Four Seasons Hotel Los Angeles at Beverly Hills

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G G

1/5Google· 2 weeks ago

★☆☆☆☆ The Four Seasons hotel is wonderful. This review concerns the Four Seasons Private Residences in Los Angeles, where I own a condominium and still live. My assessment is based on my experience as a resident and owner. I expected a high level of hospitality, but I have often found my interactions with management and security cold or frustrating. I have also found the restrictions affecting me burdensome, and these experiences have contributed to my regret about the purchase. The prestige of the address has not translated, for me, into feeling welcome in my own home. I am disabled and have Tourette’s. Courtesy and clear communication matter to me. In my experience, some interactions with management and security have felt dismissive or unnecessarily adversarial. I would prefer more consistent courtesy and communication. These are my impressions, not conclusions about anyone’s intentions. I pay approximately $8,000 a month and, under my understanding of the restrictions currently imposed on me, do not have amenity access. Because of my experience with the service, I have difficulty identifying what, beyond the address and finishes, justifies the expense for me. The rules are a constant presence in my experience, while the hospitality has been less noticeable than I expected. The apartment itself strikes me as a sterile white box, with oversized bathrooms that look more impressive than they feel comfortable. There is no hot tub, and I dislike the saltwater pool. Those preferences would be minor complaints in a place I enjoyed living. Here, they contribute to my overall dissatisfaction. The atmosphere feels to me like the ceremony of an exclusive address with too little human warmth. I find that combination unbearable. My experience with management has reduced the sense of comfort I hoped to have in this home. Before buying, demand written specifics about services, fees, guest restrictions, amenity access, and enforcement procedures. Look closely at how management responds when a resident has a problem. That experience may matter long after you stop admiring the lobby. I regret buying here and intend to sell. Based on my experience, I would not recommend it, and I would not repeat this purchase. The name on the building has not, in my view, been matched by the service I received. One star.

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travelinspiration

5/5Tripadvisor· 3 months ago

Had the most incredible 3 night stay!! Booked balcony deluxe room and had requested to face back of hotel/high floor since we are light sleepers. Sam in in-house reservations was amazing and our room on 15th floor was the most quiet room ever!! Everyone at hotel super friendly and everything very clean, beautiful decor. We especially loved The Penalty box to watch Cup games. Breakfast and room service also great. Concierge also great. Nice location. Highly recommend, would definitely stay again!!

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bcheong

5/5Tripadvisor· a month ago

Doesn’t look like much on the onside but it’s Four seasons inside. Front desk friendly and professional. Lobby smallish but classy Suite is nice. Byredo amenities, like Intercontinental. 2 bathrooms Gym is outdoor which is surprising. Looks like a $10 per entry Bali gym. Equipment rusty as it’s exposed to the elements. And in this 100 degree heat, it’s hot as hell as you work out Pool is nice and not crowded on a friday. Good service They have a hotel car like Waldorf, but 2 mile radius instead of 3 Wrote seperate review for the all day and breakfast restaurant 9/10

TM

Trip.com Member

5/5Trip.com· 9 months ago

Very good service and very comfortable

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Bonnie Kavoussi

5/5Google· 3 weeks ago

I had a magical experience staying here a while back. The front desk was exceptional. They gave a lot of personal attention. The room service was great. The bed was very comfortable. And the room itself was so nice. So was the view. It was the perfect hotel stay. I hope to come back here again someday.

JH

Joseph Haze

5/5Google· a month ago

Really enjoyed my stay here. I was in LA for a wedding where I was the best man, and the service was great from the moment I arrived. Yesenia checked me in and was incredibly friendly and welcoming. I was nervous about my best man speech, and she and another woman at the front desk actually took the time to give me a few pointers and help calm my nerves. I really appreciated that. Dave at the door was also great and always on top of everything. The house car driver took great care of the groom and me on the way to the wedding, even turning around when we realized we had forgotten something. I especially want to thank Mamadou at the front desk. Toward the end of my stay, I had an unexpected family emergency and needed to get home to Boston a day early. It was a difficult moment, and Mamadou could not have been more understanding. He listened, showed genuine concern, and simply did everything he could to make things easier for me so I could focus on getting home to my family. His kindness in that moment meant more to me than he probably realizes, and I won't forget it. That's what great hospitality is about. It's not just a beautiful hotel or great food — it's how people treat you when you really need them. Thank you to Mamadou, Yesenia, Dave, and the whole team. Truly great service, and I’ll definitely be back.

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Olha Kotova

5/5Google· 4 months ago

Wonderful stay! The service was exceptional and, as always, maintained a very high standard. Both restaurants were delicious, offering excellent food and a great dining experience. The pool area is large, beautiful, and perfect for relaxing. The hotel also features a lovely spa, which made the stay even more enjoyable. A great location with easy access to Beverly Hills. I would happily stay here again and highly recommend it

MC

Milton Chu

5/5Google· 3 months ago

The Four Seasons Hotel Los Angeles is located slightly outside of the Golden Triangle. The level of service is simply amazing. The staff knows your name , something about you and the reason for your stay. There is always a staff member when you need their help--from the moment you arrive to the moment you get picked up to leave. I dont know how they anticipate and provide a intelligent solution to all your problems. When you stay here its like you are surrounded by family. When i checked- in , I misplaced my iphone. They helped me locate it searching my parked car and my room. When my phone needed a charge and I realized I had forgotten to pack my charging cord they helped me at the front desk. And after it was fully charged they reminded me later to take it as i went out for the evening. The rooms are truly world class. The size is generous and the design layout and furniture is well thought out. The beds are the most comfortable I’ve experienced. The linens and pillows are top class. The bathroom is well designed with many excellent features. The towels are excellent and plush. The hair dryer is a professional model found in hair salons. The hotel has a complimentary car service which will take you to the Golden Triangle which are the shopping streets Rodeo , as well as the restaurants. And if you need a ride back and it’s not too late, the car is there exactly where you need it. The Hotel has a terrific spa and rooms for conferences which do not feel like a generic large hotel. A perfect place to have a wedding event. The Four Season is extremely safe and well run. You wont find any of the typical faults or frustration here. The staff are polite and extremely professional.