Nobu Hotel Miami Beach

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Sila Naz Avci

5/5Google· a month ago

A truly spotless and beautiful hotel. Even the moment you walk in, the amazing scent makes you feel welcomed and comfortable. However, what I really want to highlight is the staff. I truly have to congratulate the HR team on selecting such wonderful people. Every employee we interacted with, across every department, was incredibly attentive, professional, and genuinely kind. Everyone was also very trustworthy. When we first arrived, we left a deposit for potential hotel expenses. Since we had a very early flight, we had to leave the hotel in a rush and completely forgot about the remaining balance. The hotel actually contacted us, found us, and went out of their way to refund the remaining amount by check and mail it to our home. We were honestly so impressed by their honesty and attention to detail. We will absolutely be coming back. Thank you so much for everything and for making our stay such a wonderful experience!

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Sara Kheirkhan

5/5Google· 4 weeks ago

I had the best experience here celebrating my birthday. I booked a suite that didn't have a balcony but they made sure to offer us a room we like, so we switched to an ocean view room. Everyone was so friendly about it. They gave me some sweets for my bday which was a lovely touch Our flight was delayed so the hotel manager offered us a late check in (2pm) and to store our luggages and let us use the facility till we are ready to leave. And you have no idea how much we appreciated that. Overall great experience and I would 100% come back to this hotel next time I'm in Miami Oh and ofcourse the food at Nobu is amazing!

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susen Ibrahim

4/5Google· a week ago

I recently stayed at Nobu Hotel Miami in room 1012 from the 19th to the 26th October and I wanted to highlight the good and the bad from our stay. Firstly, the property is honestly stunning and the facilities compliment the chic Nobu design immaculately. The majority of the staff were extremely friendly and helpful and never failed to put a smile on our faces. The location is very easily accessible to the local hotspots, which is something we were worried about initially. Our room was immaculate 2 times a day, and the consistency of the housekeeping team is something they should really be proud of. The reason I am giving this property 4 stars is because some of the core service standards are that of a 4 star hotel, not a 5 star luxury. Firstly, we saw many guests including ourselves not being helped with bags and luggage when arriving to the hotel. Having 2 doormen and multiple “luggage porters” this should be something that is mandatory not optional. It should be up to the guest to decline the service, not the other way around. The check-in we had was fantastic and we enjoyed a great welcome amenity, however, no one asked us if we’d like to be roomed, and we also didn’t see anyone being roomed. Again this is not 5 star. Rooming should be mandatory at all times, and concierge / porters should be on hand ready to say “allow me to show you to your room” while the guest declines or accepts. This is true 5 star and something that I believe needs to change in order to take this property to the next level. For long stay guests (7 nights or more) and for high spending guests / special occasion guests, there should ALWAYS be a mid stay courtesy call from the front desk to ask “how is everything going? Is there anything we can do for you?” That small and simple gesture goes a long long way. Finally, at checkout, not one did the staff member converse with us or say “how was your stay” which was extremely poor. The checkout is vital to a guests stay and creating small talk such as “how was your stay” “where are you heading off to now” “would you like to store any luggage with us?” “Would you like to still use the hotels facilities” etc are super important and need to be addressed especially when your ADR is $400+ Overall, we really enjoyed our time at Miami and at the Nobu and would definitely recommend it. I hope they take the constructive feedback on board as this property has great potential to really push for Michelin Keys and live up to true 5 star standards.

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Roberts .J06

5/5Google· 6 months ago

Nobo South Beach Hotel was beautiful. Loved the location, beach wasn’t overly crowded. The service was great all over the location. Loved the fact that when you return from the beach they have service at the gate to make sure that you are in fact staying on the property. The food was amazing! I went to Nobu the restaurant downstairs and also at the bar in the middle! They had similar foods! But also other unique items at the bar. They have multiple pools & bars on the property as well. They also had a cute gelato stand (I apologize didn’t get a picture was too busy stuffing my face with my salted caramel gelato) I will most definitely be coming back to this property to stay again! Totally recommend.

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Cole DeFranco

5/5Google· 2 months ago

My girlfriend and I stay at Nobu Hotel Miami Beach monthly, and it never gets old. The rooms are immaculate modern, Japanese-inspired design with a really calming feel and the service is consistently on point every single visit, which says a lot. Nobu is right on the beach with great pool access. Dinner at Nobu downstairs is always part of the routine even if you’ve been to other locations, this one delivers. It’s become our go-to monthly escape, and if a place can impress you twelve times a year, that tells you everything. Cannot recommend it enough.

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Helen Harris

5/5Google· a month ago

I booked three rooms for a girls trip and made a few requests. I asked if possible for early check in due to flights being moved and if our rooms could be on the same floor and relatively close to one another. Our rooms were ready as soon as we arrived and our rooms located across from one another. The ladies at the front desk were professional, attentive, and welcoming. I had no issues and they were polite and answered all questions. An email about prior arrangements was missed between team members causing a delay but was promptly caught and an apology accommodation was sent. I also booked a beach cabana and the beach team (beach set up group and servers) were absolutely phenomenal!! House keeping was attentive as well. We had a great stay.

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Juan

5/5Google· 3 months ago

An incredible stay from start to finish. The hotel is absolutely beautiful, with stunning ocean views, luxurious rooms, and an atmosphere that feels both relaxing and upscale. The staff was welcoming, attentive, and made sure every detail was taken care of. The pools, beach access, and overall amenities were top-notch. If you’re looking for a luxury getaway in Miami Beach, Nobu is hard to beat. I’ll definitely be back.

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__Rich20

5/5Google· 3 months ago

From the moment I checked in, I knew I was in for a great stay. Sean made the check-in process quick, smooth, and welcoming. He was incredibly friendly and even offered me a welcome drink, which was the perfect way to start celebrating my birthday. The entire team at Nobu was warm, professional, and genuinely hospitable. A special thank you to Sean for upgrading me to an amazing room on the 14th floor and for surprising me with a birthday cake the following day. it was such a thoughtful gesture that made my celebration even more memorable. The hotel is so large that I didn't have the chance to enjoy all of the facilities, but everything I did experience was exceptional. I'd also like to thank Joshua, Rheana, and Franca for their outstanding hospitality throughout my stay. Overall, my stay was a 10/10. The only minor downside was that my card kept being charged during my stay, which was a slight inconvenience. I also wasn't offered assistance with my luggage when leaving for my car. However, these were small issues compared to the outstanding service I received. Nobu Miami truly lived up to its reputation. It's a hidden gem, and this certainly won't be my last visit. I can't wait to return!