The Hotel Higashiyama by KyotoTokyuHotel

MB

Mathieu B

5/5Google· 2 months ago

Only stayed one night in this hotel and it was appreciated by my partner and I. First, the GHA Platinum membership was recognized through the room upgrade. The overall look of the hotel is classy but sometimes a bit too dark. We also tried the hot bath (to be booked for an additional fee) and they are definitely worth the money as you rent a private room for an hour. The shuttle from/to Kyoto station is useful as the hotel is a bit on the edge of the Higashiyama district. The breakfast was ok - very focused on Japanese traditional dishes but it did not amaze me by its quality or the service provided. Definitely would come back to enjoy a good value for money in the center of Kyoto.

2

262annalised

4/5Tripadvisor· 2 months ago

I stayed for 1 night to have a quick peak at Kyoto. Although it wasn’t located super near a subway line, the hotel offered very useful transfers that took you direct to the train station. The hotel was nicely ran with a mellow atmosphere. The rooms were quite spacious with room for an extra bed. The hotel was great value for money although the tea bar was a little expensive. All areas of the hotel were spotlessly clean along with there being a quiet and relaxed feel throughout. The staff were very nice and helpful. If I revisited Kyoto, this would be high on the list.

TM

Trip.com Member

4.5/5Trip.com· 5 months ago

The hotel is near a touristy historic area. The hotel's location is not close to the train station, but they have an hourly hotel bus to the train station which takes about 20 minutes, depending on traffic. The hotel room is not very big but it's adequate. They don't have a proper door to the bathroom, the sink and counter are open to the main room but there is a thin sliding door. so the entrance corridor is also the bathroom sink and counter. I like that the toilet is in its own mini room, as is the shower. the toilet's light turns on automatically when you enter that mini room.There are some nice designs touches in the hotel, which added to our positive experience. Service is very good and helpful 👍. The hotel room has a lot of lights, but still it felt a bit dark in the room.

PC

Peter Cobb

5/5Google· 2 months ago

My wife and I stayed at the Hotel Higashiyama in Kyoto for several days and really enjoyed our stay. Our room layout was nice, and although not very large, the layout made it feel big and not cramped. The staff was very professional and polite and the amenities were very high quality. Our room purchase included breakfast, and the breakfast buffet spread was very good and featured Asian style and Western style foods. There is a very high end spa feature at this hotel and I booked my wife a 2 hour treatment and a 30 minute pre-bah in their bathing facilities and she cannot stop talking about how much she enjoyed the experience. So if you're staying here, the spa is definitely worth it. A great feature this hotel has is the outdoor hot foot bath which is open to hotel guests to freely go and soak in. It was really great and I used it every day. The location is great and we found it very easy to access busses and the trains. The hotel also provides a shuttle service to Kyoto station. Thank you for a very enjoyable stay!

K

Ka

5/5Google· a month ago

Amazing hotel with really lovely staff. My wife broke her leg in Tokyo, and when we arrived in Kyoto the hotel team was incredibly helpful and caring. They even asked if we needed help finding a hospital or any other kind of support. The hotel itself is beautiful, and we really liked the bar and restaurant. There are also plenty of nice places nearby to eat, drink and explore. What I liked most about the area is that it didn’t feel overly touristy. You still feel like you are really in Kyoto, which made the stay even better. Great atmosphere, great location and especially great staff. Highly recommended!

JL

Joseph Lee

5/5Google· 3 months ago

Our family of four stayed at THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel for three nights, booking two rooms, and we had a very enjoyable experience. From the moment we arrived, the staff were consistently polite, professional, and welcoming. Their excellent service made us feel well looked after throughout our stay. We also noticed that the hotel attracts many international guests, creating a comfortable and cosmopolitan atmosphere. The rooms are modern, thoughtfully designed, and very comfortable. We especially appreciated the in-room coffee and tea experience, which was a lovely touch after a full day of exploring Kyoto. The shower and toilet are separated, which is convenient, although having the wash basin positioned right by the entrance felt a little unusual. The rooms are generally quiet with good sound insulation, although you can occasionally hear people passing by in the corridor. The hotel is located slightly away from Kyoto’s main tourist attractions and city centre, but this is offset by the complimentary shuttle bus service, making it easy and convenient to get around. Overall, we were very pleased with our stay. The combination of comfortable rooms, attentive service, and a relaxing atmosphere made this a wonderful base for exploring Kyoto. We would happily stay here again and would recommend it to anyone looking for a peaceful and comfortable hotel with excellent hospitality.

CD

Chase Doney

3/5Google· Edited 2 months ago

Hotel Higashiyama Kyoto Pan Pacific delivered a pleasant stay, with the service easily being its strongest asset. The staff—especially those in the bell/door team and food & beverage—were consistently warm, attentive, and genuinely welcoming. Their hospitality elevated the experience from check-in through departure. The room itself was the biggest disappointment. While the bed was exceptionally comfortable, the room felt quite tight, and the bathroom occupied what seemed like nearly half of the available space, making the living area feel even smaller. The twin bed setup to form “one bed” was downright annoying and does not work well for a couple. That said, I appreciated the traditional Japanese tea set provided as a welcome amenity, and the robes added a nice touch that enhanced the Kyoto experience. Complimentary bottled water replenished daily was also greatly appreciated during the summer heat. The property itself is attractive, with a peaceful courtyard, a fitness center, and a quality restaurant. Unfortunately, the food and beverage offerings felt noticeably overpriced for what was served, making dining at the hotel difficult to justify given Kyoto’s abundance of excellent restaurants nearby. The lobby bar area is also limited and closed early. While the hotel markets itself as a luxury property, it never quite delivers the memorable touches or extensive amenities that define a luxury experience. Beyond the courtyard and restaurant, there isn’t a signature feature that leaves a lasting impression. Its location is also a bit removed from many of Kyoto’s main attractions, although it does provide convenient access to an observation point by taxi or a scenic hike. Where Hotel Higashiyama finds its niche is in the middle of the market. It offers better service and refinement than many mid-range hotels while generally costing less than Kyoto’s premier luxury properties. If you’re looking to save money, there are better values available. If you’re looking for a truly luxurious experience, there are stronger options as well. Staff also did not inform any of our group of amenities. I’d recommend this hotel to travelers who are comfortable paying for that “in-between” experience—those who want something nicer than a budget hotel without paying top-tier luxury prices. It’s a good hotel with exceptional staff and a comfortable night’s sleep, but it falls just short of being a truly memorable destination in its own right. Overall: 4/5. I enjoyed my stay and would recommend it to the right traveler, but I’d also encourage visitors to compare it against similarly priced options before booking. It met but did not exceed expectations. My honest verdict: this hotel isn’t luxury. Splurge for a 5 star or trade down to a standard hotel.

TR

Tiziana Rizzi

5/5Google· 3 months ago

My husband and I stayed here for a few nights in Autumn with our 2 year old daughter and loved this hotel! It’s beautiful all around both indoors and outdoors, with a peaceful courtyard and hot thermal waters to dip your feet. We loved our bedroom and the style- we upgraded a few room categories to get a larger room as the standard ones seemed small for the 3 of us. The bed and pillows were very comfortable! We were on a higher floor so had a nice view of the mountains. Housekeeping did a great job with the cleaning. The front desk staff were nice and helpful. I wasn’t crazy so much of the location as I found it slightly far from most things, although it’s quieter and peaceful, and there is the beautiful Shōrenin temple closeby. We would stay here again!