Quality Suites Nashville Airport

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Anonymous

4/5Quality Suites Nashville Airport· a month ago

My first impression when the van drove up to the hotel, wasn’t good. The outside could use a fresh up. Not familiar with the area, I was told the homeless wouldn’t be let in and I would be safe. I was definitely not leaving the hotel. He did monitor the door. Having the restaurant attached to the hotel was great and very friendly. The room was clean, tv had about 3or4 channels that worked.I liked the coffee machine, yogurt , the hot food didn’t look very good. Fruit would be nice.

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688rxa

1/5Tripadvisor· 4 months ago

I am convinced that any positive reviews of this hotel are either paid for or written by the owners themselves. The entire property felt like an abandoned hotel that someone decided to reopen on a whim, with no budget and no effort put into maintenance. When we walked into the lobby, there were no lights on, and the owners were sitting at a table. They looked up at us as though they were genuinely shocked that a guest had arrived. The lobby itself was in terrible condition. Wallpaper was peeling from the walls, the furniture was torn and filthy from years of neglect, and the combination of a musty odor and an 80-degree indoor temperature only amplified the abandoned atmosphere. Already horrified, I hesitated to even look at the room. Unfortunately, it was far worse than I imagined. The elevator ride up only led to more evidence of extreme neglect. The ceilings and walls were cracked and peeling. There were unidentified substances splattered and dried onto the walls. The carpet wasn’t just stained—it appeared that liquids had been spilled and simply left to dry in place. The bathroom was covered in mold. We immediately turned around, went back downstairs, and informed the owners that we would not be staying. When they asked why, I honestly asked whether they had even been inside their rooms recently. The conditions were filthy, unsanitary, and, in my opinion, potentially unsafe for guests to occupy. This was one of the worst hotel experiences I have ever encountered, and I would strongly caution anyone considering a stay here.

HR

Holly Rauch

1/5Google· a month ago

Worst hotel experience EVER, primarily because of the obnoxious and nasty manager. I made the reservation for three people, so at check-in, I made sure to ask the front desk person or manager or whoever he was if there were bed linens for the fold out bed since our friend would be using it. He assured me there was. Upon arrival in our room, there were not only no bed linens anywhere (we checked every drawer in every piece of furniture plus the shelf over the closet), but there were only two towels when my reservation was clearly for three people. So we went back down to the front desk and someone else was there, so we told them what we needed when the original guy showed up. I told him there were no bed linens and only two towels for three people. He said he could get us the sheets, but no pillow. I told him that was OK since we brought a couple of our own and could give our friend the extra pillows from the bed. Then I ask why they would put only two towels when the room was booked for three people. He gave us the most ridiculous answer I ever heard. He said that often a room of booked for more people than show up, and so those extra towels are wasted! He said it’s their “policy” to put only two towels in a king bed room regardless of how many people are occupying the room. He told us to just tell the housekeeping person that you need three towels from there on out. I asked what if we’re already gone when housekeeping comes? We were there on vacation and planning to go out and do thing, not wait around for housekeeping. He told us to just come back down to the desk and get whatever else we need. Once we ran out of towels and housekeeping came, we once again had only two towels. So we went down to the desk and found the same guy. I asked him for the extra towel, and he said in a very annoyed tone “Didn’t you tell housekeeping you needed three towels?” I told him no, we left before housekeeping came. Then he said “Well, didn’t you leave them a note like I told you to?” I told him he never said anything about leaving a note (so now his second lie). Then he started yelling, “I absolutely told you to leave a note! He (pointing at my friend) was right there when I told you!” My friend told him he never heard him say anything about a note either. He called my friend a liar and re-stated that he absolutely told us to leave a note. I told him I don’t carry a note pad with me, and besides, it shouldn’t be our responsibility to tell housekeeping what to do, that should be the responsibility of the hotel management Plus now that we were checked in, and you know there are three people in our room so towels wouldn’t be “wasted”, why can’t you just let housekeeping know to leave three towels in our room? He screamed that he told us that’s not their policy! So I said, “well we won’t be leaving a good review for this place”. Now he was screaming at the top of his lungs “I don’t care what you write, I don’t care about reviews, and I don’t care about customers like you!!!” I said “that’s obvious”. Then he said (still screaming), “well I’m just cancelling the rest of your reservation and you can go stay somewhere else!” I said “Not after I already paid in full, you’re not.” Meanwhile, someone came to the front desk with a stack of about 10 towels. I told her thank you, but I only need one. The guy shouted again, “You don’t need that – I am cancelling your reservation!” I said quite calmly, “Try that and I will sue Quality Inn and Choice Hotels.” He screamed again “I don’t care what you do! I am the owner and I will cancel your reservation!” I just walked off at that point, not believing that he was the owner (most likely lie #3).

