The Westin Nashville

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Jake Pacion

5/5Google· 2 weeks ago

My experience at The Westin was outstanding! General Manager Tony was incredibly accommodating, while Brendan, the concierge, went above and beyond by showing me around the property and providing excellent service. Biren and Steven were also very helpful in walking me through the Vanderbilt event room layout. The entire team was courteous, generous, and professional, demonstrating a genuine commitment to going above and beyond for their guests. Tony, Brendan, Biren, Steven, and the entire Westin team exemplify exceptional hospitality. Their dedication to making things happen and ensuring a positive experience truly deserves recognition. Highly recommended!

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Alyson Vasconcellos

4/5Google· 2 months ago

The stars are really for the service I got with direct individuals. Wendy and Sasha were great. Sasha took care of me when my room wasn’t ready at check-in and acknowledged my bonvoy status - getting me a room quickly. The rooms are spacious although I didn’t have a fridge. I do appreciate complimentary water. The L27 bar is a great ambiance but service wasn’t super friendly. Service at the downstairs restaurant was much friendlier. I had to call due to a mistake on my bill and Wendy was super helpful once I got through on the phone. She was quick and kind. Overall it’s a convenient location and they have some superstar team members who deserve recognition.

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10/10Priceline· a year ago

The outstanding people who work at this hotel, including the front desk, the valet group and the hotel cleaning professionals

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korriep2026

5/5Tripadvisor· a month ago

I had a wonderful experience during my stay, and I especially want to recognize Abdullah from the valet service. He was incredibly attentive to detail and handled my vehicle with great care. Abdullah also took the time to introduce himself and let me know that if I needed anything else during my stay, I could reach out to him. He went above and beyond by helping me with my bags and making sure I was taken care of as I entered the hotel. His professionalism, attentiveness, and genuine hospitality really stood out to me. Employees like Abdullah make a stay feel welcoming and memorable. I truly appreciate his excellent service and hope the hotel recognizes what a great asset he is to their team!

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Marcus Christon

5/5Google· 3 months ago

I checked into The Westin in Nashville today after a long flight, and Ocean at the front desk completely turned my day around. She greeted me with a warm genuine smile and high energy. We started chatting and she provided some great recommendations for things to do while visiting Nashville. It’s such a small thing, but that first interaction with her set the tone for the rest of my day. If you’re staying here, I hope you get to meet Ocean at check in. Great hire, Westin!

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Danielle Pikes

5/5Google· 3 months ago

Rooms were clean, bed was comfortable. The staff was friendly and helpful. The rooftop lounge was cool with decent bar bites. The pool is small. I do wish there was better lighting in the bathroom and the makeup mirror had a light. At checkout, valet took 40 minutes for me and an hour for my sister to get out vehicles.

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RacheleN

4/5Google· 6 months ago

Lovely hotel and in a good location, easy walking distance to lower Broadway. Both room and bathroom were very large and recently updated. Hard surface flooring, floor to ceiling window, comfortable seating area. Room included a mini-fridge but it was full of product which had a sign that said do not remove. Wasn’t able to use the fridge to store our own drinks and since it was only for a couple of nights, didn’t feel like asking housekeeping to remove to make even a little bit of space. Would be nice if you could use the fridge though. Overall a good stay.

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David Losada

3/5Google· 2 months ago

My stay was decent, but I had higher expectations given its location, reputation, and room prices. The room temperature was not as expected, so I called maintenance to check on the AC, but they never did. I’m sharing a few pictures of the AC filter, which was probably the reason it was not cooling, it was extremely dirty. I was tempted to remove it, but I only stayed two nights and hoped they would take care of it, which they didn’t. The location is priceless. The restaurant downstairs is fantastic, complementing the excellent breakfast and service. Unfortunately, the rooftop pool was extremely crowded and I couldn’t go in, but I spent a couple of hours one night having drinks at the bar with that amazing view.