Mandarin Oriental, Munich

MZ

Matt Zodikov

5/5Google· 3 months ago

Stayed 3 nights, very nice hotel in a nice location. In a ritzy area but on a side street and cozy. Lots of construction across the street that made noise early. Shower was nice, push button everything that I have not seen before. Slept 4 of us in a single room that was nice and had enough space. Staff is very friendly and helpful. Rooms should be colder, asked for a fan and they didn’t have one. I ran out of liquid soap twice in 3 days, and shampoo went out after 2nd night. For a 5 star hotel and the price, this was annoying and I expected more. I also ran out of toilet paper. I had room serviced twice per day and my issues should have been prevented. I’d stay here again but I’d not be happy if this all happened again. I only took a photo of my door.

NC

Nathan Clough

5/5Google· 5 months ago

I stayed at the Mandarin Oriental Munich at the end of March ‘26, and the experience was truly excellent. One of the hotel’s biggest strengths is its location: perfect for exploring Munich on foot, in an elegant and quiet area while still being very close to the historic center, great restaurants, and luxury boutiques. What really stood out, however, was the team. The service felt highly professional without ever being overly formal. Every staff member was warm, attentive, and genuinely guest-oriented. You can clearly feel the attention to detail that Mandarin Oriental is known for. Another aspect that impressed me was the cleanliness of the rooms. Housekeeping was impeccable throughout the entire stay — the room was always perfectly maintained, spotless, and very comfortable. Overall, great experience!

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JasonC6944

3/5Tripadvisor· 2 months ago

First location. In a quiet street off a main luxury shopping area of central Munich. Unfortunately, the front of the hotel is now blocked by a new building that is under construction. Checking in was relatively smooth although they made me wait an hour or so for my room, which was upgraded due to my Fan of MO status. That was appreciated. This property was renovated quite extensively during Covid-19 pandemic. So the interiors look quite new. Unfortunately some of the furniture weren’t changed I think. The room I stayed in was near the top floor. No views at all though due to the blockage by the building in front of the hotel. The bed / mattress was a huge disappointment. It sags. The pillows were one of the worst I’ve experienced - fortunately they had the foam pillows which I requested for beforehand. The standard pillows were soft and flat with zero neck support. For a five star luxury hotel this was highly disappointing. Housekeeping was generally good. Room service was very inconsistent. I had pre-arranged for ice to be delivered twice daily. On the first day it was done. On the second day, the staff forgot and / or was late. I had to call for it. The bathrobes were too small so I requested for the larger ones. But again, the request was overlooked and forgotten. Until I had to call again. Hence overall, a rather disappointing experience, service wise. Breakfast was done in the Japanese restaurant. The variety could be much better. This MO is an expensive one and it would not be unreasonable to expect top notch service, which unfortunately it didn’t deliver this time round.

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kylebeckerdfw

5/5Tripadvisor· a month ago

Our stay at Mandarin Oriental, Munich was exceptional from beginning to end. The hotel is beautiful, the location in the heart of Old Town could not be better, and the level of service throughout our stay was exactly what one hopes to find at a hotel of this caliber. What truly distinguished the experience, however, was the staff — particularly Aaron at the front desk. Aaron exemplifies excellence in hospitality. I asked him for assistance printing train tickets for a day trip, and he noticed that I had four tickets despite only three of us traveling. He politely inquired, without ever being intrusive, and I explained that my wife had unexpectedly needed to cancel her trip because our son had broken his foot back home. I happened to mention that I had been having difficulty canceling her refundable train ticket. From there, Aaron took it upon himself to help. He contacted the train company on my behalf, navigated the cancellation issue, and even identified better fares for the three of us who were still traveling. What began as a simple request to print tickets became a perfect example of thoughtful, proactive service. It would have been entirely reasonable for Aaron simply to point me in the right direction. Instead, he took ownership of the problem and found a solution. That kind of intuitive hospitality is increasingly rare and deserves to be recognized. His exceptional service extended throughout our stay. Despite the hotel having been fully committed the evening before our arrival, Aaron worked to accommodate an earlier check-in and took wonderful care of the rooms for everyone in our party. He was gracious, polished, thoughtful and genuinely interested in making our time in Munich as seamless as possible. That standard carried throughout the hotel. Housekeeping was impeccable, with an extraordinary attention to detail each day. The team at Ory was equally impressive, and Sansa in particular made several visits memorable. Sansa introduced me to what quickly became my favorite cocktail of the trip — the Pretzel Old Fashioned — and even took the time to explain the drink and its preparation. The rooftop deserves special mention as well. It is simply spectacular. The views, atmosphere and setting make it one of the most memorable places to spend an afternoon or evening in Munich. A beautiful property can make for a wonderful stay, but truly exceptional people are what make you want to return. Aaron, Sansa and the entire team at Mandarin Oriental, Munich delivered hospitality at the highest level. For me, this is the best hotel in Munich: an extraordinary staff, a remarkable location in Old Town, and a level of service that makes the experience feel genuinely personal. I would not hesitate to return.

TM

Trip.com Member

5/5Trip.com· a year ago

The hotel's location is excellent because it is in an important area in Munich, two steps from the famous Maximilian Street. The hotel staff and workers are very friendly, the place is comfortable and quiet, and the service is excellent.

MC

Monica Chung

5/5Google· 3 months ago

Although our stay at the MO Munich was cut short by an unexpected flight disruption, the hotel team made a stressful situation so much easier. The front desk, reservations, and housekeeping teams were incredibly accommodating and ensured we had everything we needed after our travel mishap. We were especially grateful for the complimentary room upgrade, which was a wonderful and much-appreciated surprise. The dining team also did an exceptional job with the beautiful confectionery welcome upon our arrival—it was such a thoughtful touch and beautifully presented. Even the little details throughout the room stood out, including one of the best shower experiences we’ve had at any hotel. The shower pressure and rainfall shower head were exceptional and made for a truly relaxing experience after a long journey. Although our stay was brief, the outstanding service, thoughtful amenities, and genuine hospitality left a lasting impression. We truly hope to return for a longer visit in the future.

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josha384

5/5Tripadvisor· 3 months ago

We stayed her for our ten year anniversary trip to Munich and loved it. Service is exceptional. Anytime I called to request anything it arrived to our room in minutes. We loved that you can order room service from an iPad in the room rather than having to call. The staff assisted me with several anniversary surprises and did a great job. Rooms are spacious clean with excellent turn down server.

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O6800RPpeterr

5/5Tripadvisor· 5 months ago

We had an amazing stay at the hotel from start to finish. The entire team went out of their way to make us feel at home throughout our stay. We arrived quite early, so we started the day with coffee and croissants while waiting, and to our surprise, our room was ready almost immediately. The room was spacious and comfortable, and the included minibar was a fantastic touch. Breakfast was another highlight of our stay. There was a great variety of delicious food, and everything was plentiful and well prepared. The lounge was another beautiful part of the hotel. The food was delicious, and the live pianist created an amazing atmosphere that made the experience even more special.