Pan Pacific Melbourne: Near Southern Cross Railway Station

Name: Pan Pacific Melbourne
Address: 2 Convention Centre Pl Melbourne CBD, Melbourne, 澳大利亚

Pan Pacific Melbourne: Near Southern Cross Railway Station

At a glance: 5-star · Since 2010 · Renovated 2017 · 396 rooms

Near: Webb Bridge · 5 min walk

Guests love: Location · Atmosphere

Pan Pacific Melbourne sits in the heart of the city, just steps from the Melbourne Convention and Exhibition Centre and DFO South Wharf. Crown Casino is 1 mi (1.7 km) away, and SEA LIFE Melbourne is 1.2 mi (2 km) from the hotel.

The hotel has a 24-hour fitness center and a terrace with views over the area. Complimentary wireless Internet access, concierge services, and babysitting are all available.

Dock 37 Bar and Kitchen is the on-site restaurant, featuring a bar and lounge, and guests can also order from the 24-hour room service. A buffet breakfast is served daily.

For business needs, there is a 24-hour business center, limo and town car service, and express check-in. Event space totals 4844 square feet (450 square meters), including a conference center. Self parking is available onsite.

The 396 guestrooms come with minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, while digital programming provides entertainment. Private bathrooms with separate tubs and showers include deep soaking bathtubs and complimentary toiletries. Phones, safes, and desks are provided.

Southern Cross Railway Station is nearby, and Webb Bridge is a 5-minute walk away. Melbourne Skydeck is a 16-minute walk, Kings Domain a 25-minute walk, and Shrine of Remembrance and Birrarung Marr are within a few kilometers.

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Good to know

Check-in15:00
Check-out11:00
Front desk24 hr
Breakfast
Non-smoking rooms
Voltage240V
DepositAUD 100
Extra bedsUp to 1
Arabic, Chinese (Mandarin), French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Vietnamese
Southern Cross Railway Station
Essendon Airport (MEB)

Deposit: Deposit required. The deposit is determined based on the duration of your stay. The charge is AU$100.00 per night. This property accepts credit cards and debit cards. The deposit will be returned to the original account of payment within 7 days after check-out.
Check-in requirements: The main guest checking in must be at least 18 years old.
Children: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Amenities

Property amenities

Bar
Cafe
Convenience store/kiosk
Lobby bar
Restaurant
Room service
Golf course
Children's meals available
Wi-Fi in public areas
ATM
Elevator
Non-smoking floor

Room types

Double rooms
Twin rooms
King rooms
Single rooms
Family rooms
Suites
Business rooms
City view
Rooms with a view

Guest reviews

4.5Excellent(2,633)

Excellent1,743
Good

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Reviews from

Dale Eastwood

5/5

Google· 2 weeks ago

Highly recommended The staff were fantastic, very friendly and always happy to help. The location was perfect, and our room was lovely, clean, modern and comfortable. A special mention to the wonderful staff in the Club Lounge, who were so friendly and made us feel very welcome. We also want to thank the young guy who came up late on Sunday evening to help us with the TV. He was fantastic, really helpful and nothing was too much trouble. Close to cafe, walks and nightlife. Overall, we really enjoyed our stay. The staff are a real credit to the hotel, and we would definitely stay again.

Tess Farrell

5/5

Google· a week ago

I booked multiple rooms at Pan Pacific Melbourne for my family, parents and mother in law recently and we were all very happy with our experience. All the staff we encountered were wonderful, particularly the lovely lady at the front desk who was expecting (I apologise that I’ve forgotten your name), as well as Onur, Bruno and the concierge team. Their kindness made a real difference during a few stressful moments throughout our stay. The breakfast was fabulous and offered even more than we expected, with an excellent variety to choose from. The hotel was beautiful, spacious and the location was ideal for our stay in Melbourne. The bed and pillows were the most comfortable I’ve slept on thanks to the happy sleeper program (a beautiful luxury touch). We really enjoyed our stay and look forward to booking again on our next visit to Melbourne.

