Thompson Nashville

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Molly Taylor

5/5Google· 2 months ago

We had a wonderful stay. This hotel is absolutely beautiful and the service is top-notch. We were close to everything – all the things we wanted to do was within walking distance. Staff was extremely accommodating and the hotel is modern and classy. They had an amazing rooftop bar. I will be looking out for Thompson hotels from now on!

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James A

5/5Google· 2 months ago

Exceptional Hospitality From the Moment We Arrived From the moment we arrived at Thompson Nashville, the hospitality was exceptional. Our first impression came before we even stepped inside. Jason, the bellman, was prompt and immediately came out to greet us, opened our door, assisted us, and gave us a genuinely warm welcome. Those first few moments at a hotel matter, and Jason set the tone beautifully before we ever reached the front desk. That experience continued with Madeline at the front desk, who was outstanding. Before we even had an opportunity to ask, she had already upgraded our room. Our welcome letter was prepared and waiting for us, and she handled our arrival with warmth, professionalism, and efficiency. Our upgraded room has a wonderful city view and was exceptionally clean, tidy, and beautifully presented. Madeline made the entire check-in process effortless and immediately made us feel valued as guests. The same level of hospitality followed us to Marsh House, where Cassandra, our server, was wonderful. She was warm, engaging, attentive, and professional, and she added to the open and genuinely welcoming atmosphere we have experienced throughout the hotel. While we were dining, we received another unexpected surprise: a complimentary sparkling cinnamon bun with a thoughtful “Happy Birthday” message, compliments of Paris, the front desk supervisor. It was completely unexpected and such a thoughtful gesture. Those personal touches are what separate simply providing good service from truly understanding hospitality. What has impressed us most is that none of these experiences feels isolated. From Jason welcoming us at the door, to Madeline taking such great care of us at check-in, to Cassandra at Marsh House, and finally the personal thoughtfulness of Paris, there is clearly a culture of hospitality throughout this property. That also says a great deal about leadership. Based on the exceptional service we received from Madeline and the personal attention Paris showed us, Paris is clearly an amazing leader. She is the epitome of hospitality, and the team around her reflects that standard. There is an openness and genuine warmth at Thompson Nashville that makes you feel comfortable almost immediately. It doesn't feel forced or transactional. It feels like people genuinely want you to enjoy being there. Our stay is only beginning, and Jason, Madeline, Cassandra, and Paris have already made it memorable. This is the kind of environment that doesn't simply make for a wonderful hotel stay. It makes you want to come back again and again. Thompson Nashville could not have given us a better welcome.

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teresa morris

2/5Google· 3 months ago

The Thompson Nashville has an unbeatable location. We loved being able to walk to great restaurants, shopping, and attractions, and always felt safe in the area. The highlights were the excellent valet and bell staff, who were friendly and welcoming, and the Killebrew staff, who served creative, delicious drinks. Our corner city-view room was beautifully designed with amazing views. Unfortunately, the hotel didn’t live up to its luxury boutique branding. The front desk staff were not especially warm or attentive, and the property showed noticeable wear, including stained hallway carpets, worn elevator floors, and a musty smell. Our biggest issue was the air conditioning. Although maintenance responded quickly and was very helpful, the room never cooled properly, likely due to poor airflow. We had to keep the curtains closed to reduce the heat, which took away from the beautiful corner-room view. Also, if you’re sensitive to noise, avoid higher floors near the rooftop bar. We stayed on the 9th floor and could hear the music and activity until the bar closed each night. Overall, it’s a good hotel with a fantastic location and some wonderful staff, but it falls short of the luxury boutique experience it advertises.

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Savio Kumar

5/5Google· 4 months ago

We had a wonderful stay at Thompson Nashville and felt genuinely well taken care of from start to finish. The staff were kind, helpful, and gracious, especially when we had travel delays and questions about our late checkout and Hyatt Globalist benefits. Everything was handled warmly and easily, which made the stay feel relaxed from the moment we arrived. The location in The Gulch is excellent. We parked the car for the weekend and never needed to take it out — restaurants, coffee, shops, and great Nashville strolling were all right nearby. The neighborhood felt clean, casual, friendly, and very easy to enjoy on foot. The hotel was also fantastic with our dog. Thompson Nashville is pet-friendly, and the surrounding Gulch neighborhood made dog walks simple and pleasant. That made a huge difference for us. We also loved having so much right in the hotel. Marsh House downstairs was a great breakfast option, Killebrew Coffee made mornings easy, and the rooftop bar, L.A. Jackson, had beautiful views over The Gulch and downtown. The espresso ice cream on the rooftop was a fun little highlight — never a bad thing when dessert comes with a skyline.

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Moe EMS

5/5Google· 4 months ago

I had the pleasure of staying at this beautiful hotel and had a great experience. The booking process was very simple, and when I arrived, I mentioned that I was celebrating a birthday. The staff went above and beyond by having a bottle of champagne waiting in the room and later sending up a complimentary cake, which was a really thoughtful touch. The front desk staff were consistently polite and welcoming, greeting us each time we came and went and checking in to make sure everything was going well. The rooms were clean and comfortable, and housekeeping was attentive, making sure we had everything we needed during our stay. Overall, the level of hospitality was excellent and truly made the experience special. I would definitely recommend this hotel and would happily stay here again.

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TonyP1518

5/5Tripadvisor· a month ago

Great, quick 1 night stay. Complimentary champagne at check in and drink voucher is a nice touch with the added Amex Platinum perks. Friendly, knowledgeable, and efficient service during check in. Valet service is great and also chargeable to the room and falls under the Amex Platinum credit. Room service was delivered within 30 min during peak brunch hours, which i think is awesome. Great stay.

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9/10Priceline· a year ago

Location, staff was friendly, water stations on every floor, easy check in/out

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Ohad Barnea

5/5Google· 2 months ago

Wonderful location and modern comfortable facility. Don’t miss Killbrew coffee - it’s the perfect cup ! But it was the wonderful , warm & friendly front desk who made our stay memorable: everyone came to help when I needed to pack 4 Nashville whiskey bottles I purchased after whiskey tasting, so I can check them in , on my flight back home to NJ. (What was I thinking … I came with only a backpack for the weekend ) Before I knew it, bubble wrap , tape , scissor and even an old broken suitcase show up and saved the day ! Now , that’s customer service at its best : go beyond what the customer expects! 👌👍💪 Lexi & Tyler : you are the best , thanks a million for making our stay with you so memorable 🥂💙.