ZA

Zane Asbell

2/5Google· 4 months ago

This hotel was booked for convenience and price. Everywhere else that had availability was much more expensive. We got there to find a sign that says if they’re not at the desk to call a specific number which prompted to call the desk attendant directly. No professionalism was shown either whenever an issue came up. For instance, they gave us 3 towels for a group of 6. When called they said they didn’t have any extra. Pool was a green murky cess pool of filth and wouldn’t advise anyone to even dip their toe to test the water. Along with this, no ventilation in the bathrooms which have cracks in the grout, some covered up with silicone instead of getting redone and since the hot air is getting trapped leaving mold residue on the ceiling. Carpet in the room was also filthy and looked like they haven’t been cleaned in the past decade. Anyone who says this place is clean has clearly not looked deeply past the front lobby. The only good thing from this experience was the fact that they had hot breakfast and left their cereal out for anyone to take at any time. We didn’t do this ourselves, but I’m sure many families or hungry tenants have indulged in this.

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Anonymous

4/5Quality Suites Nashville Airport· 2 months ago

Upon approaching the hotel things look great from the outside, and seeing that there is a Mexican restaurant attached to the hotel looked to be a big plus. The lobby looked clean, organized and modern. It was nice to see the location of continental breakfast when you walk in, and seating is adequate. Check-in went smoothly. The rooms: the rooms look worn down - the carpet was unraveling, the pull-out couch upholstery was dingy and the pull-out bed was uneven (with the feet being higher than the head), and there was a noticeable splatter of something on the bathroom vanity and adjacent walls. The beds are actually comfortable, the shower water/pressure was good, and the staff is nice and professional. Also, the hotel is very close to the airport - from our room we could not hear planes flying over; although, they can be definitely heard when you're outside. The location is great - close to downtown, attractions and the airport. We asked for a late check-out (just an hour), and were told no. But no biggie. Would I stay here again? Maybe. It wasn't terrible, but just that things look very worn down.

DG

Daniel Griffith

1/5Google· 2 months ago

The hotel is beginning to show its age. Clearly it doesn’t get the attention it needs. It’s dark, humid, and overall depressing. Vents have what appears to be mold around them. Stains on the carpet. The beds and couch are not comfortable at all. The hotel grounds are loud and bright. The only redeeming quality is that La Parilla is attached to it. Truly a “you get what you pay for” kind of thing.

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Samaryon

1/5Google· 5 months ago

The deception! Photos are not accurate at all. The Lobby should have been the 1st warning. I went to the room while my husband gathered the children and the bags, before he could come back up I was at the front desk getting a refund. The room was disgusting. It had a horrid smell, and stains over the pull out. No exaggeration, I walked in and walked back out. I could not subject my children to that environment nor could I ever be comfortable in that room. I gave the service 5 stars because the receptionist gave me a refund with no issues and no questions. I went and got a nice Airbnb and am enjoying my trip.

JC

J C

3/5Google· 6 months ago

My wife and I stayed here in April 2026. The check-in staff were friendly and quickly checked us in. The room was large and seemed generally clean. The rooms and general condition of the hotel were noticeably worn. We tried the restaurant/bar and were very disappointed. We ordered Supreme Nachos as a safe bet. Unfortunately the guacamole and "hot sauce" seemed spoiled and were inedible. The drinks were ok though. The included breakfast was better than nothing I guess. To be fair, the location near the airport was great and served its purpose.