InterContinental New Orleans, an IHG Hotel

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NikkiJChantal

5/5Tripadvisor· a month ago

We landed at this lovely place after a poor experience at a different IHG hotel in New Orleans. When we arrived to check in the reception staff could not have been better - and clearly wanted to do everything they could to salvage our overall stay in New Orleans. This included a couple of drinks vouchers. Genuinely nothing was too much trouble.|They allocated us a corner suite on the 9th Floor - which was absolutely gorgeous with so much room for us - and for our clothes etc. Two bathrooms also made a huge positive difference.|The hotel overall was just gorgeous - and spotlessly clean in every area that we used. That included the lobby, the room / bathroom / breakfast restaurant / lifts / gym area / rooftop pool (and what a bonus that was !)|Once check in we unpacked and ventured out - and when we got back there was a lovely bowl of cool, fresh fruit for us as a welcome gift. Again a little something to help restore our faith in IGH. |The breakfast buffet was fabulous - one of the best I have had in the USA, and again the staff were friendly, professional and fun too. They all came across as being really happy to be working there - and this makes a huge difference.|The staff on reception gave some great advice re local restaurants, and helped me to get some items delivered to the hotel that I had been unable to locate in local shops. Seriously nothing was too much trouble.|I think this is now my favourite IHG hotel - the hotel itself was fabulous - made even better by all of the staff. A few names to specifically call out though ....|Christina (assistant duty manager whom was helpful with so many things), Reyva (?) in the breakfast restaurant whom was always so happy and served with a huge smile, and the first lady we came into contact with at the hotel (and she had no name badge) - so I am hoping that if anyone from the hotel reads the description then they will be able to determine whom she is - I'd say 165cm, straight brunette hair slightly below shoulder length, glasses, maybe late 20's / early 30's. She single handedly restored our faith and consistently was a great ambassador for the brand. So for me - a definite recommendation for this hotel. Far enough out of the noise to get a good sleep, and close enough to walk to within 5-10 mins. I didn't want to leave !

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pony1076

5/5IHG· a month ago

This hotel was beyond our expectations. Our room was big, with a very comfy bed and I loved the walk in shower. There was ample storage for our clothes. We ordered in room dinner service from the Pete's in the hotel and the seafood pizza was incredible !! Everything about our stay was perfect. The hotel is near all of the popular tourist attractions, a lot within walking distance.

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Tiffany Prince

5/5Google· a month ago

The whole experience was phenomenal to say the least! I travel a lot and this hotel has by far been the best I’ve experienced. I got there early and my room wasn’t ready so I went to the bar across from the front desk while I waited. The bartender was amazing, she put me in to that gait bait and man that got me right! The manager brought my keys to the bar when my room was ready, the bellsmans took my bags to my room while I finished my drinks. The suite was spacious and very accommodating, the balcony was a nice size, king size bed was so comfortable and I loved the living room. I was treated like royalty my whole entire stay, customer service is top tier here and I couldn’t have asked for a better place to stay at. I’ve been bragging about this place ever since and will definitely be returning! Thank you so much to the staff, everyone was a joy 💜

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Komson Chanprapan

3/5Google· 2 months ago

For InterContinental name, I genuinely disappointed by the room and service here. The water knob in the bathtub is broken and only has very hot water. We need to turned it so close to turning off to get it to cool down enough (still very warm to use). I let them know when they checked in via text message and asked them to come fix and they didn’t. The next day they say they can come fix it but we are checking out already. On the arrival, they have only 3 sets of towels and we had 4 people. I called the front desk and ask for an additional set and she said they would bring it but it never came till we have to physically ask at the front desk again at night. I mean, it would be a good hotel but for Intercontinental, this is below average. The location is pretty good though. It’s in a walking distance to many good restaurants

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Kelia

5/5IHG· a month ago

I celebrated my 57th Birthday this weekend in New Orleans. I choose this hotel because it was right around the corner to the Smoothie King Center and I attended a concert there. I contacted the hotel prior to arrival twice requesting a one-hour early check in due to dinner reservations. Each time I was told that it was notated in the system. When I arrived the hotel attendant didn't even try to accommodate me, I was told nothing was available and that she would take my number and text me when the room was ready. I never received a text, or a call. There was a nice gentleman working the door and he also tried to assist me but stated he couldn't get the attendant to assist him either. The best thing about my stay was the room and Pete's Restaurant. Chef Robert was wonderful. He made my birthday memorable. His Gumbo is top tier.

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Ramana

5/5IHG· 2 months ago

Key difference maker of this hotel is the staff. Right from the check in every one was very helpful and courteous. Staff at the Pete's were very friendly and provided excellent service, sometimes walking an extra mile to accommodate our dietary needs. House keeping was prompt and flexible. The rooms are well appointed . If they can add standard USB charging ports for portable electronics, it would be excellent. Our room was close to the maintenance storage making it a bit noisy at times but it was no big deal ! Overall, this is a great place to stay as every popular street and attraction is within a few blocks and yet secluded and away from the street noise

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Jennifer

5/5IHG· 2 months ago

Everything exceeded our expectations. This hotel felt and looked so luxurious. The front desk , the valet, the bellhop were all so nice. The hotel smelled good and the room was clean and beautiful. The temperature of the room was nice and cool, and it was not a window unit it was like central heat and air. I felt my car was safe when left with the valet and the hotel felt safe as well. I travel a lot for work and pleasure and this hotel is my favorite.

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Leon Smith

4/5Google· 3 months ago

I had a wonderful stay at the InterContinental New Orleans! Whether you’re traveling for business, taking a solo trip, or enjoying a getaway with friends, this hotel is a fantastic choice. The location is one of its biggest highlights. It’s within walking distance of Bourbon Street, local restaurants, bars, and many of New Orleans’ top attractions, so it’s easy to explore the city without needing a car. There are also great dining and bar options right on the property, which made my stay even more convenient. The staff was friendly, welcoming, and always willing to help. My room was clean, comfortable, and had everything I needed for a relaxing stay. While the rooms are fairly standard, they are well maintained and provide a great place to unwind after a day of exploring or meetings. The only small issue I noticed was that the showerhead could use a little TLC, but it didn’t take away from an otherwise excellent experience. Overall, I highly recommend the InterContinental New Orleans. With its outstanding location, friendly team, and comfortable accommodations, it’s a great value and an easy choice for anyone visiting the city. I would definitely stay here again!