Grand Visconti Palace

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Hevris

5/5Tripadvisor· 4 months ago

My friend and I found the hotel on another search engine and booked as the price looked good. We were not disappointed, the hotel was amazing. We had a coffee in the relaxed lounge as our room was not quite ready. Our bags were taken to our room and the room was fantastic. Later we had a drink in the bar and then as it was just an overnight stay to explore Milan before flying home we had a good nights sleep and I have to say the bedding on the beds was the BEST I have EVER slept on.

TM

Trip.com Member

5/5Trip.com· 7 months ago

Our stay at Grand Visconti Palace in Milan was truly wonderful from beginning to end. The service was excellent — the staff were professional, welcoming, and always ready to assist with a smile, which made us feel very comfortable throughout our stay.The hotel facilities were impressive and very well maintained. The rooms were clean, spacious, and elegantly designed, offering a relaxing atmosphere after a busy day exploring the city. The spa and common areas were also beautifully organised and added great value to the overall experience.We were very pleased with the food as well. The breakfast offered a wide and high-quality selection, and everything was fresh and delicious. Dining at the hotel was an enjoyable experience, both in terms of taste and service.Overall, we were extremely satisfied with every aspect of our stay. Grand Visconti Palace exceeded our expectations, and we would happily recommend it to anyone visiting Milan. We would definitely love to return in the future.

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W9796NRsm

3/5Tripadvisor· 2 months ago

I’m sad to leave a low review of this hotel, however due to the health impact of being unable to continue essential physio due to disability, the enjoyment of the rest of my trip was impacted significantly due to water retention and pain as a result of no pool use. We booked through LastMinute.com and they did not advise of the additional fees to use the pool. We were shocked that the price was €20 euros per person, per hour, per day - that would have been €200 to use the pool facilities for one hour each day of our five day trip (as a disabled person, it takes longer for me to change / get in and out of the pool etc and I mandatory need another person for safety) this is an excessive cost, especially as the pool isn’t particularly special and as I cannot make use of full facilities and need someone to assist me, no reduced price was offered. This is disappointing, because the hotel itself is beautiful, clean, atmospheric. The staff are all wonderful. Dinner in the restaurant was a delight, a real treat. The rooms were immaculate, beautifully dressed. Extra pillows were provided to assist with my disability. The amenities were lovely. Rooms were cleaned daily. Unfortunately the aircon is limited due to the Italian government, the lowest is 22c - so if you have heat intolerance due to conditions like I do and experience heat induced seizures, be aware no matter how much you reduce the aircon on the panel, it will be limited to 22c at the lowest. The bathroom fan didn’t appear to work, so when my daughter had a shower or I had a bath, there was water dripping from the light fittings and down the mirror - we opened the windows to help dry out the bathroom as it was 37c outside - but the fan in 345 needs addressing to prevent damage to the bathroom. Lots of people complaining the minibar was expensive, but I disagree. All the items were reasonable priced in my opinion - though there is a Lidl a very short walk away where you can buy what you need if you prefer. The continental breakfast delivered to our room was quite expensive for what it was. The continental box for two people had a 2 pastries, 2 croissants, 4 small rolls of bread, two pre-packaged mini slices of toast, three small jars of jam and a small jar of honey, two coffees €48 (including €8 room service) this seems a little overpriced, especially when the toast isn’t even freshly toasted and arrives in plastic. The location is fantastic, 10 minutes to airport!

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David Motley

5/5Google· 7 months ago

Beautiful old hotel, decent location. The staff are excellent. ESPECIALLY Bernie...every hotel in the world should have someone like this gentleman. Extremely warm, professional and gave excellent tips and his personal recommendations where to go and what to eat etc. I felt he genuinely cares for the guests and wants you to enjoy his Milano. The hotel is beautifully clean and smell fantastic. My only issue is I found the beds quite hard and pillows not plump enough. TV could do with an upgrade..but everything else is good. It would be nice if they had a proper espresso bar inside...I notice the breakfast was the push button automatic machines and saw nothing in the lobby bar. In any case its a good stay.

VF

Victor Fontecha

1/5Google· 3 months ago

I recently had one of the most frustrating experiences I've encountered as a business traveller, and I feel compelled to share it. My original reservation was cancelled due to a flight cancellation — entirely outside my control. I proactively called the hotel to explain the situation and cancelled the booking myself, when I could have simply not shown up and the financial outcome for the hotel would have been identical. I chose to act in good faith. That was a mistake. After finding a last-minute flight, I rebooked directly through the hotel's website and stayed there that same night. The hotel had two reservations under my name, my email, and the same date in their system — and still charged me in full for both. When I raised the issue at check-in and subsequently in writing, I was passed between the hotel and the agency with no resolution. Their formal response acknowledged the full context but hid behind contractual technicalities to justify charging a loyal, communicative guest twice for the same room on the same night. I escalated formally and received no further reply. If you value hotels that treat guests as people rather than contracts, look elsewhere. There are plenty of options in Milan that understand what basic customer care means.

PC

Patrick Cusack

5/5Google· 3 months ago

The room was ready even though we had arrived a little early, check in smooth and pleasant, luggage brought up to a very comfortable room. Great location. Would recommend staying if you’re looking for value in Milan.

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stephentH6958VQ

4/5Tripadvisor· 2 months ago

This has been a good place, very welcoming and most especially the services at the bar by Mr. Henry! Will live to remember and i hope i fly in againa and again and use the same.facility and also refer friends!!! On the other hand, the breakfast aspect needs some improvement as the food served is not ipto standard! I expected pure juice not reconstituted juice...!!! The beacon and sausages are not upto high quality standard.

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Valeria Novitskaia

5/5Google· 3 months ago

I think for Milan was quite good, it hasa lot of space and enought space in the bathroom. The hotel has a pool and outstanding service. The city tax is 10 euros per day per person 🙄