JW Marriott Hotel Mexico City Polanco
5.0-star · Andrés Bello 29, Polanco, Polanco IV Secc, Miguel Hidalgo Chapultepec-Polanco
4.7(6,223 Google reviews)
Reviews from
CB
Christopher Buchanan
4/5
Google· 2 months ago
Google· 2 months agoThis is a fantastic hotel for a vacation, but not a work trip. The internet on our floor (20) did not work, so I had to go to the lobby bar to work on my laptop. I saw other guests using laptops in the lobby bar or on the pool deck, which makes me think others had the same issue. The building is concrete, so I suspect the signal does not carry well beyond the lobby. Despite this, we had a fantastic time. The breakfast buffet is amazing. The service was excellent. And we loved the location. I would come back again for a vacation!
G
Griesel
5/5
Tripadvisor· 2 months ago
Tripadvisor· 2 months agoMy sister and I spent 5 nights at this hotel and had a wonderful time. The location was good, the price was reasonable, and the room, bath and view were quite nice. The executive lounge was undergoing renovations but they made up for it with their ground floor restaurant. The gym had Technogym equipment and the pool was heated. We took Uber everywhere. The outstanding thing was their staff. So many of them greeted me by name and were lovely. The restaurant and concierge staff took particular care of us. Ronald always had a smile for us and always offered a helping hand as did every other employee. Muchisimas gracias!
C
CanadaTravelers
4/5
JW Marriott Hotel Mexico City Polanco· 7 years ago
JW Marriott Hotel Mexico City Polanco· 7 years agoWe were very impressed by the service level. The front desk staff was great, and the level of English among the staff was very high. The executive lounge staff was great, although the food was not at the level of some high-end hotels we've stayed in. We loved the athletic facilities. There is no charge for guests to use, and there were plenty of lockers. The changing room has well equipped showers, a nice sauna, and a steam room. All are well used and social but kept spotless by hotel staff.
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matthewfZ8779NW
4/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoHotel was nice. Quiet room with great access to different areas of Mexico City. Polanco is a great spot for restaurants, safety and shopping. Pool was a little bland but the staff was great. Good food options in the hotel and would stay again for sure. Booking thru the hotel for car service is $$$. Uber black is the way to go and cheap. Room service was always very attentive and cleaned every day.
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texastravler00
4/5Tripadvisor· 2 months ago
Tripadvisor· 2 months agoDuring our trip to Mexico City, we stayed at several different hotels, including one that was extremely small and very expensive and another that was large but seriously outdated. Of all the hotels we experienced, the JW Marriott Mexico City Polanco was the best overall. The rooms are average in size, but the space was clean, comfortable, and inviting. After staying in hotels where the size or condition of the room was an issue, it was refreshing to have a room that simply felt comfortable and well maintained. While I wouldn’t describe the hotel as overly luxurious, it provided everything we needed for a pleasant stay. The staff was also very welcoming throughout our visit, and that made a huge difference. There is something to be said for staying somewhere where the staff is friendly and genuinely makes you feel comfortable. The one disappointment was our check-in experience. We started our travel day at 4AM and didn’t arrive at the hotel until around 4 PM, so after such a long day of traveling, we were really looking forward to getting settled into our room. Unfortunately, our rooms were not ready at 4 PM. It was frustrating, especially after traveling for so many hours. Other than that, I was very happy with our stay. After experiencing both an extremely expensive hotel that felt too small and another that was spacious but outdated, it was nice to stay somewhere that was **clean, comfortable, and staffed by welcoming people**. Sometimes those things make a world of difference, and the JW Marriott delivered on the basics that matter most. Overall, this was our favorite hotel of the ones we stayed at during our Mexico City trip, and I would happily stay here again.
MB
Marlei Bertagnoli
5/5Google· 4 months ago
Google· 4 months agoWe really enjoyed breakfast every day. A special thank you to Mrs. Paulina and Mr. Jonathan Mendoca for their kindness, attentiveness, and excellent service. They made us feel very welcome. 5 stars well deserved!
LW
Ling Wan
5/5Google· Edited 2 months ago
Google· Edited 2 months agoWe had a wonderful 5-night stay at JW Marriott Mexico City. The service was excellent throughout our stay, especially the front desk team and the doormen, who were always warm, welcoming, and eager to help. The thoughtful birthday surprise was also a lovely touch that made our celebration even more special. Overall, we had a fantastic stay and would happily return.
DL
Devon Leinberger
5/5Google· 6 months ago
Google· 6 months agoI have stayed here four separate times. Going back next week for a 2-week stay. My favorite part of this hotel is the concierge. They have helped me secure reservations at peak times at places I tried (but failed) to get reservations at, such as Pujol, Handshake, and Rosetta. They also helped me arrange a private driver for the week (ask for Jesus, he is literally the best). Pool is great, location is great, short rib tacos are great.
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