Grand Hotel Oriente

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Michael Julian

2/5Google· 3 months ago

The shower was terrible—water splashed everywhere, making the bathroom a mess. Other than that, the hotel itself was decent. Unfortunately, the front desk staff were not welcoming or accommodating. After we checked out, our driver was delayed because he had been in an accident, leaving us with a three-hour wait. We were traveling with two young children in the daytime heat. We picked up pizza to eat while we waited, but the hotel refused to let us eat it in the lobby or on the rooftop, even though we had booked two rooms with them and were purchasing drinks and other food from the hotel. Instead, they made us wait outside in the heat with our children and our food. Given the circumstances, a little compassion and flexibility would have gone a long way. It was one of the most unwelcoming experiences I’ve had at a hotel.

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G7310JIbevb

5/5Tripadvisor· 3 months ago

We stayed here for 5 nights and the hotel was excellent. Breakfast is on the roof with stunning views towards Mt Vesuvius, the cocktail lounge is also worth visiting to see the city lit up at night. Our room was very clean and comfortable, we opted for a quiet room to the rear as the city is very busy at night. The hotel is a 1 minute walk to line 1 at the Toledo Metro station which takes you everywhere you need to go and connects with trains for Pompeii etc at Garibaldi Central Station. The staff throughout our stay were very friendly and helpful. A special thank you to Ruben and Sophia for their friendly welcome, great A couple of photos, Have some of the roomadvice and tourist tips.

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tulpje07

5/5Tripadvisor· 3 months ago

This 4-star hotel is very centrally located in the city centre (Quartieri Spagnoli), just one block away from Via Toledo (the shopping street). It’s still quiet, though.|If you’re travelling to the hotel by metro, get off at Toledo station. We took the bus and metro there, but came back by taxi. It costs €24 and is much more relaxing.|We had a very spacious room on the 7th floor with two queen-size beds (great beds – we slept perfectly).It was clean and tidy, with a kettle and fridge. The wardrobe only had hanging space for clothes, no shelves. There were bathroom slippers provided. The window could be opened, but in the city it’s usually too noisy to do so. The air conditioning worked brilliantly. The water pressure in the shower was good enough, though unfortunately it was another rain shower head. The bathroom was small but clean, with shower gel, shampoo and body lotion. Breakfast was good, but not great. The breakfast room is lovely, on the 9th floor and with a fantastic terrace. The bar is also on the 9th floor, and also has a terrace. The staff were very friendly and helpful throughout. Checkin went smoothly; so did checking out. This hotel is definitely a good choice.|Note: The window in room 607 doesn’t close properly, letting in noise from the street. This should be repaired!

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Trip.com Member

4.7/5Trip.com· 5 months ago

The hotel was an escape from bustling Naples.  The staff were excellent, friendly and helpful.  We were let down by a transfer service and within minutes the Hotel had organised a taxi.  The room was excellent, comfortable beds and lovely linen.  The roof top terrance has wonderful views over Naples and lovely calm atmosphere.  All in all an excellent hotel.

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Sabrin h-h

5/5Google· a month ago

Excellent central location and wonderful service. Giuseppe at reception was especially kind and helpful. Since we had a very early check-out, the hotel arranged safe transportation and prepared breakfast boxes for me and my daughter. A very thoughtful touch. Highly recommended.

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prissyl2026

5/5Tripadvisor· a month ago

This was my first solo trip ever, not to mention my first hotel review, and I'm writing this because I was one of those people who read every review I could from every hotel for months. And I cannot express my love for this place enough! I stayed here for 10 nights. I used Naples as my base to explore and to do all the excursions I wanted. Please keep in mind this is a 4-star hotel; it may need some maintenance improvements that are minimal BUT, room was ALWAYS clean, the elevator worked perfectly, I loved having a balcony, food at the restaurant was delicious (a bit pricey but worth it), service was excellent (Jessica at the restaurant, I love you girl, you have such a lovely vibe), everyone at reception was super helpful (Sofia was so nice), they helped me with recommendations for restaurants, taxis, private transport for my arrival, and booking excursions with a nice company who provided excellent service with comfortable and clean transportation. And last but not least, the location was EVERYTHING; I never once felt unsafe walking to and from my hotel (I didn't walk by myself at night, and that's basic knowledge in every city). If I were you, I would book this hotel with 0 hesitations!...

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Veronika Vasileva

5/5Google· 3 weeks ago

Salvatore really saved us from a very bad hotel experience! When we called to ask about a room, he was incredibly kind, calm, and reassuring. He made us feel welcome from the very first moment and went out of his way to help us. We truly appreciated his kindness and hospitality. Thank you, Salvatore, for turning a stressful situation into a much better experience!

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ruth66

5/5Tripadvisor· 3 months ago

Our Neapolitan friend recommended this hotel for our 4th visit for a change from the Historic Center( good for afternoons) and seaside (lovely but less convenient). It was perfect for our stay! Good rooms, good service and so well located to all corners of one of our favorite cities! Grazie mille to the lovely staff!!