Point A Waterloo

BW

Brittney Warr

1/5Google· 4 months ago

Charged for early check-in even though the room was ready. Charged for breakfast, coffee machine was broken and breakfast had to be booked a whole day before you planned to eat there. Booked a room for 3 guests, whole hotel only has 1 bed and a small pull out couch, that you will have to make yourself. Had to call and wait for sheets and blankets to be brought up. They didn’t bring pillow so we had to call and began getting ready for the evening. Took them over two hours to bring up one pillow. AC DOES NOT work, won’t even stay on while u leave the key. I understand that they don’t need this all the time, but they do not have any air circulation, not even a fan in the room. I called around approximately 12am for some water bottles to be charged and brought up to the room, I was told “the bar is closed, but you can walk 10 minutes down the street and buy some waters at a random convenience store”. Showers and small, with no fan/ ventilation. The only positive thing about this hotel, is it is fairly conveniently located and most of the staff were friendly. Not helpful, but nice people. Would not recommend staying here if you want any modern conveniences, like A/C or any air circulation, offering you bottles of water upon arrival, or having your bed already made up for your third guest when you arrive. This hotel charges modern prices without providing the modern amenities…..

TM

Trip.com Member

5/5Trip.com· 4 months ago

The hotel was near some of the major attractions which was a high plus relative to cost and time . It was also near a station which was very easy for us to move around. There is also a washer and dryer in public room so this is really great as clothes can be washed for a long stay.Overall a great place to stay and value for money !

KS

Katherine Su

5/5Google· Edited 4 weeks ago

Our stay at Marlin Waterloo in London was wonderful! In terms of transportation, we took the Stansted Express from STN Airport (using the mobile QR code) to Liverpool Street Station (47 minutes), then transferred to the tube and got off at Lambeth North Station, which is less than a 2-minute walk to the hotel. However, there is a section at that station with no elevator, requiring you to carry your luggage. If you want to avoid lifting bags, you can choose to walk a bit further from the major Waterloo Station (about a 9-minute walk). The hotel's location is fantastic—within walking distance to the London Eye, Big Ben, and Westminster Abbey, and we also frequently rode the double-decker buses which offer great views. Downstairs is a Sainsbury's supermarket along with several eateries, making daily life super convenient. The room exceeded our expectations (23 sqm Garden View). The bedding was excellent: the double room comes with four pillows and a large duvet, and although the mattress is made of two double beds pushed together and leans on the softer side, the good news is that it doesn't disturb the other person's sleep. There are plenty of outlets in the room (the ones near the large mirror and TV are great for using a hairdryer), extra big and thick bath towel, and it's equipped with an iron, a safe, a sofa, an office chair, a regular chair, and two small stools, making the space setup very thoughtful. Amenities also include free and stable Wi-Fi, air conditioner, a small fridge, microwave, dishwasher, tableware, kettle, coffee power and tea bag. The 24-hour free self-service laundry room in the basement (featuring 3 washing machines and 3 dryers, with laundry detergent provided at the front desk) is a huge plus! A few minor drawbacks: the shower room does not have a fully enclosed glass door, so water easily splashes and wets the floor; the soundproofing between rooms is quite poor, so guests should be respectful and keep their voices down; and for a first-floor room facing Westminster Bridge Road, you will hear some motorcycle noise and muffled railway sounds, though the soundproofing is decent enough that it isn't too bothersome. Although the self-service check-in system was glitchy, the hotel has friendly and very helpful real receptionists, and after 10:00 PM you can enter with a key card while a staff member is still on duty all night. Overall, the location and convenience are unbeatable, and I highly recommend it!

4

432NahPrachodayat

4/5Tripadvisor· a month ago

My stay was amazing. The self check-in was simple and quick, and the staff were always available to answer any questions and clear up any doubts. The room was clean, comfortable, and well equipped. Breakfast offered a wide variety of both savory and sweet dishes, with plenty of options to choose from. Overall, a wonderful experience! I suggest the hotel also for location, 5 minutes walk distance from Big Ben and London Eye. Good location for business travellers and tourists as well.

OH

Olga Hendriks

5/5Google· 5 months ago

We had a wonderful family stay in this hotel during our long weekend in London with children. First of all, the location is excellent — very close to Waterloo Station, with easy access to all parts of London and the main tourist attractions. It was extremely convenient for sightseeing with kids. The room was very spacious and perfectly suitable for a family. We had two large and very comfortable double beds, one for the parents and one for the children, which made our stay very relaxing. The room also included a fully equipped kitchen with a fridge, cooking facilities, and a coffee machine with coffee and tea provided. We did not cook ourselves, but it is great to have the possibility to prepare breakfast or meals if needed. Everything in the hotel was spotless and very well maintained. The shower was strong and excellent, and the hotel provided large, beautiful white towels in sufficient quantity for the whole family. The entire hotel felt very comfortable and welcoming. A special thank you to the extremely friendly and helpful staff, especially the lovely young Ukrainian lady and the young French gentleman, who made us feel very welcome throughout our stay. We highly recommend this hotel for families visiting London — comfortable, clean, spacious, and in a fantastic location.