sportylegend112

5/5

Tripadvisor· 2 months ago

**One of My Finest Hotel Experiences** I recently stayed at Pan Pacific Melbourne, and it genuinely ranks as one of the finest hotel experiences I’ve ever had. From the moment I arrived, Carl F. greeted me with a warm smile, handshake and genuine hospitality. His manager even personally walked me to the front desk, which immediately set the tone for an exceptional stay. Jack made check-in friendly and seamless, and I was absolutely delighted when Christian, the Duty Manager, surprised me with an upgrade to a Panoramic Suite overlooking the Yarra River. It was such a generous and memorable gesture. Ricky, the Hotel Manager, was equally warm and welcoming and ensured my luggage was taken to my room. From the very beginning, the entire team went above and beyond to make me feel comfortable and valued. I travel frequently, and while the South Wharf location is fantastic, it is truly the **people who make Pan Pacific Melbourne special**. Every interaction was warm, professional and genuine. The Pacific Club Lounge was another standout. It is beautifully furnished and offers excellent all-day snacks, wonderful evening canapés, and a great selection of food and drinks. A special mention must go to Hyper, the Director of Food & Beverage, who personally moved around the lounge with a big smile, checking that guests were looked after and even topping up glasses of champagne. That level of personal attention really stood out. Gigi, Rhiannon and Evie were fantastic in the lounge and bar. Their warmth, friendliness and attention to detail created such a welcoming atmosphere, and the food and drinks on both evenings were excellent. Beau and Jamie also made breakfast a pleasure, while Kristal, the Duty Manager, welcomed me back to the hotel with the same genuine warmth later that evening. On Sunday morning, Von and his team made an excellent coffee and provided another lovely start to the day. I was also incredibly grateful for the early check-in, late check-out, thoughtful welcome amenities and generous suite upgrade. My pre-stay email was answered promptly, and Camille, Fatima, Emma, Jessica and their team, along with Jack, handled my requests with genuine care. What impressed me most was how **heard, valued and genuinely cared for** I felt throughout my stay. So many members of the team went the extra mile, and those personal touches are what transform a hotel stay into a truly memorable experience. A huge thank you to everyone at Pan Pacific Melbourne for such outstanding hospitality. I’m already looking forward to returning after Christmas and coming back in 2027. I highly recommend Pan Pacific Melbourne and cannot wait for my next stay! ⭐️⭐️⭐️⭐️⭐️ A sincere thank you to the entire team — you made my stay truly special.

Sharon J

4/5

Google· 2 weeks ago

We stayed at Pan Pacific Melbourne for the Melbourne Marathon and overall had a pleasant stay, with some definite highlights but also a few areas that could be improved. The hotel lobby is lovely and the location is fantastic, particularly for the Melbourne Marathon. The beds were incredibly comfortable, and we really appreciated the lovely soft robes and slippers in the room. Having an iron and ironing board was also a great touch. We loved having two coffee options and the bath crystals were a lovely extra. Unfortunately, the room service and housekeeping were quite hit and miss. We had to ask for fresh sheets after three days, which we completely understand as we appreciate that hotels don’t necessarily change sheets every day. However, the beds weren’t really being made properly each day and often looked as though someone had simply sat on them and left them that way. Tea, coffee and sugar weren’t consistently replenished, towels weren’t always restocked, and on some occasions old towels were left in the room. Rubbish bins were also sometimes left unemptied. It was all quite inconsistent and, for a hotel of this standard, a little odd. Breakfast had a great selection, but unfortunately the experience was inconsistent too. The juicer wasn’t working and we couldn’t find anyone available to assist us with it. Food was often cold, and despite eating breakfast there for five days, there was no change in the selection. On a number of occasions, food ran low and didn’t appear to be replenished for quite some time. One other thing that was disappointing was overhearing a manager speaking quite disrespectfully to members of staff. This was particularly noticeable because the staff we encountered throughout our stay were genuinely lovely, friendly and helpful. There is a lot to like about Pan Pacific Melbourne — the location, beautiful lobby, comfortable beds and thoughtful room amenities were all excellent. We would stay again, but given the inconsistencies with housekeeping and breakfast, we would probably look at other options first.

Trip.com Member

4.2/5

Trip.com· 5 months ago

I had a very positive experience at Pan Pacific Melbourne. The best part of my stay was definitely the staff, as they were incredibly helpful and professional. I really appreciated that they provided an early check-in for me, which made my arrival much easier.The location is quite good. While it is not located right in the heart of the city center, it is a very easy walk to the tram station, so getting around was convenient.The only thing that could be better was the breakfast management. It was a bit disorganize,d and I had to wait for a while before being seated. I think they should manage the flow better during busy hours. Overall, I am still very impressed and would recommend staying here.

eva hordnes

5/5

Google· 2 months ago

Had a lovely apartment on a high floor, which was clean and mostly well kept. Two minor issues with the room, but nothing worth getting upset about. The service staff were great! Being located on Southbank was just perfect for the event I was going to. Beautiful walk along the river as well. The breakfast on offer was brilliant, healthy salad "wall" and lots to choose from. The check-in for breakfast was a little slow and could be improved. All-in-all a very good stay. Thank you to the staff for making our stay so nice.

