Lumen Hotel & the Lisbon Light Show

Response from the property

Dear Guest, We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. As mentioned, our central location makes it easy and convenient to easily access the downtown or any place in the city, walking or by metro. We are happy that this contributed positively to your stay. Additionally, we are delighted to hear that our magnificent Clorofila Restaurant stood out during your stay with us. We always strive to offer the very best, where each dish is designed to please palate and win you over at first sight. And of course, we're so glad you enjoyed our Lisbon Light Show, it’s indeed one of the highlights we are most proud of, designed to make your stay a little more unique and unforgettable. Best Regards, LUMEN Hotel & The Lisbon Light Show

Response from the property

Dear Guest, We would like to thank you for the time you spent giving us your opinion about your stay and meeting at LUMEN Hotel & The Lisbon Light Show. We are delighted that your stay was a positive one. Providing a comfortable and seamless experience for all our guests, whether staying for leisure or business purposes, is always our top priority. We would like to particularly thank you for your kind words about our staff. We take immense pride in our team, as they are the heart of our hotel, delivering a warm and an attentive service. It is also rewarding to hear your positive comments regarding our meeting room. We aim to create spaces that combine functionality with a welcoming atmosphere, ensuring a productive and enjoyable environment for all types of events and meetings. We would like to thank you for sharing the special moments we shared through your photos. We truly appreciate your words and hope to have the pleasure of welcoming you back in the future. Best regards, LUMEN Hotel & The Light Show

Response from the property

Dear Guest, We sincerely appreciate the time you took to share your feedback about your stay at LUMEN Hotel & The Lisbon Light Show. We are delighted to know that you had such a memorable experience with us. We would like to particularly thank you for your kind words about our staff and that you found them very helpful. We take immense pride in our team, as they are the heart of our hotel. From the very beginning, we've carefully chosen individuals who align with our vision of providing a service that feels warm, friendly, and personal, just like family away from home. Our goal is to create an atmosphere where every guest feels comfortable, cherished, and valued. We are especially glad to hear that you were impressed by the efficiency of our team, particularly with the immediate assistance provided with your luggage upon arrival. We always aim to make our guests’ arrival as smooth and effortless as possible, and it is wonderful to know that our team exceeded your expectations in this regard. Also, it is truly rewarding to hear that you appreciated the hotel's modern atmosphere and found your room to be comfortable and clean. We take great pride in maintaining welcoming, functional, and carefully designed spaces, while ensuring the highest standards of comfort and cleanliness, so that every guest can enjoy a pleasant and relaxing stay. Lastly, our location is indeed one of our standout features, with easy access to public transport right at our doorstep. Whether you’re looking to explore the vibrant downtown area or enjoy the many sights Lisbon has to offer, the proximity to both metro and bus stations makes getting around the city quick and convenient. We sincerely hope to have the opportunity to welcome you back for another exceptional stay in the near future! Best Regards, LUMEN Hotel & The Lisbon Light Show

Response from the property

Dear Guest, Thank you so much for taking the time to share your opinion about your stay at LUMEN Hotel & The Lisbon Light Show! We're truly glad to know you had a positive experience with us. Your kind words about our excellent team mean a lot to us. Our brilliant staff, fortunately, is constantly praised and they are a huge part of our success. We are glad you emphasized them. At LUMEN, we take pride in delivering warm, attentive service, and it’s always a pleasure to know that our efforts make a positive impact on our guest’s experience. We are very pleased to know that you enjoyed comfort of your room and bed. The comfort of our guests is one of our top priorities, and it’s rewarding to hear that it made a positive impact on your stay. Also, we are delighted to hear that you enjoyed our rooftop pool and bar. It is one our favorite spaces in the hotel, offering a relaxing atmosphere and a special setting to unwind while enjoying the views. Best Regards, LUMEN Hotel & The Light Show

Response from the property

Dear Guest, We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. It is truly rewarding to read your kind words about our staff. From the beginning, we have carefully selected a very specific profile for our team members, once we have our own concept for guest service, a specific mindset and cultural organization. For us, true hospitality it is about ensuring every guest feels acknowledge, comfortable and truly at home. Our goal is for our guests to feel a very good vibe and a happy atmosphere through all the hotel. Additionally, we are also delighted to hear that you enjoyed our unique Light Show, which we love to offer as a memorable and unique experience for all our guests. We hope to welcome you back very soon for another memorable stay! Best Regards, Lumen Hotel & The Lisbon Light Show