The Chedi Muscat

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Maroof Musa

5/5Google· 3 months ago

Stayed at The Chedi Muscat for several nights during our trip to Oman, and it was an excellent experience from start to finish. The property is extremely well maintained - every area of the hotel, from the rooms to the common spaces, was spotlessly clean throughout our stay. The facilities are also excellent, with beautiful pools, private beach access, and well-kept gardens that add to the overall experience. What stood out most, though, was the level of service. The staff were consistently friendly and professional, and it was clear that guest experience is a genuine priority at this hotel. I’d particularly like to acknowledge El Mustafa and Adil in the restaurant, whose service was exceptional throughout our stay. They were attentive, knowledgeable, and consistently ensured our dining experience was a highlight of each day. I’d also like to recognise Kumari from housekeeping, whose consistent attention to detail was evident in the immaculate upkeep of our room and continuous attempts to make sure we had everything we needed during the day, throughout our stay. Overall, The Chedi Muscat delivers on every front - cleanliness, facilities, and service. I would highly recommend it to anyone visiting Oman and look forward to returning in future.

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laila hauari

4/5Google· a month ago

We spent a week at The Chedi Muscat and had an amazing stay. Everything from the service and location to the rooms was excellent. The whole hotel has such a peaceful, relaxing atmosphere, and the pools are beautiful. It was exactly the kind of stay we were hoping for. A special mention has to go to Pandiyan, whose customer service was exceptional. He genuinely made us feel at home, regularly checked in on us throughout our stay and was always there to help with anything we needed. He was incredibly attentive, friendly and welcoming, and really made a difference to our experience. The hotel needs more people like him! The only area I think could be improved is the food. While the dining experience and service were lovely, I found the food slightly overpriced for the quality. We had a meal that came to almost £200, and unfortunately I didn’t feel the quality of the food justified that price. That aside, we had a wonderful week and would absolutely recommend The Chedi for anyone looking for a beautiful, peaceful and relaxing stay in Muscat.

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doinaemanuelat

5/5Tripadvisor· a month ago

After two years I am back in The Chedi hotel one of my favourite in Oman. Everything here is getting better and better, it's such a pleasure to stay here. Very silent,I have the sensation to live in a marvalous garden! We have to thank the young gardeners, wich every day in the morning starts to work,untill late evening, under a strong sun. Very hard work with stunnings results! |What to say about the staff who cares the room? Absolutely perfect, they work very well and are very polite. I spent all the days on the long sweamming pool,where mr.Jonathan was like an angel: cold water, fruit, very very helpful! |The big restaurant, where we had breakfast and dinner was a joy!Many thanks to Mrs.Silar, very professional! Mrs and Mr. Soniya Chibs,Suresh, Vina, Mustafa and many others and I want to appologise if I forgot someone. Let me say some words about the food, absolutely fresh and tasety, and list but not last the the pastry and dessert corner! Better as in Milan! I was so so sad leaving the hotel, but I started to think to come back maybe next year! |Thank you again for the magnificent moments I spent after a difficult year!|Wishing you all the best, thank you again!

TM

Trip.com Member

2.5/5Trip.com· 6 months ago

I had high expectations for The Chedi Muscat because I have previously stayed at both The Chedi Doha and The Chedi Andermatt several times, and in those properties the experience was always impeccable.The hotel itself is undeniably beautiful. The architecture, gardens, pools and overall atmosphere are elegant and very photogenic. The long pool area is stunning and the property still has the refined aesthetic that made The Chedi brand famous.The check-in experience was also very positive. The staff who assisted me were extremely kind, professional and welcoming. After I raised some concerns, the management was also quick to respond, apologetic and attentive. They even left chocolates and a bottle of red wine in the room as a kind gesture, which I appreciated very much.However, there were also several disappointing aspects which I did not expect from a hotel of this level.Before arriving, I specifically emailed the hotel to ask whether all facilities and restaurants were fully operational. I was clearly told that everything was open. However, once I arrived, I discovered that the famous Beach Restaurant was actually closed for renovation. This was disappointing because I had asked in advance precisely to avoid surprises like this. At a luxury hotel, transparency is extremely important.The room itself was comfortable but felt slightly dated compared to the newer and more polished feel of other Chedi properties. I also found a couple of hairs on the floor upon arrival. It was not a huge issue, but it is still not something you expect from a luxury hotel with such a strong reputation.Another major disappointment was the lack of enforcement of hotel rules. The long pool is supposed to be adults only, but during my stay there were children diving and making noise in the pool area. The lifeguards approached them but did not seem confident enough to actually enforce the rules. In the end, I personally had to ask the lifeguard to intervene more firmly.This was frustrating because one of the reasons many guests choose The Chedi is precisely for the peaceful and relaxing atmosphere. If adults-only areas are not properly controlled, then the entire purpose is lost.Overall, The Chedi Muscat is still a beautiful hotel with excellent staff and great potential, but compared to The Chedi Doha and Andermatt it felt less polished, less organized and less strict in maintaining the luxury experience. I would still recommend it for the beauty of the property, but I hope management improves transparency, room preparation and rule enforcement because at this price point guests expect much more.

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Marsa Müller

5/5Google· 2 weeks ago

Pandiyan did such a great job at service. He always looked for us and made us feel comfortable. Always brought us new drinks and the food he served was amazing. Congrats to Pandiyan and the chef at the restaurant. I recommend going here! 😊 Really happy to be here

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Ll CB

5/5Google· 2 months ago

Peaceful, moody, magical. Just like staying at a friend's luxury home. Had an amazing 3 days at The Chedi Muscat. Despite the unassuming entry way, the property is a sprawling sanctuary with beatiful gardens that are even more beautiful at night. The staff were warm, welcoming and tended to our every need. Special mention to the bartender at The Club Lounge - Richard Saren, who took exceptional care of us every night we visited. Our room was comfortable and very tastefully furnished. The restaurant served great food and the pools were awesome. One thing truly unique at this property is the sense of quiet exclusivity which is not shared by the other luxury resorts in the city. We will definitely come back.

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GunnerJN

5/5Tripadvisor· a month ago

We stayed here for a quick week in July and as being the hot season the hotel was a real relaquiet however this didn't diminish the stay at all. From the moment we were collected from the airport by the hotel to when we were taken back the stay was superb. The room was comfortable and well appointed although a bit quirky in its layout. We had access to the club lounge which also meant we had laundry service every day and use of the mini bar which was refilled each day. The club lounge is very comfortable and Richard in the lounge is very welcoming and hospitable and very interesting to chat to. You have a choice of pools and water is provided during the day to keep you hydrated and being out of season the pools were never busy. A special mention to Kama in the restaurant in the evening who again was very welcoming and able to assist with menu choices. Overall a very good stay and a real relaxing break.

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jacktU4251XM

5/5Tripadvisor· a month ago

An absolutely wonderful stay at The Chedi Muscat. The grounds are stunning and immaculately kept, the rooms are beautiful, the beds incredibly comfortable, and the Long Pool is just gorgeous. We loved all the thoughtful Club touches, from the pistachios and apricots to the complimentary drinks, fantastic turndown service and little fruit skewers by the pool. The gym is also one of the best hotel gyms I’ve ever seen! What really made our stay exceptional, though, was the service. A huge thank you to El Mustafa, Anton and Mani. Their warmth, hospitality and attentiveness were outstanding. They remembered the little things, anticipated what we might enjoy and genuinely couldn’t do enough for us. From always making sure I had my masala tea to surprising us with a beautiful platter of my favourite mangosteen, we felt completely spoiled and so well looked after. The Chedi has truly set the bar. We can’t wait to return!