Renaissance Koh Samui Resort & Spa
Siesta Mar · 5.0-star · 208/1 Moo 4, T. Maret, Lamai Beach, Koh Samui, Surat Thani Lamai
4.6(853 Google reviews)
Reviews from
Google4.6/5 · 853 reviews
Tripadvisor2 reviews shown
Trip.com1 review shown
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AT Tran
5/5Google· 2 months ago
Google· 2 months agoWe visited the hotel for our honeymoon and were delighted by the environment and facilities. Moreover, we received a room upgrade to a spacious villa with private pool, sea view, and some custom decoration on the bed. The breakfast is a great selection of western and local delights. The management was very helpful and arranged a staff to help us take photo around the hotel. The staff also reacted very quickly when we accidentally fell in the staircase and offered their help to give first aid to avoid further swelling which is really really help a lot! Feels thankful to the resort☺️
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794chenb
5/5Tripadvisor· 4 weeks ago
Tripadvisor· 4 weeks agoFrom the moment we arrived until the moment we left for the airport, we felt genuinely cared for. Every single day, both morning and evening, someone checked in to make sure we had everything we needed in our room. That level of attention and care is something we will never forget. A very special thank you to Sunny from the housekeeping team, who completely stole our hearts with her kindness, warmth, and beautiful smile. She made every day brighter for us. We would also like to thank the entire staff for the incredible way they looked after our mother. She doesn’t speak English and has some difficulty walking, yet every member of the team treated her with such patience, kindness, and genuine care. They always checked how she was doing and made sure she was as comfortable as possible despite the stairs around the resort. It meant more to us than words can express. A heartfelt thank you to the restaurant and kitchen teams as well. Every meal was fresh, delicious, beautifully presented, and plentiful. More importantly, every member of the staff welcomed us with warm smiles and made us feel truly wanted and at home. A special thank you to Maya at the front desk, who personally escorted us to our villa and helped arrange accommodations that made things easier for our mother. Her kindness and professionalism made a wonderful first impression that stayed with us throughout our stay. As for the resort itself—it is absolutely stunning. The villas are beautiful, the gardens are meticulously maintained, the pools are luxurious, and the restaurants are fantastic. Everywhere you look, the property is peaceful, elegant, and incredibly well cared for. What makes this place truly exceptional, however, is not only its beauty—it’s the people. The genuine hospitality of every single staff member turned a beautiful resort into an unforgettable experience. Thank you for making our family feel so welcome. We will always remember your kindness and hope to return again.
CH
chaya hezkia
5/5Google· a month ago
Google· a month agoMia, the manager, gave us such a warm and wonderful welcome from the moment we arrived. The villa we stayed in was spacious, beautifully designed, and very comfortable. We especially loved having our own private plunge pool, which made our stay even more special and relaxing. We truly enjoyed every moment of our vacation. The breakfast was also delicious, fresh, and of excellent quality. Thank you for making our stay such a memorable experience. We would be happy to come back!
MH
Mercedes Hauschild
1/5Google· a month ago
Google· a month agoMy family and I used to come here a few times a week and relax by the pool as we are resident in Samui. This time we weren‘t allowed to use the pool and the staff were not attentive at all. Basically had to change tables from the cabanas because no one came to take our order after 10-15 minutes of waiting while multiple staffs are just gathered next to the bar. Seems sometimes using the pool is okay and sometimes it isn’t. As a five star hotel would feedback them to set strictest rules and not come with an uncertainty of what’s allowed and what‘s not. We would have spent the whole day here and have food and drinks but we decided to just get a drink and leave after to another location. As a previous general manager in a 5 star luxury resort I would have expected more from Marriott Bonvoy and Renaissance. We will definitely not come back and wouldn’t recommend this place to our family and friends. It‘s a shame to have such wonderful memories here and not have a consistent wonderful experience like before.
TM
Trip.com Member
5/5Trip.com· 3 months ago
Trip.com· 3 months agoWe just returned from a stay at the Renaissance Koh Samui, and it was nothing short of magical.The resort strikes the perfect balance between 'old-world' Thai charm and modern luxury.It is a literal jungle paradise. If you can, book a Pool Villa. Having a private pool surrounded by tropical greenery offered a level of privacy that made the trip feel truly exclusive. While the resort has a vintage soul, it is impeccably maintained. The hospitality here felt personal. There isn't a high number to praise the staff, the Vibes and the Breakfast!Highly recommend the beachfront pool area for a relaxing day of doing absolutely nothing.We’ll definitely be back!
