Vincci Centrum

OU

Onyinye Udokporo

5/5Google· 2 months ago

Lovely hotel. Beautiful decor. Clean. Very kind staff. The breakfast is basic but you are in Central Madrid with great cafes being walking distance. It would be good if they switched the TVs to smart TVs with YouTube and Netflix. Aside from that, it is a perfect little spot.

TM

Trip.com Member

4.5/5Trip.com· 4 months ago

I have been staying at Vincci Centrum for many years whenever I visit Madrid, and I’m delighted to see that the hotel has finally undergone a complete renovation. It was much needed, and the result is absolutely beautiful.The new design is elegant, modern, and perfectly aligned with the high standards of the newer Vincci properties across Spain. The décor is stylish and thoughtfully executed, while the rooms are not only attractive but also highly functional. The bathrooms have been beautifully updated as well, making the overall guest experience even more comfortable.The service continues to be excellent. I would especially like to highlight the front desk team, who were consistently welcoming, professional, and genuinely helpful throughout my stay.The location remains one of the hotel's strongest assets—central, convenient, and perfect for exploring Madrid.I am very happy with the renovation and will certainly continue choosing Vincci Centrum for many future visits.

SJ

Sharka Jia

5/5Google· 3 months ago

Very nice stay. Lovely location near the city centre. The nice scent of the utilities were refreshing. Elena at the reception was really helpful and thoughtful, helped me to find band aids. Thank you so much Elena!

6

642priscillal

5/5Tripadvisor· 4 months ago

Excellent location. Close to restaurants, sites, shops, metro, etc. The staff are always helpful and welcoming, especially Jorge at the reception. The room is nicely designed, very clean and spacious. The bed and linens are comfy. So is the aircon. Stayed for eight nights on two seperate occasions during our last trip to Madrid. Will stay here again if we return to the city in the future.

MT

Mary Tauk

5/5Google· 3 months ago

Great hotel, amazing central location. The vibe is very modern but relaxed, the rooms are very tasteful. The staff is extremely helpful and accommodating, with a shout out to Javi H. I will definitely come again, and I would highly recommend!

E

eferenczi

5/5Tripadvisor· a month ago

Absolutely fantastic. The whole staff was incredible, always going beyond the call of duty. The front desk team, the concierge, the dining room team, the housekeeping team, and their director Ms. Luz Marina were warm, efficient and proffesionals. Will certainly be back.

MC

Meriem chairi

1/5Google· 5 months ago

I made a reservation via booking for a room and specifically chose 1 large room, so when we arrived to the hotel and had already paid we asked if they have given us the bed and they said that the only available room was with 2 single beds and that we can cancel and leave if we want but no refund would be given. She said that we need to pay extra 33 euros for update in order to get a room with 1 large bed even though we had chose it before the reservation. We still paid and wrnt back to the room but inly to find that this is a regular room not an upgrade, plus the room was very dusty and had spider web!!!! So we have been ripped off! I asked for a refund of the full amount and leave or for the upgrade but they refused. I have also contacted booking and they said that there is no availability policy and even if that was the case they should have informed me before

MA

Motaz alSam

2/5Google· 6 months ago

We stayed one night at Hotel Vincci Centrum in Madrid. The room appeared clean and modern, and the staff were polite, but overall our experience was disappointing. We arrived late, around 11:30 pm, and the next day we asked for just one extra hour of late check-out. After some discussion, we were allowed to stay until 12:35 pm and left the room at that time as agreed. However, because we had five bags, we had to wait a few minutes for help with the luggage, and by the time we reached reception it was around 12:41 pm. We were then charged €11 extra. In our view, this felt unnecessarily inflexible given the circumstances. Also, when we asked for slippers around midnight, we were told to come down to reception and collect them ourselves because room service was not available at that time. We also noticed poor sound insulation, as housekeeping noise, vacuuming, and renovation sounds were clearly audible in the morning. In addition, there was an unpleasant drain-like smell in the room.Based on our experience, we expected better service for the price paid and would not choose to stay here again.