Fiesta Americana Reforma

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Lou Galindo

3/5Google· 4 months ago

We stayed here from 6/12/26-6/15/26. Upon checking in, the staff did not explain where everything was located to include breakfast. The breakfast was expensive, limited, and lacked flavor.. We ended up eating up the street at a small restaurant for a fraction of what we paid at the hotel, which was excellent. I will say the dinner experience at their restaurant was top notch with great service. The rooms were dirty, musty, and very loud. It's not what I expected for being a fiesta americana investor. I have stayed at other fiesta americana locations and they were hands down better than this place. The location was great. It's centralized and within walking distance to about every major tourist attraction. If your looking to stay at this location consider other hotels. Fiesta Americana Reforma needs to do better!

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tichac

4/5Tripadvisor· 2 months ago

We have stayed here twice before, service is excellent and beds are super comfortable. Having said that, we found our room in urgent need of maintenance, lamps were broken, closet needs repair , bedside tables are full of scratches. Closet had only 2 shelves and no drawers . Location is one of the best in the area, but its an old hotel and frankly you can stay at a newer one for the same prices. A couple of years ago prices were far more competitive and it was worth it, but not anymore. Ive stayed here 4 times, I dont think Ill return.

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Osmendoza

2/5Tripadvisor· 2 months ago

I’ve had one of the worst experiences in hospitality at this hotel. First the positive: |1. The waiters at the Fiesta Club breakfast were always very kind and attentive.|2. The location is incredible. Right on Reforma avenue. Steps away from convenience stores, restaurants , and the Revolution monument. The negative:|1. Arrival. There was no one to assist me upon arrival. I had to carry my bags up to the front desk and there are no ramps. You have to walk up the stairs. I was only offered assistance after checking in, when I didn’t needed it anymore. The front desk staff were very serious and aloof. No smiles or any kindness for both check in and check out.|2. The rooms. Rooms are very bad maintained. I booked my room at the fiesta club level and the first room was dark, windows stained and the furniture had small bruises. It was also facing the back of the hotel so I requested a change. The second room had very nice view, however, it also had maintenance issues: there was a paper tissue instead of the peephole, and the evacuation sign outside the room was broken. The windows were very thin so you could hear everything from the streets despite being on the 22nd floor.|3. Outdated. The hotel itself is very old and it shows. The carpets were old, the doorknobs were old as well (the kind of thing where you had to slide the keycard in), and the furniture and overalls needed to be renewed. After complaining, I received an email from management informing the hotel was going to be renewed soon, so perhaps I’ll give it a second shot after it. But until then, I would not recommend staying at this hotel.

TM

Trip.com Member

4.7/5Trip.com· 4 months ago

Great location, friendly staff, good value if you have access to the executive lounge. The rooms are comfortable but showing their age. Noisy machinery if your room is on on the top floor.

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Nabil Momin

5/5Google· 11 months ago

Visited 🇲🇽 from 🇬🇧 I stayed at the Fiesta Americana Reforma for 5 nights and absolutely loved it! The bed was really comfortable and the room was superbly clean. The staff are extremely helpful especially Senor Carlos Hernandez. There was also lots of options available at the buffet for breakfast. I recommend fellow visitors to book their stay here as I am confident they will have a positive experience and appreciate every moment here.

MM

Misael Maciel Macias

5/5Google· 2 months ago

Excellent location, services are good and room and gym are decent (Gym equipment should be renewed soon by my opinion) lack of swimming pool at this hotel, I think there has to be one at least

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kjurdi

3/5Google· 4 months ago

Hotel located in a safe good neighborhood but need some attention to detail when it covers to maintenance. The front desk and rest of the employees are great very helpful. In our room we had couple of remarks. 1- bathtub had mildew near the faucet. 2- tub missing section of the sliding glass so when showering you will be splashing all over the bathroom 3- toilet have a different size toilet seat , smaller . See pictures.

JC

jose Cortes

4/5Google· 7 months ago

Really good hotel. Pros Great location, walkable area, decent size rooms with desks, mini fridge with variety, Starbucks out front, beds were comfortable high end feeling bedding Cons Window created lots of heat during day, ac need to pay attention to setting, shower glass doesn’t move and tub shower width really narrow. Lobby always has wait at front desk