Hilton Montreal/Laval

TC

Traveling Mutton Chops

5/5Google· 9 months ago

First time we stopped at this hotel and not disappointed at all. We stayed there for one night on January 23. The pros: First the room with two queen beds was really nice and it must have been recently renovated. Beds were comfortable and bathroom spacious and nice. Second the pool was excellent according to our teenagers! Third we had bought the breakfast package and the lady and the young women serving the clients were outstanding. Super nice and very attentive to our needs. We left a tip and I hope other clients did the same because it is very rare to have this level of service these days! You could see that they liked serving customers and were quite professional and worked super well together. The cons: There are chargers for EV cars but they are located at the back of the hotel and quite far. Also there were some construction as the hotel is being renovated but it was a minor inconvenient. Overall, a bit more expensive than a Holiday inn express but worth the price.

AV

Andrew Vicars

4/5Google· 8 months ago

Wonderful hotel, especially if you're Diamond. Parking is free and very convenient. Entrance from the highway is easy however exiting to the highway can be tricky so I recommend going out the back of the parking lot to access other routes. I enjoy the full Kitchens and layout of the room. My biggest complaint is the noise containment from the rooms. The connecting door in our room has nothing to sound proof it. You can hear the person next door talking as if they're in the same room. There is no privacy at all, even if you retreat to the bedroom. Either neighbors can hear whatever is being said even if it's whispers. This is not great for long term stays, always having to worry about our neighbor hearing us for normal volume. Another complaint is the TV setup. I can't even use my HDMI cable or screen share to the TV so I can enjoy my own entertainment. There is Netflix or YouTube which do not suffice at all. I've never had issues accessing the HDMI ports for a TV in the hotel. Regarding staff, everyone is very nice and super accommodating.

T

Tom

3/5Google· 10 months ago

I’m one for tight fitting sheets that stay on the bed at night. The bedsheets are loosely draped and not tight which makes for a jumbled sleep. The hotel is under construction, so it’s kind of a mess at the moment. The executive lounge doesn’t exist due to the construction, but they still offer Diamond member benefits in terms of warm and cold snacks in the dining area and free sodas. The basement floor is solely dedicated to the fitness center, pool, and hot tub which is nice. No having to walk through areas where other people are other than the elevators back to your floor. The breakfast options are fair to good. Much better than U.S. options. Getting service is another story. There’s a sign at the entrance asking to wait for a table, but it takes asking to get help. Otherwise, you’ll wait and watch servers walk by as they just look at you standing there. I learned on the last day, that Diamond members have a seating area different than the regular dining area, but it’s non-service area and you have to do it all. When I asked if I could just sit in the service area, I was told no because they have limited seating.

CP

Courtney Pedersen

2/5Google· 8 months ago

We stayed at this hotel from 2/14 thru 2/19 while it was transitioning from Hilton to Marriott Omage. The day we arrived the hotel said Hilton. The day we left it said Omage. There was construction on site every day, and it was awful. Construction crews left screws all over the ground out front. When I picked them up and handed them to the front desk they acted like they could care less. Some of the hotel employees were annoyed with me because I didn’t want construction crews in my room making Marriott changes when I wasn’t there. They tested the fire alarms for an entire day, 9a-4:15p. One of my friend’s cars was broken into in the hotel parking lot and was attempted to be stolen until the perps were caught in action and another of my friends got a screw in their tire, from the construction workers, while driving through the parking lot. I know this review won’t go very far because on 2/24 it will be Marriott but the stay was a disaster. There were 3 black ladies at the front desk, and they showed exceptional customer service- one had a very short haircut, one had longer hair and one had a lighter skin tone. They should train the rest of the staff because they were the most well mannered.

PW

Patrick Williams

1/5Google· a year ago

This hotel seems to be well maintained and a comfortable place to stay; however, there's is a rampant car theft problem with this location. The hotel denounces any responsibility for what happens in their parking lot. Our car was stolen the first night we stayed here and the hotel would not do anything for us other than help contact police. The Laval Police are relatively helpless, so if you car is stolen then it is likely gone. If you're an American staying at this location, beware. Bring anti-theft devices and put air tags on everything.

MJ

M J

5/5Google· a year ago

Stayed a night. Easily accessible location. Pool and exec lounge was closed for renovations. Hilton App and staff made it known, so there was no surprises. Hilton staff were quick and accommodating via Hilton chat app and front desk. Restaurant staff were welcoming and kind. Check in/out was quick. Busy hotel with alot of free parking.

MS

Majed Salameh

1/5Google· 10 months ago

My wife and I arrived around noon, and the receptionist asked us to wait until 3:00 p.m. She told us to wait in the restaurant area. A few minutes later, another receptionist assisted us and gave us a room right away. The swimming area is dangerous and unsafe because it is very slippery. The hot tub smells terrible—like fish. I do not recommend this hotel.

SW

S J Williams

4/5Google· a year ago

Overall a good hotel and a good stay. The staff appear to be happy at work and that positive energy made a difference for us. Note that I inadvertently bought breakfast tickets/passes and did not know that our breakfast buffet (and dinner buffet) was already inclusive. No worries, though.