Fairmont the Norfolk Nairobi: Spa & Location

Name: Fairmont the Norfolk
Address: Harry Thuku Rd, Nairobi, 肯尼亚

Fairmont the Norfolk Nairobi: Spa & Location

At a glance: 5-star · Since 1903 · Renovated 2022 · 125 rooms

Near: National Museum of Kenya · 7 min walk

Guests love: Service · Dining

Fairmont The Norfolk is the first stop of a three-leg Fairmont journey through Kenya. The second leg is Fairmont Mount Kenya Safari Club, set on the slopes of Africa’s second highest peak after Kilimanjaro, a historic property surrounded by lush forest and endangered mountain wildlife. The third is Fairmont Mara Safari Club, on the edge of the Mara River in a private conservancy called Olchoro, the first conservancy owned by local communities, with a sanctuary that shelters the last two white rhinos of Masai Mara. Fairmont The Norfolk offers a calm retreat for every guest. Since it first opened, this well-known landmark in the heart of Nairobi has stayed a celebrated Kenyan destination, with luxurious suites and rooms arranged around quiet tropical gardens, an outdoor heated swimming pool, a relaxing health club, and several distinct dining venues. A wide range of excursions, including trips to the famous Nairobi National Park, the elephant orphanage, the giraffe centre, the national museum, and shopping tours, completes the hotel’s offerings and turns each stay into a lasting memory. The hotel is home to beautiful gardens and more than ten species of exotic birds in the city center, as well as a vintage transportation collection with rickshaws and a classic Ford roadster that offers a glimpse into Nairobi’s past. Guests can also count on valet service at any hour, and laundry and dry cleaning are available from Monday to Saturday. The National Museum of Kenya is a seven minute walk away, Museum Hill eight minutes, Riverside Park twenty minutes, and the Nairobi Arboretum twenty one minutes by foot.

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Check-in12:00
Check-out12:00
Front desk24 hr
Breakfast
Extra bedsUp to 1
Arabic, French, German

Check-in requirements: The main guest checking in must be at least 18 years old.
Children: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Amenities

Property amenities

Bar
Convenience store/kiosk
Lobby bar
Restaurant
Room service
Snack bar
Beauty and makeup
Golf course
Massage room
Sauna
Spa
Children's meals available

Room types

Double rooms
Twin rooms
King rooms
Single rooms
Family rooms
Suites
Business rooms
Rooms with a view

Guest reviews

4.6Excellent(3,436)

Excellent2,475
Good

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National Museum of Kenya

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Reviews from

Ellie Porter

5/5

Google· a month ago

I just visited for dinner but I had a lovely time! I arrived a little early so I could have a look around and take some photos. The staff were so friendly and helpful, and the hotel is beautiful. At dinner I had the cocktail with maple syrup (I forget the name) which was excellent, as was the chocolate dessert. I had the spaghetti bolognaise which was sadly not so good. I would definitely return though, the service is wonderful!

Anchal Patnaik

5/5

Google· 3 weeks ago

We had a wonderful experience at the Fairmont Norfolk and chose to stay here on our last day in Nairobi after a lovely time at the Maasai Mara. We arrived quite late, but the receptionist and the front office team were very efficient, welcoming, and friendly. Dinner was lovely, although the service was a little slow in between the courses. The ambience throughout the property was beautiful and relaxing, and we had some time during the day to explore and appreciate the property. Breakfast was lively and enjoyable, with the staff being exceptionally warm and friendly. A special mention to Sabri at the waffle corner, who was very kind and welcoming. Overall, it was a wonderful experience and a lovely way to end our trip. Just one small constructive observation for future guests, the chair at the writing desk in our room had some visible stains and could perhaps use a little attention. I would definitely recommend this beautiful property to anyone visiting Nairobi. We truly enjoyed our stay and the warm hospitality.

Victoria

5/5

Google· 4 months ago

The service was extraordinary and truly the highlight of this hotel. Every member of the staff, from housekeeping to the bell staff and the front desk team, was exceptionally friendly, attentive, and professional. The hotel has a unique charm that made my stay very enjoyable. Rooms are clean and comfortable. It feels like a peaceful oasis in the middle of busy Nairobi. I would happily stay here again.

Response from the property

Dear Victoria, Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that our staff's service left a lasting impression and that you found the hotel to be a peaceful oasis amidst the hustle of Nairobi. It is gratifying to know that you enjoyed the cleanliness and comfort of your room. Your kind words will certainly motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Celine Ellis

5/5

Google· 4 months ago

This is a bite of luxury in the middle of Nairobi. We came for one night as part of a birthday celebration and from the money we drove up til the minute we drove away we had an amazing experience. We were able to utilise the hotel facilities while our room was finalised, and then we could check in early. Nothing is too much trouble, no question is unanswered. Dinner and breakfast were top class, with friendly, attentive service to match. The staff provided so many little extras for the birthday as well which was a real cherry on the cake. Perfect weekend night away.