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OurLakeViewVilla
4/5Tripadvisor· a month ago
Tripadvisor· a month agoThis was our first time on the island of Samui. What a beautiful, welcoming island, with warm, gentle, kind, considerate people. We chose the Renaissance Resort & Spa because we are Marriott Bonvoy members. It would appear to be one of the smaller hotels with just 78 guest rooms, some of which are set amongst gorgeous, lush tropical gardens, with large banana trees, frangipani and other fragrant flowering plants. We stayed in a beachfront, ocean view, pool villa, number 107, which was about the most ideal for our needs, situated a short walk, midway between Banana Leaf and TawaNN restaurants, both of which we could use as we were half board, i.e. breakfast and either lunch or dinner daily. Our villa had been very well prepared for our arrival. It was spotlessly clean, tidy with all expected amenities. Daily breakfast, a buffet, was always very well presented and plenty of rotating choices of Asian & western food to suit all tastes. The Orange juice and smoothies were particularly good, as was the fruit selection and hot buffet section. There was always a chef on hand to cook eggs of your choice, waffles, crepes etc. There is a noodle cart for a more authentic Asian meal. There was usually a curry dish and always rice, as well as sausages, bacon, potatoes, mushrooms, cereals, breads, cakes etc. What we could not know, however, was how hilly the island's terrain was, despite several email correspondence between us and the hotel, specifically about this issue, over the preceeding months. There are many steps to and from the villas and to get up to the restaurants, reception etc. One of our party walks very poorly, with bad knee joints, and this presented some quite serious challenges at times, and actually meant we were unable to access certain areas of the grounds. There was always an electric golf cart type buggy on hand to assist, but sadly this could only help on the flat surfaces and slopes, not in places where steps were the only option. Therefore we were unable to access the main pool, beach and beachfront bar & restaurant. The number of steps needed to climb down, and then back up, made it impossible for us. Housekeeping and patio and pool cleaning daily was very thorough and always very considerate, polite, respectful and with a genuine smile. Nothing was too much trouble and if we asked for them to attend at a specific time, to suit our plans on days when we went out on trips, they did. There was a small mini bar fridge in our villa, which was not complimentary, containing a few beers, cans of Pepsi and Evian water. There was a coffee pod machine in the room with sugars and milk creamer sachets. This was replenished daily as was the free, generic, local bottled drinking water in the room. We both suffered quite badly from insect bites, despite taking necessary precautions - and despite the hotel 'fogging' the grounds regularly and supplying burning coils and an electric device in the room. However, sitting on our patio, enjoying the cooling winds, emphasised just how tranquil this environment is and made us realise just what a beautiful island Koh Samui is, how stunning the Renaissance Hotel grounds are, and how caring and respectful the Thai people are. It would seem wrong to single out individual staff members, as EVERYONE we interacted with was a credit to the hotel and to the management leadership and training. However the buggy drivers who ferried us around (Nut and Barry), did so brilliantly, always with a smile and always offering a helping hand and without judgement. The reception staff we interacted with (Alice, Pizza, Bolsy and Maiya) were as good as any we have ever experienced anywhere on our travels. Infact when Alice knew we wanted to buy something, locally, she went out, on her motorcycle, in her own time, and bought it for us. Peace, the breakfast hostess, Aod, the restaurant supervisor and Saii, the restaurant manager, were simply amazing, Would we come back to Koh Samui ? Yes, unreservedly. 100%. Would we stay at the Renaissance Resort & Spa ? Yes, for the staff, the grounds, the villa and the sea views, but probably No because of the difficulty for anyone with mobile issues, as described above. Could management please review the accessibility to the restaurants, main pool, beach and pool bar / restaurant for disabled guests ? None of the literature we had read about the hotel, prior to booking, mentioned it being challenging / virtually impossible for guests with mobility issues.
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JT
5/5Google· a month ago
Google· a month agoFirst of all, we would like to say that the overall environment of the hotel was very relaxing, the beach was wonderful! Next, we would like to thank enthusiastic Woody, for brightening our days and creating a memorable holiday at Koh Samui. He also brought us a tasty mocktail without being asked. Calling out to Ningz, the excellent staff who guided us through breakfast, suggesting loads of ways to help us. Thanks to the REN team! It's definitely a dream destination.
RC
Rueda Carlo
5/5Google· a month ago
Google· a month agoEverything was simply amazing! The entire team is incredibly friendly, welcoming, and professional. The villa and the entire resort are beautifully maintained, creating the perfect atmosphere for a relaxing stay. The food is absolutely delicious, with a great variety of fresh and high-quality dishes. What truly makes this hotel special is the outstanding level of guest care. From the moment you arrive, you are made to feel genuinely welcome and well looked after. I celebrated my 50th birthday here, and the team made it an unforgettable experience. A very special thank you to Chin, Director of Operations, whose dedication, kindness, and professionalism are truly world-class. This was already my 25th stay at this hotel, and I sincerely hope there will be many more to come. For me, this place feels like a second home. I highly recommend it to anyone looking for an exceptional holiday experience.
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