Mamita Tamang

5/5

Google· 4 months ago

Stayed here with my family. Room was clean, lady who cleaned my room did a great job and provided some extra Chamomile Tea which I really like it. Staff at reception greeted me every time I passed by from there. Overall Great place to stay. Will come back for sure😍

Response from the property

Dear Mamita, Thank you for your positive feedback. We are delighted to hear that you and your family enjoyed your stay and appreciated the cleanliness of your room, as well as the warm hospitality from our staff. We look forward to welcoming you back to Pan Pacific Melbourne for another memorable stay. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Amy Thacker

5/5

Google· 2 months ago

Our overnight stay at Pan Pacific Melbourne was nothing short of exceptional. We chose to celebrate my husband’s birthday with a little getaway, and from the moment we arrived, the level of hospitality and attention to detail exceeded our expectations. I had made a simple request for a small birthday surprise for my husband during our buffet breakfast. The team went above and beyond and presented it so beautifully and elegantly that it made the moment incredibly special. It was such a thoughtful gesture and one that we genuinely appreciated. To our delight, we were also given a complimentary upgrade to a beautiful city-view room, together with complimentary champagne and chocolates, along with a lovely birthday greeting for my husband. These unexpected touches transformed a simple overnight stay into a truly memorable celebration. What impressed us most was not only the beautiful surroundings and wonderful amenities, but the genuine warmth, professionalism, and thoughtfulness of the staff. Every detail made us feel welcomed and valued. Thank you to the entire Pan Pacific Melbourne team for helping us celebrate such a special occasion in style. You made my husband’s birthday even more meaningful, and we left with wonderful memories that we will treasure. A beautiful hotel, exceptional service, and genuine hospitality — everything you would expect from a five-star experience. We look forward to returning again.

Where can I eat near Pan Pacific Melbourne?

You can eat well without leaving the hotel: Dock 37 Bar and Kitchen serves modern Australian dishes, and Café Orr offers pastries, sandwiches, and barista-made coffee. Just outside, The Boatbuilders Yard is a casual bar and cafe with an all-day kitchen, while Bangpop serves Thai street food with inventive cocktails. For Japanese, Akachochin is a modern izakaya with sushi and sake pairings. A bit further, Higher Ground offers creative plates in a former power station. All are within a short walk from the hotel.

What is the area around Pan Pacific Melbourne like?

The hotel sits in South Wharf, a waterfront precinct along the Yarra River with a maritime feel, right next to the Melbourne Convention and Exhibition Centre. You are a 5-minute walk from Webb Bridge and 16 minutes from Melbourne Skydeck, with Kings Domain a 25-minute stroll away. The area mixes modern attractions with heritage touches, and the hotel's own Bar, Cafe, Lobby bar, and Restaurant are on site. Nearby, you can find the Block Arcade and Public Transportation Victoria for easy city access. It is a convenient spot for exploring the CBD and riverside sights.

How do I get to Pan Pacific Melbourne from the airport or main train station?

From Essendon Airport (MEB), take a taxi or ride-hailing service directly to the hotel at 2 Convention Centre Pl. From Southern Cross Railway Station, the hotel is a short walk or tram ride; the Skybus from Melbourne Airport stops at Southern Cross Station, and you can then take a taxi or the tram to the Melbourne Convention and Exhibition Centre stop near the hotel. The hotel is also connected to the Convention Centre, so follow signs from there. A pre-booked transfer is another easy option from either arrival point.

What's there to do near Pan Pacific Melbourne in the evening?

In the evening, you can start at the hotel's own bar or lobby bar for a drink before heading out. Nearby, Munich Brauhaus on South Wharf Promenade offers a traditional Bavarian beer hall experience, and Melbourne Public at 11 Dukes Walk is a heritage-style bar for a relaxed catch-up. The area around South Wharf has a lively waterfront scene, and the Melbourne Skydeck, a 16-minute walk away, is open late for city views. For a longer evening outing, Marvel Stadium in Docklands is about a 15-minute walk, hosting events and concerts. You can also explore the dining options along the promenade, such as Bangpop for Thai or Akachochin for Japanese, before returning to the hotel.

Is Pan Pacific Melbourne a good base for exploring Melbourne?

Yes, Pan Pacific Melbourne is a great base for exploring the city. Webb Bridge is just a 5-minute walk away, and Melbourne Skydeck is a 16-minute stroll, so you can start sightseeing right away. Kings Domain is a 25-minute walk, while Shrine of Remembrance, Birrarung Marr, and Royal Botanic Gardens Victoria are within 2.1 to 2.6 km, a short tram or taxi ride. For farther spots like Fitzroy Gardens (2.9 km) or St Kilda Pier (4.6 km), hop on public transport from nearby Southern Cross Station. The hotel's central South Wharf location puts you close to the Yarra River and the city's main attractions, making it easy to explore on foot or by transit.

Pan Pacific Melbourne

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