Eden Roc Miami Beach

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louisegT2845JC

4/5Tripadvisor· a month ago

Check in - Friendly staff and was offered a cup of water as I was hot and tired after a long flight. Speedy check in. Be aware that the hotel charges a holding deposit of 200 dollars per night of your stay for any incidental charges so you must ensure you have this available on your debit or credit card. At the end of your stay you will have the resort amenities tax deducted from the deposit which at the time of this review was 359.10 dollars.|Room - I requested a room as near to the ground floor as possible which was accommodated for us which was appreciated. Plenty of fast lifts to take you to your floor. Room was spacious and clean with plenty of storage space and a decent TV. Bathroom was large. A bit of feedback on the room. A kettle would have been a welcome addition as we don't like using coffee pod machine. The shower took a long time to heat up which wasted water to begin with as it was too cold |Swimming pools - The pools were clean with plenty of available sun beds and staff on hand to provide towels. Never got overly busy and had to ourselves many times.|Bars - The Ocean Social is the best bar and the staff are honestly a real credit to the hotel. Always really friendly and knew what drinks we liked. We had food here also and it was delicious. Some feedback is that we missed out being able to go there on our last night as it was closed for a private event. It would have been helpful to have a notice up advising this so we could have made alternative plans as we ended up staying in our room.|Beach - lovely with white sand and warm water. Only saw seaweed once during our stay and that is down to the movement of the ocean not the hotel

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Sambra Zaoui

5/5Google· 2 weeks ago

Melissa Fielding and her team were exceptional. They made us feel incredibly welcomed— from the valet to the front desk—they took care of all of our needs, and went above and beyond to make sure that we had a phenomenal stay. Our room was spectacular. The view was breathtaking. The cleanliness was a 10. I would highly recommend Eden Roc to anyone traveling to Miami Beach— not only is it a beautiful hotel, but the professionalism of the staff and their old-school ways of ensuring that guests are happy and comfortable is worth the stay.

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Troy

8/10Priceline· 2 months ago

The hotel smelled amazing.The pool staff was excellent.

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Samantha Cummins

4/5Google· 2 weeks ago

The beach and ocean front are incredible! We booked Eden ROC, not knowing Nobu Hotel was attached. When booking we thought we had access to all pools including the adult pool, unfortunately no. We also discovered we had a fee for umbrellas on the beach while Nobu didn’t. We were charged $35 on top of resort fees for a fridge in room. Next time, I’d like to see the difference in rooms and costs, as Nobu had access to more than we did. Our room layout was great, we upgraded to ocean view, beautiful view from the bed, couch and patio. The room was spacious, but needed repairs. Our bathtub didn’t work, the icemaker on our floor didn’t work. It was very difficult to get ice, we weren’t allowed to use another floor, and when we called it took close to an hour to receive ice. Few downsides; but overall location is amazing! Beautiful beach?

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Jennifer Gomez

1/5Google· 2 weeks ago

Disappointing Stay – Definitely Not Worth the Price For a hotel with the reputation and price point of Eden Roc, we expected a much better experience. Unfortunately, our room was outdated, poorly maintained, and nowhere near the standard you would expect from a hotel charging premium rates. We paid for an ocean-view room, but even that was disappointing. While the other ocean-view balconies appeared to have tile flooring, ours had unattractive diamond-plate metal flooring that looked completely out of place. To make matters worse, the balcony glass was dirty and constantly fogged up, making it nearly impossible to enjoy the beautiful ocean view we paid for. The bathroom was equally disappointing. The shower faucet handles actually fell off, the water pressure was terrible, and the showerhead was visibly corroded. It made us question whether the hotel even has a proper water-softening system. The sink faucet also made an incredibly loud hissing noise whenever the water was turned on. Adding to the lack of comfort and privacy, there wasn’t even a door separating toilet from the the shower room. The carpet was filthy and noticeably stained, further adding to the feeling that the room had not been properly maintained or updated in years. We understand that hotels experience wear and tear, but at this price point, basic cleanliness, maintenance, and attention to detail should be a given. Eden Roc may have a beautiful location, but unfortunately, the condition of our room did not reflect the upscale experience or pricing. Overall, extremely disappointing and certainly not worth what we paid. We left feeling that we had paid luxury prices for a room that was anything but luxurious.

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Fatou J

5/5Google· a month ago

We loved our ocean view balcony. Gives you a relaxing view but also to have an idea of what's happening at the beach/pool and outside. The hot/jet tub was amazing! The staff was super helpful. Our flight got to Miami early and they had complimentary bag drop off with check in. Room became available sooner than expected. When something wasn't available in the room or not working, they went above and beyond to correct it. Room service was excellent. Great live DJ at the pool and the breakfast was always delicious. Property was close by so many things that getting an Uber was like having a private driver waiting outside the hotel. We absolutely enjoyed our stay, had a great time and will definitely recommend Eden Roc and stay there again!

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Liza Irizarry

5/5Google· 5 months ago

My bestie and I stayed at the Eden Roc Miami Beach for a one-night mini Mother’s Day getaway and it was absolutely amazing from start to finish. The moment we walked in, the experience was incredible. Sheldon checked us in and was so warm, welcoming, and pleasant. He even upgraded us to a beautiful spacious ocean view room with a balcony, which made our stay feel extra special. We spent the day relaxing by both the pool and beach, ordering food and drinks, and everything was perfect. The atmosphere, service, views, and overall vibe were exactly what we needed for a relaxing getaway. Honestly, we didn’t want to leave. Thank you to Sheldon and the entire Eden Roc team for making our stay so memorable. We can’t wait to come back!

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A A

5/5Google· 3 months ago

I really enjoyed my stay at Eden Roc Miami Beach. The hotel has a beautiful, upscale vibe, and having direct access to the beach was a huge plus. The property is well maintained, and everyone I interacted with was friendly and welcoming. I especially want to thank Sheldon and Fayline They were incredibly helpful throughout my stay and genuinely cared about making sure I had a great experience. Their kindness and professionalism really stood out. I’ll be honest, there were a couple of things at the beginning of my stay that I wasn’t too happy about. But the way they handled everything completely changed my opinion. They listened, took the time to help, and made sure I left feeling happy. That level of customer service is something you don’t come across every day. Overall, I’m really glad I chose Eden Roc. It’s a beautiful hotel with great beach access, and the people working there are what truly make it special. I’d definitely stay here again and wouldn’t hesitate to recommend it.