The Ritz-Carlton, Los Angeles L.A. Live

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koala2409

5/5Tripadvisor· 2 months ago

We were in doubt of staying here or in the RC Marina del Rey, where we stayed before, or in RC Los Angeles. We decided to go to RC Marina del Rey but from the start it was one big disappointment overthere! So we drove all the way to RC Los Angeles and the lovely lady at the Front Desk gave me all the information we needed and we decided to move to this Ritz! Wow!!! We had many regrets that we did not choose this hotel immediately....What a great hotel! From check-in to check-out, it couldn't be better! The lady at the front-desk was so friendly, as was the gentleman that escorted us to the Club Lounge and Nathan at the Lounge's frontdesk! Since we were early we could wait in the Lounge till our room was ready but we did not have to wait long. In Club we met Cynthia, she was so friendly! We were upgraded to a most impressive suite! We loved it! The sofa bed in the living room was made for our daughter so we had each a private space. We did not want to leave the room at all but we had plans so did not spend many time in here....unfortunately. The bed was heavenly. Maybe this upgrade was because husband is Ambassador Elite with Marriott Convoy and I am Lifetime Titanium but not sure. Club Lounge had multiple food-presentations per day. We loved the breakfast, lunch and evening appetizers. There were (alcoholic) beverages all day, at least, I think from 12 noon till 10 pm. We loved the soft serve machine. But most of all we loved the staff! We had lovely city views and views of the area around the hotel. Valet-parking was breeze. Very quick service! After a long day of sightseeing we came back and wanted to have a swim but the pool was already in the shade at 4 pm.. that was a little bummer but did not affect our stay!! We are traveling a lot to RC hotels all over the world but this one is one of our favorites! We certainly come back when staying in the area....Even the fire-alarm that went off at 1 am will not keep us away from this hotel! We loved it!

DM

Dana Massie

5/5Google· 4 months ago

We had a fantastic stay at The Ritz-Carlton Los Angeles and would absolutely return. The location is one of the biggest highlights, it’s an incredibly easy walk to both Crypto.com Arena and Peacock Theater, making it perfect if you’re in town for a concert, sporting event, or show. Being right in the L.A. Live complex is convenient while still feeling calm and refined once you’re inside the hotel. The Club Lounge experience was excellent, and Ingrid there was especially warm and helpful to our family throughout the stay. Her hospitality really stood out. Another nice perk is the Illy coffee shop located in the connected JW Marriott Los Angeles L.A. LIVE lobby, which you can easily access through an indoor hallway... perfect for a quick morning coffee. Between the attentive service, comfortable rooms, and unbeatable event access, this is a wonderful option when staying in downtown LA.

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AudreyS

5/5The Ritz-Carlton, Los Angeles· 4 years ago

The Ritz-Carlton's customer service is second to none! The staff was attentive and helpful in every way. Many times they anticipated my needs before I could articulate what I wanted. Our hotel room was pristine and I loved the turn down service after a long evening out. I do suggest having meals off site. Our food was not hot when served. It was also a steep upcharge to eat breakfast at the hotel. However, we also utilized room service and our food was hot and fresh. The only disappointment was they gave us packaged sauces, I was expecting house made dressings giving the price point. I also worked out in the Fitness Center that had great views of the city, fresh towels, and bottled water. Everything that I needed!

GS

Gym Store

1/5Google· a month ago

My company was contracted as a fitness equipment vendor for an on site residence. An order was place for a commercial exercise bike by an employee (or temp perhaps) named Mya Lee. If she is an example of professional courtesy and decorum for someone representing a very elite hotel and property chain, then management should be vetting more extensively before hiring. The order placed had a lead time for 15-20 business days. Mya called in just a few days of placing the order and expected shipping information. She was rude to our staff because she did not read the product details before purchasing. At day 15-20 Mya called once again. We alterted her that were were still awaiting parts from the manufacturer and that there could be a delay of up to week past normal lead time to secure them. At this point she berated our rudely insulted both our staff and company. We were also called scammers and thieves. with Mya insinuating that we were lying about legitimate order status delay or the fact that her order payment was stolen. Mya was offered an optional upgraded newer bike that could ship sooner or a full credit (even though a 20% restocking fee would normally be applicable for remanufactured orders which cost us in both labor and parts to produce). She opted for credit back which was received in 24-48 hours of the request. Our penalty for keeping the customer informed, offering no cost upgrades, or credit back in full with no penalty was a false negative review besmirching our business. I hope Ritz Carlton can improve the quality of its staff through retraining on the professional way to deal with both clients and vendors. I hope this great brand can once again regain the quality and class it was once know for.

