The Ritz-Carlton South Beach

SB

Sam Bamforth

5/5Google· 2 months ago

We had an amazing stay at the Ritz South Beach. The room was spacious with quality amenities. The location is great with it being a few minutes to one end of Ocean Drive. The staff throughout the hotel cannot do enough for you, they are really attentive and always checking that everything is ok. The pool was lovely to relax around, with beach access and bed/umbrella rental included in resort fee. Shout out to the bar staff around the pool who made me a frozen Miami vice cocktail despite it not being on the menu, it hit the spot in really hot weather! As it was my fiancés birthday during our stay, the staff brought a dessert up to the room on our first night which tasted amazing! The only minor inconvenience that we ran in to was that when the bellhop brought the luggage to our room and was letting us know information about our stay, he mentioned that included was one free bar snack from the room minibar per night. We only opened one of these, but upon checking out there was a $26 charge added to our bill. The receptionist mentioned that these were not included, unless you had an elite Marriott membership which we did not have. To be honest, we wouldn't have touched the snacks without the bellhop mentioning they were included. The receptionist did take this off the bill in the end, which was appreciated. All in all a brilliant stay, and I would highly recommend this hotel.

TM

Trip.com Member

3.2/5Trip.com· a year ago

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

BM

Brendan Moran

5/5Google· a month ago

Our stay at The Ritz-Carlton, South Beach was truly exceptional! What really sets this property apart is the outstanding staff. Everyone we encountered was warm, attentive, and committed to making our stay special. The Club Level was a wonderful experience, with beautifully presented and delicious offerings throughout our stay. The poolside bar was another highlight, with fast, attentive service that made relaxing by the pool even more enjoyable. Our room was comfortable and, importantly in Miami, the air conditioning was very cold and refreshing! Overall, The Ritz-Carlton, South Beach exceeded our expectations. We thoroughly enjoyed our stay and would highly recommend this property to anyone looking for a luxurious and memorable South Beach experience.

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VonVintlo

4/5Tripadvisor· a month ago

A good hotel, however, I did have some issues.|The positives: Very friendly staff, on the beachfront. The room was spacious, quiet, with good wifi. A very comfortable bed. The bathroom was also a good size with separate bath and shower. Breakfast was very good but an exorbitant extra cost. |The negatives.|When I got into my room, the aircon was faulty, on off on all day. I reported it to the reception and the guy said to just adjust the screen, which didn’t help and resulted in hot and cold room temperatures on the first night. The next day the aircon stopped working, after calling reception, a technician came very quickly and promptly restored the unit.|The resort charges USD70 per day for bike hire, beach lounges etc. I was attending a conference, and could not opt out even though I couldn’t use the service. It was also not explained that it includes a bar fridge snack, only on the last day did someone mention it to me.

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Tedambie12

5/5Tripadvisor· 3 weeks ago

We stayed here for U Miami parents weekend and absolutely loved this hotel. Every single staff member we encountered was gracious, competent and went above and beyond to make our experience memorable. We even left a few items behind in the drawer in our room and the security staff, Jeff & Anthony were so personable and helpful in getting it back to us. Scott Costigan even took the package to Fed Ex to personally ensure it was sent out on time. Five stars for the Ritz South Beach. Have stayed at several hotels in South Beach and would stay here again.

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P

5/5Google· a month ago

An absolutely incredible stay at the Ritz-Carlton South Beach! From the moment we walked in, the service was impeccable — warm, attentive staff who anticipated our every need. Our room had a stunning ocean view and was spotlessly clean with luxurious touches throughout. The pool area was gorgeous, the beach access made mornings effortless, and the on-site dining exceeded expectations. This is beachfront luxury done right. We can't wait to come back — highly recommend for anyone looking for a top-tier South Beach experience

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Alicia Terzy

5/5Google· 2 months ago

We had a wonderful stay at The Ritz-Carlton, South Beach and would happily return. The hotel is very well located, with direct access to the beach, which makes the stay particularly convenient and enjoyable. We also really appreciated the hotel amenities, the overall comfort and the relaxed yet elegant atmosphere. The Club Lounge was definitely one of the highlights of our stay. A special thank you to Benjamin and his team, who made us feel very much at home. Their professionalism, attentiveness and genuinely warm service made a real difference. We also really enjoyed the quality and variety of the food offered in the Club Lounge each day. There was always a very good selection, and everything was consistently well presented and enjoyable. More generally, the service throughout the hotel was excellent, and the combination of the location, beach access, amenities and Club Lounge made our stay particularly memorable.

NN

N N

3/5Google· 3 months ago

⭐️⭐️⭐️ Review of The Ritz-Carlton, Miami Beach Our stay at The Ritz-Carlton Miami Beach was wonderful in many ways. The hotel itself is absolutely beautiful — elegant design, comfortable rooms, great amenities, and the level of service you expect from the Ritz-Carlton brand. The staff was welcoming, professional, and made sure we had a pleasant experience throughout our stay. The rooms were clean, luxurious, and relaxing, and the property itself truly represents the quality and comfort that Ritz-Carlton is known for. However, the only disappointing part was the surrounding area outside the hotel. I honestly wish I had known more about the location before booking. Once you step away from the property, the nearby surroundings did not feel as upscale or enjoyable as I expected for a luxury Miami Beach experience. The area downstairs and around the hotel had a very different atmosphere compared to the elegance inside the resort. Overall, the hotel itself was excellent, and the Ritz-Carlton team did a great job — but I do think guests looking for a complete luxury experience should research the surrounding area beforehand so expectations match the visit.