AC Hotel Miami Wynwood

LA

Lorena Alcantara

5/5Google· a month ago

We had an absolutely amazing stay at the AC Hotel by Marriott Wynwood! We’ve stayed at many hotels over the years, but the staff here is, without a doubt, the best we’ve ever experienced. From the moment we arrived until the moment we left, every single team member made us feel genuinely welcome and cared for. The service was warm, attentive, and truly above and beyond. Saying goodbye was actually hard, especially after they surprised us with farewell champagne and chocolates. What a thoughtful touch! A special shout-out to Randy, who made our stay even more memorable with his kindness and outstanding hospitality. Please also extend our gratitude to the entire staff 🙏🏻 they are the heart of this hotel. Our room was beautiful, spotless, modern, and incredibly comfortable. The hotel’s location in Wynwood is perfect, making it easy to explore the neighborhood while still feeling like a relaxing retreat. Thank you to everyone at AC Hotel by Marriott Wynwood for making our trip so special. We can’t wait to come back, and we’ll be recommending this hotel to all of our friends and family!

TM

Trip.com Member

5/5Trip.com· 10 months ago

AMAZING, will come again.The front desk staff was super friendly and helped us carry the luggage to the cart. The room and the lobby were clean. Looked great. The bartender at the bar was friendly as well. Easy access to the parking lot (parking fee $25 + tax / day). Good location.

JJ

J Johnson

5/5Google· a month ago

This hotel is in an excellent location in Midtown Miami, making it a convenient home base whenever I visit my family in the area. I find the accommodations to be comfortable and well-maintained. The staff is consistently friendly, and the hotel's proximity to major city arteries makes getting around very easy. I stay here occasionally and always have a pleasant experience.

J

JasminesSpace

1/5Google· 3 weeks ago

This place is a mess. The lobby reeks of a random strong cologne and shit. We were told that we couldn't check in early, which is fine if that's their policy I wouldn't recommend coming early. On top of that, when our room was FINALLY ready we went up and realized immediately there was no hands soap in our room (that wasn't properly cleaned since there was hair, dust, etc. everywhere.) We called the front desk at 3pm to ask for soap, which the front desk lady rushed me off the phone saying she would send it up before hanging up. We ended up waiting 30+ minutes before taking a quick nap. When we awoke 5 hours later there was still no signs of hand soap. So we called the front desk again, to which the lady promptly rushed me off the phone after saying she would "check on it." After another 10 minutes, we decided to just ask the front desk. To where the same lady then said she would grab us some and disappeared for over 20 minutes. During this time we just waited at the front desk getting no updates until another woman walked out the back to inform us that a "HOTEL" was out of hand soap. She offered no real solutions, just saying they were out. She offered nothing to even try and make the situation better. Had someone just called back at 3:15 and let us know we could have WALKED to Target to buy hand soap, something that should be INCLUDED at a hotel that views itself higher than a motel. And then no solution was offered. Not even a bottle of water to try and appease customers begging for hand soap. I wouldn't stay here if you could choose a box on the side of the road. I'm sure you could source soap faster. Also the "help" at the front desk disappears into a back room while you stand waiting at the front desk for 20+ minutes. Overall if you're not worried about washing your hands or body, want to be ignored by help, check into a dirty hotel room, and pay tons of money for an experience that's subpar at best, this is your best pick in Miami. I won't be back. If I could leave 0 stars, I would.

AH

Adam Hanna

5/5Google· 4 months ago

After a long day of travel, we couldn’t have asked for a warmer welcome than the one we received at the AC Hotel Wynwood. From the moment we walked in, Sameerah, the front desk manager, set the tone for our entire stay with her energy, warmth, and genuine hospitality. Sameerah greeted us with a full walkthrough of the hotel’s amenities and surprised us with a thoughtful welcome that included chocolate, bottled water, and a glass of rosé. She then went above and beyond to take care of everything we needed: helping us plan breakfast for the next morning and arranging a shuttle to the port the following day. She handled it all cheerfully and made sure our family left the front desk feeling completely taken care of. That kind of attentive, personal service is rare, and it gave us an incredible first impression of the property. Our fifth floor room was everything we hoped for after a tiring travel day: spacious, quiet, clean, and thoughtfully laid out. As a family of three, we had plenty of room to spread out and get comfortable. The efficient layout made the space feel even larger than it was. If you’re considering a stay at the AC Hotel Wynwood, do yourself a favor and book it. Between the beautiful accommodations and staff like Sameerah who truly go the extra mile, this hotel delivers an experience that is hard to top. We will absolutely be back!

TL

Teresa Lewis

4/5Google· 4 months ago

Friendly easy check-in, and offered complimentary breakfast, good start! I also like to complimentary bottles of water throughout our stay. However the buffet breakfast was just ok and I would definitely not have wanted to pay for it with so many good options just outside. The room could have been cleaner, stray hairs and nail clippings in corner of bathroom floor, felt a bit dirty. Our room was not serviced one day and we had to call for fresh towels. Overall just ok.

JM

J M

1/5Google· 2 months ago

Very disappointed with how this hotel handled a recent incident. A food order belonging to another guest was mistakenly delivered to our room. We accepted and opened it because hotel staff indicated it was for us, and I genuinely believed it may have been something sent by my boyfriend especially because security insisted that it was for us! Later, the front desk called to confirm that we had received the order. Shortly afterward, another guest showed up at our door confronting my family about the missing items. No guest should ever be put in a position to confront another guest over a mistake made by hotel staff. When I followed up with the hotel, I was told the guest may have "overheard" our room number. (Dont think so because front desk guy just called me before the guest showed up at my door to confirm if Security left here) Regardless of how it happened, it raises concerns about guest privacy and the way this situation was handled. Mistakes happen, but the issue was not the incorrect delivery it was the hotel’s failure to resolve the matter professionally and protect its guests. What should have been a simple staff error turned into an unnecessary and uncomfortable guest-to-guest confrontation that had the potential to escalate into a larger altercation. My family should NEVER have been placed in that position. I expected a much higher level of professionalism and discretion from the hotel

KV

Kelly V

3/5Google· 3 months ago

It was fine. I had a decently comfortable and clean room at a decent price. However, I was surprised that this hotel is a 4-star hotel. I do not feel it met 4-star standards at all. I’ve stayed at 3-star hotels that were nicer and offered more amenities than this one. For example, there was no room service, mediocre breakfast menu and buffet, dated rooms with loud wonky AC, and there was no where to just…get coffee at the hotel in the middle of the day. This was because the restaurant was closed downstairs and the upstairs pool bar said their machine was broken the first day I arrived, and said the next day they just didn’t offer coffee. I was confused. That said, I had a decent stay and these things weren’t the end of the world, but it just truly didn’t meet “4-star” standards in my opinion.