Al Bustan Palace, A Ritz-Carlton Hotel

AV

Allegra Vallina

5/5Google· 2 months ago

Visited my friend who's from Oman, and she raved about this place. I can clearly see why, the spa and beach services were incredible and felt authentic and true to the area. From the grounds, to the locker/storage area, spa facilities, pool, women-only beach, everything was clean and luxurious. Staff were extremely polite and respectful, went out of their ways to help us and provide us with great service.

MH

Mohamed Hassan

5/5Google· 4 months ago

We had an amazing stay Al Bustan and thoroughly enjoyed every moment. Kate was welcoming, attentive, and always ready to help, making us feel truly valued. The facilities were excellent, the room was comfortable and well-maintained, and the overall atmosphere was relaxing and enjoyable. Thank you for making our stay such a memorable experience

TJ

Timeless Journey

5/5Google· Edited 5 months ago

Al Bustan Palace is one of Muscat’s most iconic luxury hotels, offering a beautiful blend of palace-style architecture, beachfront relaxation, mountain scenery, and refined Ritz-Carlton hospitality. The setting is truly special, with dramatic mountains behind the property and the sea directly in front, creating one of the most memorable resort atmospheres in Oman. It is ideal for luxury stays, family staycations, couples, VIP guests, special occasions, and visitors looking for a premium Muscat experience. The hotel’s strong rating and large number of reviews reflect consistent guest satisfaction and a respected hospitality reputation. To remain competitive, the property should continue showcasing updated visuals of its rooms, dining, spa, gardens, beach, and signature palace experience. From an Elite Local Guide perspective, Al Bustan Palace is highly recommended for anyone seeking timeless luxury, Omani elegance, and a truly memorable resort stay in Muscat. ✅ Recommended for: luxury stays, beach escapes, family staycations, couples, VIP guests, special occasions 📍 Reviewed in May 2026

M

MJ

5/5Google· 7 months ago

I’m went for a massage and my husband took the kids for a pool day. Initially we thought the prices were on the higher side for a pool day but when you realize the extent of the kids area (with a zip line, a small water slide, slash pad, beach access, rolling lawns and 2 pools - with a good portion of the rate redeemable on F&B) it was great value. The kids loved putting their towels down on the soft grass under the huge shade trees. They had an absolute ball, playing for hours. We had lunch together next to the pool, the food was okay but the service was exceptional! The staff were friendly and attentive. The massage was, without hesitation, the best I have ever had!!! Do yourself a favor and try the 80 min Balinese massage. Go early to enjoy the ladies only private beach next to the spa, the sauna, steam room etc) The spa is stunning - you will want to spend the entire day there. There was attention to every detail, perfect relaxing music at perfect volume, beautiful flower arrangements in the bowl under the bed’s face cradle, adjustable massage tables expertly worked by the therapist to ensure max comfort throughout, mandalas to colour in the recovery area while you sip your ginger tea after your massage and warm smiles everywhere. I honestly did not want to leave… and am already making plans to go back. Another thing we loved was that the prices on the menus all already included the various taxes and service charges …. So no surprise at the end.

EA

EYE OF ANUBIS

2/5Google· Edited 5 months ago

This hotel is very old bathrooms flood! I witnessed a cockroach in the room I wonder is it from the dine in service cart I don't know?! Anyway going to renovation soon however their service is very sad for a 5 star hotel their service is deteriorated the last 2 years now their service is lower than a 4 star hotel in my opinion. Their lobby service is poor & facilities very limited. Hope after full renovation it will go back to its well reputed service. Nawaf the receptionist is an amazing guy and professional. The filipino late night dine in server is very good and friendly. Jenny the day lobby waitress is kind and professional. Housekeeping staff is ok but not as good as before. Rooms service her name is Nan is very rude and unhelpful for a cup of tea to the lobby takes her 25 minutes to deliver!!! I forgot my swimming suite on the terrace i called them to retrieve it they said they don't find it!? I hope they didn't steal it?

DM

Dilyara M

5/5Google· 4 months ago

We had a wonderful stay at Al Bustan Palace and are so grateful we had the chance to experience this iconic property before its temporary closure. The pool area is excellent, and we were delighted to receive a ground-floor room with direct access to the pool, which made our stay even more special. The lobby is truly magnificent and creates an unforgettable first impression. The atmosphere throughout the resort was incredibly peaceful and relaxing. It was quiet, beautiful, and exactly what we were looking for. We were very happy during our stay. A special thank you goes to Mr. Ali and his team at the restaurant. Their attention, kindness, and genuine care made us feel truly welcome. The restaurant service was outstanding, and they looked after us exceptionally well throughout our stay. They made a sweet birthday surprise with a cake and drums 🥁 im so grateful for that. We are very sad to see the hotel closing at the end of this month and sincerely look forward to its reopening in the future. It was noticeable that the hotel is preparing for its closure, with limited facilities available during our stay. Only one restaurant was operating and the SPA wasn't availabe as "the only therapist was off" (all 3 days of our stay...). Service could occasionally be slow due to what appeared to be a reduced team. However, the staff who were there were warm, professional, and did their best to make every guest feel welcome. Thank you for the lovely memories. We cannot wait to return when the hotel reopens.

HT

Hamid Tayebi

5/5Google· Edited 7 months ago

Al Bustan Palace, a Ritz-Carlton Hotel, is one of the most luxurious hotels in Muscat. The architecture is grand and elegant, giving a truly regal feel. The rooms and suites are spacious, beautifully furnished, and offer stunning views of the Arabian Sea or the hotel’s lush gardens. The hotel features several large swimming pools, a private beach, and multiple world-class restaurants serving a variety of international cuisines. The spa and wellness facilities are excellent, providing a relaxing and rejuvenating experience. The staff are exceptionally professional, attentive, and friendly, ensuring every guest feels valued. Whether you are visiting for leisure, a romantic getaway, or a special occasion, Al Bustan Palace provides an unforgettable luxury experience with a perfect combination of comfort, elegance, and impeccable service.

M

M

5/5Google· 7 months ago

Our stay at The Ritz-Carlton Al Bustan was truly an unexpected highlight of our trip. We arrived in Muscat feeling quite discouraged, as our original travel plans had been disrupted and we had to cancel part of our journey. However, from the moment we arrived at the hotel, the warm hospitality of the team completely changed the mood of our trip. We were very grateful for the thoughtful room upgrade and the late checkout, which allowed us to relax and fully enjoy the property without feeling rushed. The hotel itself is absolutely beautiful — the gardens, the private beach, and the dramatic mountains surrounding the resort create a very special atmosphere. What we appreciated most was the sense of calm and generosity from the staff. After a stressful few days of travel disruptions, Al Bustan felt like a peaceful retreat and reminded us to appreciate the unexpected moments in a journey. Sometimes the best experiences are the ones you never planned. Our stay here turned a difficult travel situation into a memorable and meaningful part of our trip. Thank you to the entire team for the wonderful hospitality. We hope to return someday.