Grand Hyatt Macau

TM

Trip.com Member

4.7/5Trip.com· 5 months ago

excellent guest services, always feel welcome back.As we are watching the House of Dancing Water show, it's very convenient, just downstairs.Hotel is connected to Macau LRT which is super convenient if re tired after the long day shopping and can take LRT back to hotel.We also had dinner at Beijing Kitchen. Food is really great.

CO

Carine O

5/5Google· 4 months ago

Very nice hotel. Clean and staff are friendly and helpful. The breakfast was amazing. I literally had the wonton noodle soup multiple times in one breakfast session! Other dishes and drinks can be made to order. Gym was suitable for a hotel, there are free weights and machines. I also had a facial and massage which I found quite expensive for the value but it was nice. I also used the salon and it was good.

CR

Cut Riski

5/5Google· 5 months ago

Grand Hyatt Macau is now our only choice whenever we visit Macau. The fountain view was beautiful. The room is new, modern, very clean, neat, and extremely comfortable. The room size was massive, and the price was very affordable for the quality and space we received. From the room, we could enjoy the fountain show, which runs every 30 minutes in the evening and makes the view even more magical. The hotel is directly connected to the mall, so it is very easy to find food and walk around. Many places are within walking distance, which makes everything very convenient. The swimming pool is beautiful, and there is also a tennis court, which we really enjoyed. We would especially like to thank Mr. Sigit C. Sugianto, Guest Service Officer – Concierge/Bell. He was professional, warm, and very attentive from the moment we arrived. He made us feel genuinely welcome. Our son was very happy and even received a small doll from Mr. Sigit, which made his day. That kind of sincere attention means a lot to us as parents. Because of the service and overall experience, Grand Hyatt Macau truly feels like home. Highly recommended.

CJ

Chaitanya Joshi

5/5Google· 2 months ago

I had an awesome stay at Grand Hyatt Macau. The hotel is cozy, luxurious, and offers top-notch comfort. The location is perfect, with a casino inside the hotel and the cable car station right in front, making it very convenient to explore. The breakfast, lunch, and dinner were all excellent, with a great variety of delicious food. Highly recommended for anyone looking for a luxurious and enjoyable stay in Macau!

CM

Charlie McLaughlin

5/5Google· 8 months ago

Spent 4 nights at the Grand Hyatt last week. After an initial hiccup at check in we had a sublime experience. Luke and James at breakfast were absolutely amazing. Incredible service both friendly yet professional. The buffet breakfast itself was delicious. Unbelievably large selection, everything extremely fresh. We also used the lounge and here the hotel service hit its Zenith. The staff are exceptional. It was a return visit for me and it was like arriving at a very generous friend’s home. Tina, Duke, Peggy and Joseph in particular were outstanding. The food and wine served are the best I’ve had in any hotel. The afternoon tea rivals any I’ve had at 5 star hotels around the world. Kudos to the hotel GM who obviously has a great team here.

JK

Jamel Khenfer

4/5Google· 4 months ago

Great breakfast. Great view. Great furnishings. But the AC was not working in the room, nor was the safe. Impossible to eat halal. Had to skipped two meals.

MM

Mommy Mum

5/5Google· 9 months ago

Weekend stay to watch the brand new House of the Dancing Water show. Greeted by the very hospitable Kent, who got us a corner room on the 18th floor directly facing the Wynn palace - which put on a great music and light show every 20min from 6pm-12am. Also a free cable car ride. The room is immaculately clean and well equipped with usb hubs everywhere, well stocked bar. Also 20% discount off affiliated restaurants if you show them your house of dancing water ticket. Katrina H at reception was also nice and pointed out directions for us. Late checkout till 2pm as well. The only tiny glitch is the location - it’s 20min walk to the main shops at the Venetian. But then this place is much less crowded compared with other hotels and the mood is more relaxed. Breakfast service was made really special by Aris David who took care of our every whims! Another great stay !

HR

Hannah Rivera

5/5Google· 8 months ago

We did a one night stay from 4-5 Feb 2026 for my boyfriend's birthday. We had a good start of the stay ever since check in. Kent was very nice to walk us to the lift leading up to our room. After we settled in our room, a cake was delivered for my boyfriend. It was a lovely chocolate cake. For dinner, we went to the fountain cafe. Food was amazing and the price for the set was reasonable. The whole team working on 4 Feb 2026 evening time gave excellent service. The next morning, we had our breakfast at Mezza9. It was a beautiful weather so we asked if we could sit outside and Aris gladly let us. Even though we were seated outside we were very well taken care of Kris who keeps going to the outside area serving us our coffee and eggs benedict (I still think about the eggs benedict until now. It's that good. Compliments to the chef.) My boyfriend had a wonderful birthday as he didn't want to leave. The service was above and beyond. Thank you Grand Hyatt Team.