Sofitel Munich Bayerpost

TM

Trip.com Member

4.7/5Trip.com· 9 months ago

The hotel's location is pretty good. It's closed by most tourist spots in Munich.The staff is quite nice & helpful. The spa and gym is quite nice, and breakfast is good too.However, my mom found a little dirty stuff in the shower when she first got into her room. That's a minus.Overall, the hotel is quite good.

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SteveUpInTheAir54

5/5Tripadvisor· a month ago

I thoroughly enjoyed my recent stay at the Sofitel Munich Bayerpost from the 6th to 10th September 2026, in Room 453. While running a successful hotel is undeniably a team effort, I would like to highlight three team members whose exceptional service made my visit truly memorable.|First, Vaton was outstanding. Despite a minor hiccup at check-in, he resolved the issue with remarkable efficiency, attentiveness, and care. He made a fantastic initial impression, which he went above and beyond to reinforce by personally checking in with me the following day to ensure everything was to my satisfaction. Vaton is a stellar ambassador for the Sofitel brand.|Second, I would like to recognize the female housekeeper looking after Room 453 (whose name I regrettably missed). My room was kept consistently spotless, perfectly stocked, and maintained to an immaculate standard throughout my four-night stay. Her attention to detail did not go unnoticed.|Finally, Sarah stood out for her warm and intuitive hospitality during breakfast. She struck the perfect balance between proactive service when needed and giving me space to relax and enjoy my morning. Her constant dedication to ensuring every guest had a pleasant dining experience was impressive.|Thank you to the entire team at Sofitel Munich Bayerpost for your hospitality and excellent service. I look forward to returning on my next visit to Munich.

SA

Saleh AL-Dahmashi

2/5Google· 2 months ago

I have stayed at Sofitel Munich several times over the years, but unfortunately my recent experiences have been very disappointing. The biggest issue has been the air conditioning. I experienced the same problem during my stay in 2024, and again in 2026. Despite a technician visiting my room, the issue could not be resolved, and the only solution offered was a fan. This is simply not acceptable for a hotel that advertises itself as a five-star property. The service has also declined noticeably. Room service was difficult to reach, and when they did answer the phone, I had to follow up multiple times before anything happened. It took over an hour just to receive a bottle of water, which was eventually delivered by a security staff member instead of room service. Overall, the hotel feels understaffed and in need of renovation and better maintenance. Based on my recent stays, it no longer delivers the level of comfort and service expected from a luxury hotel. It is especially disappointing because I have chosen this hotel three or four times in the past and genuinely wanted to continue staying here. Unfortunately, after two consecutive stays with the same unresolved issues, this will be my last visit. I cannot recommend this hotel. In my experience, this is the worst Sofitel property I have visited.

MC

Michael Clarke

2/5Google· a month ago

Excellent staff, but the room undercuts everything Arrival was a pleasure and the staff were consistently good throughout the stay: well trained, attentive, professional at every point of contact. That's the part the hotel has right, and it's worth saying plainly before the rest. The room is another matter, and at this price point and brand it's hard to overlook. The bed was lumpy and even was tilted in one direction. For a hotel in this category, that's the one thing that shouldn't need saying. The bathroom opens into the room in a way that leaves almost no privacy. It's a design choice some hotels have made, and it doesn't work for two people sharing a room. Worse, the ventilation isn't adequate for that layout. Moisture from the bathroom had nowhere to go, and the bedding was damp. In many years of travel I've never encountered that before. An open-plan bathroom demands extraction that actually works; this one doesn't have it. The furniture and fittings feel neglected. The chairs were uncomfortable to sit in, and the TV channel lineup looks like it hasn't been touched since the 1990s. The service standard here is genuinely high, which makes the state of the rooms all the more frustrating — the staff are working hard to deliver an experience the accommodation doesn't support.

SJ

Sarah Joseph

5/5Google· 3 months ago

We had a wonderful stay at Sofitel Munich. The hotel is beautiful, modern, and very well maintained. Our room was comfortable, and the overall service was excellent. The breakfast was one of the highlights of our stay, with a great selection of fresh, high-quality options. The location is convenient, especially being right next to the main train station, making it easy to get around. The only downside was the amount of construction in the area, which made the surroundings less appealing than expected. The hotel is within walking distance of restaurants and the city center. While they aren't immediately outside the hotel, everything was easily manageable on foot. We also had a rental car, which made getting around even more convenient. Overall, we had a great experience and would definitely stay here again.

MT

Murat Tuzcu

5/5Google· a month ago

Very comfortable and well-located hotel in the heart of Munich. The biggest advantage is definitely the location, just next to the main train station and within easy walking distance of the city center, which made getting around very convenient. The room was comfortable, modern and well maintained, and the overall atmosphere of the hotel feels elegant without being overly formal. Breakfast offered a good variety and was a pleasant start to the day. The staff were friendly, professional and helpful throughout our stay. The spa, pool and fitness facilities are also a nice addition, especially after a full day of walking around the city. Overall, Sofitel Munich Bayerpost is a very convenient and comfortable choice for both a short city stay and business travel.

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SvetRobinson

4/5Google· 5 months ago

We stayed for 4 nights and the only thing that we didn’t like was the lack of privacy between the sleeping area and the bathroom. Aside from that, we enjoyed everything starting with the hotel’s location and finishing with the breakfast experience. Their breakfast was particularly pleasant because of both the variety of food and drinks and the welcoming staff. Their bar is a bit expensive but the drinks were prepared perfectly.

VT

Vadim Tkachev

5/5Google· a month ago

Great hotel with fantastic food, though some room maintenance needs attention We had a great stay at this hotel overall. The breakfast was outstanding, featuring a wide variety of delicious options. The staff was also extremely attentive to dietary needs, providing several types of gluten-free bread upon my request. However, there was a minor issue with room maintenance. The bidet in my room was not working, and despite asking front desk twice to have it repaired, the issue was unfortunately never resolved during my stay. On the other hand, what impressed me most was how the management handled a separate delivery situation. Prior to checkout, I asked the front desk not to accept any packages arriving after my departure. Due to a miscommunication, they accepted them anyway. When I reached out, the hotel immediately took full responsibility for the oversight and shipped all the packages directly to my home at their own expense. Overall, while internal maintenance communication could be improved, their customer recovery, hospitality, and dedication to guest satisfaction are truly top-tier. Highly recommended!