Art Hotel Ishigakijima

Response from the property

Thank you very much for staying at Art Hotel Ishigakijima. We would also like to express our sincere gratitude for taking the time out of your busy schedule to provide such detailed and valuable feedback regarding our services and facilities. We are all deeply encouraged by your kind words expressing great satisfaction with our staff’s service, the cleanliness of the guest rooms, and our hotel’s signature daily-changing buffet and evening traditional music performances. We are also delighted that you supported our Skip Cleaning initiative and found it to be effective. On the other hand, we sincerely apologize for the inconvenience and trouble you experienced regarding the performance of the dryers in the coin laundry and the Wi-Fi connection during your stay. We will promptly investigate and implement improvements to ensure proper maintenance of the equipment and a stable network connection. We also appreciate your valuable feedback regarding the information provided about tattoo cover stickers in the communal bath. While we operate under certain rules to ensure a comfortable experience for all guests, we will strive to improve our guidance and operations to make them clearer from the guest’s perspective. We are grateful for the many recommendations you shared regarding popular yakiniku restaurants in the area and access to Fusaki Beach, which will be very helpful for future guests. Our entire staff sincerely looks forward to welcoming you back. General Manager

Response from the property

Thank you very much for staying at Art Hotel Ishigakijima and for taking the time to share your feedback! We are delighted to hear that your family enjoyed our spacious room with four single beds, our daily towel replacement service, and the breakfast buffet—especially the ice cream, which was a hit with the kids! At the same time, we sincerely apologize for the inconvenience caused by the long queue during peak breakfast hours (7:45 AM – 8:30 AM). We deeply appreciate your constructive feedback, and we are working on improving our crowd management and flow to shorten waiting times for our guests. We hope to have the pleasure of welcoming you and your family back for an even smoother and 5-star experience in the future! Warm regards, General Manager Art Hotel Ishigakijima

Response from the property

We are delighted to hear that you had a wonderful and recommendable stay overall! However, we sincerely apologize for the disappointment caused by the prolonged closure of our outdoor pool following the typhoon. We understand how eager you were to swim, especially given the challenges of ocean conditions after a storm. Safety checks and clean-up can sometimes take time, but we will review our processes to ensure we can reopen our facilities more swiftly in the future. We also appreciate your feedback regarding the room size. Thank you again for your valuable insights, which help us improve. We hope to welcome you back for an even better, fully seamless resort experience on your next trip to Ishigakijima! Warm regards, General Manager

Response from the property

Thank you very much for staying at Art Hotel Ishigaki-jima and for taking the time to share your review. We are delighted to hear that you enjoyed our convenient location, found great value in your stay, and would definitely choose to stay with us again. At the same time, thank you for sharing your helpful observations regarding the busy times for check-in around 15:00 and the breakfast buffet after 07:00. We apologize for any inconvenience caused by these peak hours and appreciate your thoughtful advice for future guests. We will continue working on smoother queue management to minimize wait times. We truly look forward to welcoming you back to Ishigaki Island on your next trip! Sincerely, General Manager Art Hotel Ishigaki-jima

Response from the property

Thank you very much for staying at Art Hotel Ishigakijima. We are all deeply encouraged by your 5-star rating. We are delighted to hear that you were satisfied with our room rates, the ability to book using points, and our convenient access to major tourist attractions. We are particularly honored to receive your comment that our breakfast was truly wonderful. We take great pride in our extensive menu of Japanese and Western dishes, carefully curated to provide you with the energy you need to start your day, so we are delighted that you enjoyed it. While our guest rooms are simple in design, we will continue to strive to maintain a clean environment and improve our service so that you can enjoy a comfortable stay. Along with the smiles of our staff, whom you praised as friendly and kind, we sincerely look forward to welcoming you back. General Manager