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alexanderfX5711RA

5/5Tripadvisor· 2 months ago

After deciding last minute to book a bonus night on our mini-trip to LA, we are kicking ourselves for not staying here the entire time! From the moment we came in, Harrison at the Front desk gave us a full rundown of the hotel and its amenities, and offered us a late checkout so we could have a leisurely morning. His professional but very friendly demeanor made the start of this stay great. Below is a breakdown of the stay: -Room: We were surprised with a delightful suite that had great views of the city! Literally felt like it should be a residence with so many areas to relax, work, and entertain. Immaculately clean. Oversized bathroom that felt like a spa. -Pool/Gym: Well-equipped gym with plenty of space/cardio machines. Both Peloton bikes had a few connectivity issues, but beyond that... Perfect working order for everything else. The pool was immaculately clean, the service was great when ordering food for delivery, premium sunscreen was offered complimentary, and the seating was very soft for relaxing in the Southern California sun. The pool was the perfect temperature for swimming or just paddling around. Room Service: Prompt, delicious, and reasonable for a luxury property. Kudos to the whole staff for making the multiple trips with chicken tenders LOL. -Club Lounge: W O W! Out of the 10 RC club lounges, this had to be one of the best. Harrison was introduced to Lukas (club manager), who graciously offered his services should we have any questions. Everyone at the club was great, and here are some highlights: Megan: The way we chatted her ear off about our multiple days at Universal and the disappointment my husband did not get on his favorite ride(Mario Kart), we headed to dinner and came back to such a fun surprise(Photo on the post.) She had put together such a cute dessert with a card full of Mario puns. It was so funny/sweet that she would put something so thoughtful together. Kudos for taking a moment of sadness(we are kids at heart, haha) into a memorable experience. Josh: So friendly! Always made sure to check in, be friendly, and offer assistance with whatever we needed. Cynthia: On our first day meeting her, she was so sweet to open a new bottle of Champagne. After leaving for the day, she sent us a warm email welcoming us to the property. Such a nice touch! And what was supposed to be one night turned into two, thanks to having such a great time(Megan’s gesture really hit it out of the park!) From the amazing service, cleanliness, and overall hotel experience, we cannot wait to come back on our next LA visit.

MA

Marco Acosta

5/5Google· 5 months ago

I’ve been staying at this hotel for years, and one of the biggest reasons I keep coming back is Nikko at the front desk. He is hands down the best. From the moment we walk in, he treats us like royalty — always welcoming, professional, and genuinely kind. Nikko goes above and beyond every single time. He remembers us, makes sure everything is perfect, and truly makes us feel valued. It’s rare to find someone who consistently delivers this level of service year after year. Because of him, this place feels like a second home. Thank you, Nikko, for always taking such great care of us. You are truly appreciated!

SA

sansan aye

5/5Google· 5 months ago

While most of my business is closer to Beverly Hills, I choose to stay here because the service is top notch. Even for a Ritz Carlton, the quality here is best of the best. The pool is shared with the JW, but its large enough that it still doesn't ever feel crowded. And the spa is right there which makes its one of the best spots for a luxury off day to just relax and do some self-care. The rooms are quiet too which I put a high value on. Overall, I recommend this for both business and leisure stays. Thanks Ritz!

SM

Surfing Manbearpig

5/5Google· 6 months ago

Superb. Amazing service. Caring staff. Amy and Victoria are second to none made us feel like it is our home away from home. Thank you. Also don't forget to ask Tyler at the reception to share with you about his trip to Guadalajara!