JY

Jason Young

3/5Google· 3 weeks ago

Good Amenities, but Some of the Worst Customer Service We’ve Experienced Our experience at Marlin Waterloo was extremely disappointing, particularly considering we were paying approximately $300 per night. The problems began almost immediately. At check-in, we were assigned room 104 and told we could use both the main bed and sofa bed. However, the sofa bed had no bedding, only a mattress protector. At 11:13 p.m., we contacted reception through WhatsApp requesting bedding. After waiting 15 minutes without a response, we followed up. Rather than simply helping, the employee began arguing about our reservation, writing, “you book classic room” and “which is only for 1 bed.” We explained that the hotel had assigned us this room and specifically told us we could use both beds. Yet the employee continued focusing on what we had originally booked rather than resolving a simple request. Eventually, I had to write, “Why is this an argument? We need bedding. Can you please take care of it.” Only then did the employee agree to send someone with bedding. When it arrived, there was no apology, and the employee simply handed us the bedding without making the sofa bed. What an incredibly poor first impression! I have screenshots documenting this entire exchange. Another morning, we had NO HOT WATER, which delayed our plans by approximately two hours. There was virtually no proactive communication from management. We had to go downstairs ourselves to find out what was happening. One of the hotel’s biggest shortcomings is its communication system. You cannot simply telephone reception from your room. Instead, you’re expected to use WhatsApp, where messages are sometimes read and then ignored. This is especially frustrating when staff at reception don’t appear particularly busy. At this price point, I also believe daily housekeeping should be standard. The rooms could use some maintenance, particularly the worn and damaged flooring. There were positives: The breakfast was good and reasonably priced. The air conditioning worked extremely well, the appliances functioned properly, and we appreciated being able to stream content from our phones to the television. Unfortunately, these positives don’t make up for the lack of hospitality. Mechanical problems happen, but how a hotel responds to guests is what separates a good property from a bad one. The employee who handled our bedding request was particularly unprofessional, and management should seriously review how staff communicate with guests. Marlin Waterloo has potential, but at approximately $300 per night, guests deserve considerably better service.

E

Edupz

2/5Google· 3 months ago

Wouldnt recommend, its fine for a short stay but anything longer than a few days i'd look for smth else. Even thought the hotel wasnt build that long ago it all seems old, the lobby is the only place that looks modern but neither the floors nor the rooms feel new and both have this kind of dirty old hotel feel. My room wasnt proberly cleaned when i entered for the first time at all, there were crumbs on the floor, spilled drink from the previous guests behind the desk and there were hairs left everywhere. This mediocre cleaning continued throughout my stay. The room is overall designed in a stupid way and is not fitting at all for anything above a 2 day stay. There are 4 sets of cutlery and plates etc but there wouldnt even be nearly enough space for 2 people to comfortably eat, I dont understand who came up with the idea of putting a kitchen in the room in the first place (maybe to partly justify some of the absurd prices). The bathroom is also designed in a very dumb way, the shower for some reason has no door and no matter how hard you try its impossible to take a good shower without getting half of the bathroom wet, this wouldnt be as bad if the bathroom was a bit more sanitary but i found that if you dont clean all of the water from the floor after showering theres a high chance you'll have a silver fish in there the next morning. Also the toilet I had leaks a bit after flushing which ofc increases the chance of a silver fish visit further. Theres no toilet brush and the cleaning service doesnt really bother cleaning the toilet either. The trash is absurdly small so you better bring an external bag to throw in your waste. Also the free laundry room/ washing machine for guests is a joke. Yes, the washing machine is free but since there are no possibilities to dry your clothes otherwise you must also use the tumbler which is insane 6£ per use, i guess this subsidizes the free washing machine. Overall wouldnt recommend for any stay longer than 2 days, the price is insane for what you're getting. The few good things are the bed which i found very comfortable and the staff in the lobby who is very nice.

SH

Shane Hibbard

5/5Google· 5 months ago

Vibha helped to check in and her upgrade option was really good, The room was quiet and clean, with air conditioning. To have a small kitchen area was a real bonus (fridge/freezer, sink, hob, microwave oven, toaster, dishwasher etc), (especially with a sainsbury local pretty much next door). So you don't have to eat out every time. The hotel position is great for visiting central London. 12 minute walk from Waterloo station.