Conrad Macao

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Kay

5/5Google· 3 months ago

We had a wonderful stay at Conrad Macao. The service was exceptional—every staff member was warm, professional, and genuinely helpful. The location is perfect, with easy access to shopping, restaurants, and other attractions. We also ordered room service, and the food arrived quickly, was delicious, and beautifully presented. The room was spacious, clean, and very comfortable. We would definitely stay here again and highly recommend this hotel to anyone visiting Macao.

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Enrique Gasca Neri.

5/5Google· 3 months ago

Our stay at the Conrad hotel was superb, from the moment you arrive the check in is very efficient and the welcome team make sure that all your questions about the hotel an Macao are answered, as a Diamond member I got initially an upgrade and after talking to the mangers we were given an even higher upgrade. The whole team is very professional and they try to help at all time, the concierge team is always available for helping with restaurant reservations, transportation and overall information. The location is the best in Cotai. It is in the same complex of hotels, the Londoner and St. Regis. Across the street from the Venetian, Four Seasons and Parisian Hotels and within walking distance distance to the Wynn and city of dreams hotel. The restaurants are first class, the breakfast buffet is well presented and very tasty. We enjoyed the casino and it is one of our favorites in Macao. Overall, I highly recommend this hotel for the service, luxury, location and restaurants, Special thanks to all the staff and to Agnes who made our stay more memorable.

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Chandran Morgan

5/5Google· 5 months ago

5★ Absolutely Outstanding Stay at Conrad Macao We had a super duper positive experience at Conrad Macao from start to finish! The level of hospitality here is next level, and it’s clear this team genuinely cares about every guest. A huge shoutout to Ms. Agnes, Director of Operations. Her engagement and leadership shine through in every interaction. She and her team set the bar for service excellence - proactive, warm, and incredibly attentive without ever being intrusive. It’s rare to see a senior leader so present and hands-on, and it made a massive difference to our stay. Special thanks to: - Peter,Newan & Allen from Guest Services for being so helpful, friendly, and fast with everything we needed - Ken,Ivan & Luca from Front Office for smooth check-in/out and their genuine, welcoming energy The breakfast was fabulous- a luxurious spread with something for everyone. Fresh, high quality, and beautifully presented. Our 6-year-old was in heaven! The room was spotless and neat, with daily cleaning that showed real attention to detail. Little touches like clipping the phone cables neatly and organizing our kid’s toys made us feel truly looked after. It’s the small things that show you’re not just another room number here. Conrad Macao nailed it on service, comfort, and warmth. We’ll be back, and we’ll be recommending this hotel to everyone. Thank you to Ms. Agnes and the entire team for making our trip so memorable!

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Trip.com Member

5/5Trip.com· 4 months ago

Our stay at the Conrad Macao was absolutely beautiful and flawless! Everything was spotlessly clean, and the overall atmosphere of the hotel was wonderful. The staff here is truly amazing. We would like to send a very special thank you to Dylan. He helped us with our luggage and truly went above and beyond to make our stay so much better. His exceptional service made a huge difference!We were also thrilled to receive a room upgrade. So kind! Our room was located on the highest floor, offering spectacular views. Additionally, the hotel features a beautiful swimming pool which we absolutely loved.It was a superb stay from start to finish. We highly recommend Conrad Macao to everyone!

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Robert

5/5Google· 4 months ago

We stayed here for our 10th anniversary and the experience was unforgettable. The staff went above and beyond, upgrading us to a beautiful suite and even surprising us with a chocolate cake delivered to our room. Their thoughtfulness made our celebration truly special.

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Jen GY ZOU

5/5Google· 6 months ago

The shuttle bus from the port to the hotel is very convenient, and the lobby is easy to find—just follow the signs. The member care service is excellent, and the hotel clearly pays great attention to families with children. As a Conrad property, it maintains an extremely high standard of overall service, fully consistent with its brand positioning within the Hilton portfolio. I had to travel to Macao alone on a business trip, and it was my first visit. The hotel provided me with excellent guidance and kind assistance throughout my stay. I had a wonderful birthday celebration here. I would like to express my special thanks to JJ, Luca, Leena, Aaron Yang and Amy Chan.

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Liberty Avila

5/5Google· a month ago

I have nothing but good things to say about my current stay with them. From them welcoming us, cleanliness of the room, temperature of the room, down to little details like what we might need its all being attended and thought of. Everybody’s very helpful ensuring we enjoy our stay. This is not our first time in Macau but I think this will be our go-to hotel when here. They are sharing shuttle service with Londoner since they’re on the same building. The reception is side by side as well.

TM

Trip.com Member

4.7/5Trip.com· 4 months ago

Honestly the best hotel experience I've had in ages. Service was attentive to detail without being overbearing. Lots of little touches and extras, like wrapping your cables in a cable keeper, and having a foot massager in the room. Never felt overcrowded and I could always get a chair by the pool (though I was there on weekdays). I should note that due to renovations we were directed to one of the Londoner pools, so I can't comment on the Conrad one specifically. I popped over to the Venetian one day, and was glad to be at the Conrad/Londoner as I found it more chill and less overwhelming. There's always groovy UK music playing on the speakers, and it's easier to navigate.Gym: spacious and was never crowded. They have free fitness classes that aren't well-advertised. Keith, the trainer, is awesome and gave me a tough but much-needed workout. They also have a sauna, jacuzzi, and steam room that were always virtually empty.Room: Everything about the room was comfortable and perfect.Shuttle tips: The one to the city center only runs on weekends, so that was one downside. The one to the ferry also has a certain time window (11:30 is the earliest) and makes several stops before proceeding to the terminal, so check the schedule and factor extra time into your journey planning.Location: Technically you can walk to Taipa Village, but it's not the nicest walk especially if it's hot, and is too far to pop over for dinner. There are lots of buses leaving from outside the Parisian across the street, and I took one to the main island one day. (I found it vexing to figure out the other hotels' shuttle schedules and where they go).Food tips: The main downside is that all the food in the strip area was, in my humble opinion, quite expensive for what it is. So, you either need to travel outside the strip, or accept a so-so price/quality ratio. I tried several establishments in the Shoppes, but the only hotel order I made was a drink at the pool bar (it was weirdly bad).