marcgW60MQ

5/5

Tripadvisor· 2 months ago

Our stay at Fairmont The Norfolk was spectacular. From the moment we arrived, we were completely captivated by the beauty, history, and charm of this magnificent hotel. As huge fans of the movie "Out of Africa", it was deeply moving and truly impressive to see and walk through the original locations featured in the film. The historical atmosphere is beautifully preserved, making our stay feel incredibly memorable.|However, what truly made our stay unforgettable was Joseph at the front desk. We can honestly say that we have never experienced such an exceptional, personal, and outstanding level of service in any hotel before. Joseph went above and beyond for us in every possible way. He took the time to ensure, that every detail of our stay was perfect. His warmth, professionalism, and dedication are rare to find and made a huge difference to our stay.|We absolutely loved our time at this beautiful hotel and will definitely return. If you want historical luxury combined with world-class hospitality, this is the place to be. Thank you, Joseph, and thank you, Fairmont The Norfolk, for an incredible experience!

Ryan V.

5/5

TrustYou· a month ago

Every person on site had incredible attention to detail. They were kind, friendly, and very knowledgeable. Each person went out of their way to help with any questions or concerns we had.

jyaskin

5/5

Tripadvisor· 2 months ago

Really lovely hotel. We had a room on the first floor with a gorgeous terrace overlooking the gardens. Nice pool. Good workout facility. Lovely indoor/outdoor bar area. Wonderful staff - can't say enough nice things about the staff. 2 nice restaurants including a steak house and a less formal restaurant where you can do a buffet or order off the menu. We enjoyed all of the food. Great buffet or menu breakfast each morning. The hallway walls are covered in pictures from a different time and tell the story of the hotel. You'd never know you were in the middle of a city.

Nick Magur

4/5

Google· Edited 5 months ago

We had a really lovely stay overall. The hotel was beautiful, clean, and we were very appreciative of the room upgrade. Service throughout the stay was excellent, especially from Samuel & Tevin, who made my girlfriend’s birthday extra special with a cake during dinner at Tatu and another surprise in our room on arrival. Those thoughtful touches really stood out and made the experience memorable. There was a slight issue with the airport transfer due to our delayed arrival, which initially resulted in a missed pick-up charge and some confusion on arrival. However, the hotel later followed up with a goodwill refund, which we appreciated and felt was a thoughtful resolution. Breakfast was also a little on the smaller side, but overall we still had a very enjoyable experience and appreciated the hospitality from the staff.

Where can I eat near Fairmont the Norfolk?

You can eat well without leaving the hotel. Lord Delamere Terrace serves Pan African and Kenyan international dishes, while Tatu Restaurant offers steaks and seafood with a South American flair. For lighter bites, Cin Cin Bar has tapas and meze, and The Pool Restaurant serves international comfort food. The hotel also has a snack bar and a lobby bar for quick refreshments. For a change of scene, the city center is a short drive away, where you will find more dining options.

What is the area around Fairmont the Norfolk like?

The hotel sits on Harry Thuku Rd, right in Nairobi's cultural heart, opposite the University of Nairobi. You're a 7-minute walk from the National Museum of Kenya and 8 minutes from Museum Hill, with Riverside Park and The Nairobi Arboretum each about a 20-minute walk away. The area feels green and walkable, with the hotel's own tropical gardens adding to the calm. For a wider look, Karura Forest's Sigiria entrance is 4.8 km out, and the Nairobi Animal Orphanage and Safari Walk are roughly 7.7 to 7.8 km away, so those are better reached by car or tour. It's a convenient spot to start a city walk or a safari day trip.

How do I get to Fairmont the Norfolk from the airport or main train station?

From Jomo Kenyatta International Airport, the hotel is about a 10-minute drive. The hotel offers a shuttle service, which you can arrange in advance by sharing your flight details. You can also use a taxi or ride-hailing app; the hotel staff can help you request one. If you are arriving by train, the hotel can arrange metro and rail transportation to match your schedule. For a direct and comfortable option, a pre-booked transfer or chauffeur service is also available.

What's there to do near Fairmont the Norfolk in the evening?

For an evening out, start at the hotel's own Cin Cin Bar for tapas and cocktails, or the Lord Delamere Terrace for a relaxed dinner. A short walk away, the National Museum of Kenya is a 7-minute stroll, and Museum Hill is 8 minutes, both pleasant for a pre-dinner wander. For a livelier scene, Alloy Bar & Lounge is a 20-minute walk, and Milan at Mirage Towers in Westlands is 15 minutes away. You can also enjoy a casual meal at The Pool Restaurant before heading out.

Is Fairmont the Norfolk a good base for exploring Nairobi?

Fairmont the Norfolk is a great base for exploring Nairobi. The National Museum of Kenya is a 7-minute walk away, and Museum Hill is 8 minutes on foot, so you can start with culture right outside the door. Riverside Park and The Nairobi Arboretum are both about a 20-minute walk, perfect for a relaxed stroll. For farther sights like Karura Forest (4.8 km) or Nairobi Animal Orphanage (7.7 km), you will need a taxi or ride-hailing, which is easy to arrange. The hotel's central location on Harry Thuku Rd puts you close to the city center, making it simple to head out for a safari tour or a city walk. You can cover the nearby highlights on foot and use a short drive for the rest.

Fairmont the Norfolk

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