delicious food offerings, and friendly, supportive staff service. We are also glad that our prime location—making it easy to reach Sri Dalada Maligawa (Temple of the Sacred Tooth Relic)—along with our scenic surroundings contributed to a great stay in Kandy. Thank you once again for sharing your beautiful photos and glowing recommendation. All of us at The Grand Kandyan look forward to welcoming you back for another wonderful visit in the future! Best regards, Ramith Nanayakkara (IT & eCommerce Executive)

Response from the property

Dear Gelai, Happy Anniversary to you and your family! It was such a pleasure to have you celebrate this special milestone with us at The Grand Kandyan. I am truly touched by your kind words. It was my absolute pleasure to assist with your room decoration and ensure that the anniversary cake was a sweet addition to your stay. Helping you with the room upgrade and finding a promotion that worked for you is exactly why I love what I do—making sure our guests feel truly valued and "Grand." I will be sure to pass your warm "Hi, kabayans!" and high praise to Angelique and Lea at the front desk. They are indeed lovely additions to our team, and knowing they made you feel at home is wonderful to hear. We are also thrilled that you enjoyed the 360-degree views of Kandy, our spacious rooms, and the dinner buffet variety. Our culinary team will be happy to know that both the breakfast and lunch spreads were satisfying and enjoyable for your family. Thank you for your high recommendation! We look forward to welcoming you back for many more celebrations in the future. ❤️ Warm regards, Ramith Nanayakkara (Public Relations Executive)

Response from the property

Dear Dinesh Somanchi, Welcome to The Grand Kandyan. Thank you for taking the time to share your initial impressions so honestly. We appreciate the comparison to your previous stay at Taj Bentota; it helps us understand the standards our guests expect and where we are currently falling short. I am sincerely sorry that your first experience with us has been disappointing, particularly regarding our family-oriented facilities. I have noted your specific concerns and would like to address them directly: Kids' Facilities: I apologize for the disappointment regarding the kids' arcade and game room. We are currently reviewing our on-site amenities. Could you kindly let us know on which part of the website the Kids Arcade and Play Areas were mentioned please? In-Room Entertainment: We understand that having child-friendly entertainment is essential for families. I have informed our IT team about the lack of kids' channels on your television to see if we can adjust your channel lineup immediately. Service Standards: It is disheartening to receive a 2/5 for service. We aim to provide warm and attentive hospitality, and I have shared your feedback with our management to ensure our team is more proactive in supporting families during their stay. We realize that we are a city-based hotel rather than a sprawling beach resort, but that is no excuse for a lack of hospitality or missing amenities. We would very much like to make the remainder of your stay more comfortable for you and your family. Ramith Nanayakkara (Public Relations Executive)

Response from the property

Dear Craig Turner, Thank you so much for taking the time to leave a 5-star review on Google! We are delighted to hear that The Grand Kandyan was the perfect place for you and your family to relax for a few hours. It is great to know that you enjoyed our poolside atmosphere, the reasonable pool access rates, and the spacious layout for sunbathing and family fun. We are also thrilled that you enjoyed the food and drinks! I will be sure to pass along your special thanks to Priyantha. Knowing that his attentive service made your day so enjoyable will mean a lot to him and our entire team. Thank you once again for your high recommendation. We hope to welcome you and your family back again soon for another relaxing day by the pool! Best regards, Ramith Nanayakkara (IT & eCommerce Executive)

Response from the property

Dear Raaid Moulana, Thank you for taking the time to share your feedback following your stay with us. We are glad to know that you enjoyed our convenient location, stunning sunrise and sunset views, and the service provided by our reception team. A special thank you for recognizing AbdulRahman—we will be sure to share your appreciation with him for assisting you throughout your stay! We also appreciate your candid observations regarding our overall service speed and decor standards. Please rest assured that your constructive comments have been shared with our management and operational teams to refine our service efficiency and property maintenance going forward. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future for an enhanced stay that fully exceeds your expectations. Best regards, Ramith Nanayakkara (Public Relations Executive)

Response from the property

Dear Karthikeyan Ramasamy, Thank you so much for your heartwarming and incredibly detailed review! It was a true pleasure to host you and your family during your 7-day journey through Sri Lanka. We are delighted that even though your stay was short, The Grand Kandyan left such a lasting impression. It is wonderful to hear that you felt "at home" the moment you arrived. I am especially proud of our front office team, bell boys, and housekeeping staff for providing the professional and "heartfelt hospitality" we strive for. Knowing that our spacious rooms served as a peaceful retreat for your family is very rewarding for us. We are also glad you enjoyed our culinary offerings and found our location convenient for exploring the local area, from the Temple of the Sacred Tooth Relic to the beautiful views around Kandy. It is great to know that our efforts to maintain a safe, clean, and welcoming environment were noticed and appreciated. Thank you for your high recommendation. We truly miss having you here as well, and we hope that on your next visit to Sri Lanka, you will stay with us a bit longer! Ramith Nanayakkara (Public Relations Executive)