The Peninsula Beverly Hills

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beherman2013

3/5Tripadvisor· 2 months ago

I stayed at The Peninsula Beverly Hills last year and absolutely loved it. That experience was so wonderful that I was very happy to return again this year. Unfortunately, this time I was extremely disappointed. The service at the reception and concierge desk was not attentive or welcoming at all. I expected a much higher level of personal attention from a hotel of this standard. The room was also a major disappointment. It was quite small, and the housekeeping was far from what I would expect from The Peninsula. The room was barely cleaned during our stay. Another particularly disappointing experience involved the laundry and cleaning service. My daughter accidentally sent six or seven items of clothing for cleaning. The amount charged was absolutely outrageous and unexpectedly high. While I understand that this was partly due to a mistake on our side, the amount charged was still extremely excessive. What made the situation even more disappointing was the way it was handled afterward. My daughter tried several times to call and clarify the charge and understand what had happened. Unfortunately, instead of receiving assistance, she was treated very rudely, and on several occasions the staff simply hung up the phone on her. This was completely unacceptable and very surprising for a hotel of The Peninsula’s reputation. Overall, I felt that the hotel has lost some of the exceptional level of service that I experienced last year. For a luxury hotel of this reputation, I expected much more attention to detail, better service, and, above all, genuine care and respect for guests. I am very sorry to say that this experience was extremely disappointing. After such a wonderful stay last year, I honestly did not expect to leave feeling this way. Unfortunately, I would not choose to return

TM

Trip.com Member

5/5Trip.com· 7 months ago

Amazing hotel is excellent location. Service was fantastic! Will stay again soon!

JT

Jessica To

5/5Google· Edited a month ago

There are quite a few exceptional hotels in the area, especially since we’re talking about Beverly Hills, California, after all. The Peninsula Beverly Hills, however, remains one of my favorite places to enjoy afternoon tea with my female friends or meet clients and friends for brunch. The service is consistently exceptional, and the food is wonderful. I particularly love the hotel’s tranquil pool, beautiful gardens, and relaxing spa. The rooms are spacious, impeccably clean, and thoughtfully appointed, with wonderfully comfortable beds and excellent amenities. Overall, The Peninsula offers a lovely sense of tranquility and understated luxury—an especially nice retreat in the heart of Beverly Hills.

SJ

Sofia Johnson

4/5Google· Edited 3 weeks ago

Following up on my previous stay here in August, I recently returned to The Peninsula Beverly Hills for another stay lasting over a week. While I still highly appreciate the property and will likely come back, I wanted to provide some constructive feedback regarding my recent experience at The Living Room. As an extended-stay hotel guest paying a premium rate per night for over a week, I was disappointed by an unwelcoming interaction with the hostess, which ultimately prevented me from being seated. The hostess refused to seat me because I only intended to order tea rather than the full, fixed afternoon tea menu, and she incorrectly claimed I was demanding a couch—which was not the case at all, I simply politely asked for a table. I do want to clarify that Patricia was a wonderful exception—she was incredibly nice and warmly asked me to come back. The other hostess's attitude towards me on the other hand, left me confused about what it means to be a guest here. To actually pay to be mistreated? To be a guest and not be allowed to sit for tea and scones and be dismissively turned away? No thank you, not on my watch ;) ------- Had a very lovely stay. I was in the middle of moving out of my house and needed a few days at a hotel for the transition and this was the perfect choice. The Peninsula is one of few remaining hotels who are truly 5 star. Everyone and the front desk was very nice and helpful. The room classic, clean and just beautiful. Thank You Carly and Irene. I will definitely be back!

BG

Brita G

5/5Google· 3 months ago

I'm actually reviewing the High Tea staff and decor of the hotel. If I could have given 10 star review I would have. Mom and I use to do the high tea here back in the day when the couches in the main room were gold....Mom lived in West Hollywood. We loved spending an afternoon here (never being able to actually afford to stay only visit). The beauty of this hotel has always been done so well and for my birthday this year I wanted to go back just sadly not with Mom. The new decor did not disappoint just regal - absolutely beautiful. There is so much detail given to the entire hotel indoor and out. The staff for high tea were wonderful everyone was on point but so sweet and down to earth. The staff throughout the hotel everyone was in good mood and absolutely helpful. The high tea is the best here in Los Angeles honestly maybe even in all of California. Beautifully served and delicious. I love the landscape outside and after we went to the rooftop bar for refreshments that was a treat as well. If I ever win the lottery I'm booking myself a full week here. You will love this beautiful getaway I certainly have for years.

A

adamcO5282IT

5/5Tripadvisor· 3 months ago

We were in town to see the Phantom of the Opera for my girlfriends birthday. I had always wanted to stay at the Peninsula Beverly Hills and our experience surpassed all expectations. The entire staff was extremely welcoming and made us feel comfortable from the moment we arrived. The Living Room Tea was a terrific experience which I would recommend to anyone. The property was beautifully maintained and our room was spacious and quiet. The team went above and beyond in all areas. The highlight was arriving back in our room from the show to find a custom designed Phantom of the Opera cake! It was delicious and a great reminder of the level of service the Peninsula dedicates itself to. We look forward to future stays with the Peninsula and consider it a home away from home!

BB

Bunker Blake

5/5Google· 3 months ago

The Peninsula Beverly Hills showed me why the brand has such a formidable reputation for service. I stayed during a work trip, and the hospitality was precise, gracious, and deeply attentive from the moment I arrived. Asian service excellence is central to the Peninsula identity, and this location carried that standard into a distinctly Southern California setting. Several days included afternoons or evenings near the rooftop pool, where the views and open air made work travel feel considerably more enjoyable. One evening, my firm hosted a cocktail hour on an outdoor patio, creating an elegant setting the group was proud of. Those shared spaces gave the hotel energy while maintaining the composure expected from such a sought-after brand. My room had a more traditional floral interior than the modern lobby had led me to expect. French doors opened to the Southern California air and became my favorite feature of the space. The bed was exceptionally comfortable, and the bathroom was immaculate and luxurious. Every detail reinforced the sense that I was fortunate to be staying there. Because the hotel sits close to Beverly Hills commerce, major investment firms, and the Los Angeles Country Club, it was exceptionally practical for business. That convenience never came at the expense of warmth or character. I left feeling privileged to have experienced the property and even more convinced by the Peninsula's reputation.

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LuxuryTraveler92660

5/5Tripadvisor· 2 months ago

My wife and daughter had a wonderful weekend at the Peninsula. We have stayed there a few times in the last year for various reasons. My wife called it the “perfect room”. The service was amazing, the room was super clean and everything was easy. The house car service was so valuable in Los Angeles. With so many hotels jacking up prices “because they can” the Peninsula earns the rate every time. Perfect stay.